CALL TO SCHEDULE
330-723-4104
By Victoria E. on 01/22/19
Had a new geothermal system installed in June. Got a system error this morning and the house was only 58F. Called Gene's and they had a tech out to my house within the hour and fixed the problem efficiently. Everyone that I have had contact with has been profession...
(View More)
Had a new geothermal system installed in June. Got a system error this morning and the house was only 58F. Called Gene's and they had a tech out to my house within the hour and fixed the problem efficiently. Everyone that I have had contact with has been professional, friendly and easy to work with. Would definitely recommend Gene's.
(View Less)

By Mark H. on 01/22/19
Woke up to a cold house this morning, 8 deg outside. Checked a few things then called Gene’s. Got a quick call back and Matt promptly arrived about an hour later. Matt methodically checked things out and explained what he was looking for and what he found as he w...
(View More)
Woke up to a cold house this morning, 8 deg outside. Checked a few things then called Gene’s. Got a quick call back and Matt promptly arrived about an hour later. Matt methodically checked things out and explained what he was looking for and what he found as he went through the process. Great fast professional service at at reasonable price.
(View Less)

By Ron W. on 01/21/19
Matt did a great job identifying the problem with our thermostat and furnace. He explained what he was doing and what things he was looking for as he was going along. We're grateful as it will be in the negative temperatures tonight and we will be warm!! Matt is an...
(View More)
Matt did a great job identifying the problem with our thermostat and furnace. He explained what he was doing and what things he was looking for as he was going along. We're grateful as it will be in the negative temperatures tonight and we will be warm!! Matt is an extremely nice guy we would recommend to anyone looking for help with furnace issues.
(View Less)

By Jeff R. on 01/21/19
Prompt callback on a Sunday to help asses the situation over the phone and make recommendations. By next day the replacement water heater was installed to help us get our household back in order! About 24 hours from first call to completion! Technician took ex...
(View More)
Prompt callback on a Sunday to help asses the situation over the phone and make recommendations. By next day the replacement water heater was installed to help us get our household back in order! About 24 hours from first call to completion! Technician took extra care coming in and out of the house to avoid tracking snow from outside and keep water from the bad tank off our floors. Fast, friendly, helpful service coupled with expertise. Will recommend!
(View Less)

By Patrick M. on 01/19/19
Fantastic job! Came out on a late call in nasty weather and fixed the problem immediately.

By Jeff R. on 01/15/19
Prompt, effective, and helpful. Answered all my questions along the way, and even provided advice on some plumbing questions unrelated to this job. Very happy with service!

By Claudia on 01/14/19
Josh arrived on time, was friendly and very professional. He inspected my furnace and provided the results, explaining everything very clearly and provided pictures of the problem. Very satisfied.

By Jim G. on 01/14/19
January 4th was the second time Chris was at the house to inspect the furnace. He sold us an air conditioner last summer. Both times he was a true professional. We will ask for him in the future when we decide to rep[lace the furnace.

By Adam W. on 01/11/19
Came home Friday night to the smell of burnt electronics, called Genes, Josh called me back in 10 min, showed up within 25min and replaced my motor, got the heat back on (19 degrees currently) in under 45min. I couldnt be happier with the service Josh did, and with...
(View More)
Came home Friday night to the smell of burnt electronics, called Genes, Josh called me back in 10 min, showed up within 25min and replaced my motor, got the heat back on (19 degrees currently) in under 45min. I couldnt be happier with the service Josh did, and with Genes in general. They will be my goto hvac from now on! Thank you Josh, you saved the day and the weekend for me and my family!
(View Less)

By Frank w. on 01/09/19
This is the first time I’ve had Mike to service my furnace! He was very very pleasant and performed the maintenance in a timely manner.

By Pat C. on 01/04/19
Thanks, Mike! Good job! You explained the status of the furnace, what you checked and what we needed. We appreciate your thoroughness.

By Braaten on 01/04/19
Always friendly, great service and follow up!

By Steve M. on 12/27/18
Josh was friendly, courteous and performed the service necessary.

By Pat R. on 12/17/18
Your guys were great They were efficient and pleasant. I was already having problems with a very sick pet. They even helped me get him into the car as he weighs 70 pounds. Thank them again for me. They did a great job.

By Len M. on 12/13/18
Matt was courteous, professional and thorough. Really appreciated that he explained everything that he was doing during the inspection.

By John H. on 12/12/18
Josh and Keith were professional, and provided great customer service. The results of the combustion test on the furnace would like to have been outlined in the details section of the invoice.

By Lorraine M. on 12/11/18
As usual, service was professional and thorough. Mike was extremely polite, prompt and very professional, just a nice asset and representative of your company. We have been happy with most everyone at Genes over the years.

By Marlin G. on 12/11/18
Very pleased with the way service was performed and he did things that NO ONE ELSE DID...

By Diane W. on 12/10/18
When I first saw Joe I was concerned because he was young and I felt I needed someone with lots of experience. It did not take long for him to prove me wrong as he was so thorough and checked everything and answered all our questions that by the end of the visit, w...
(View More)
When I first saw Joe I was concerned because he was young and I felt I needed someone with lots of experience. It did not take long for him to prove me wrong as he was so thorough and checked everything and answered all our questions that by the end of the visit, we told him we only wanted him to do our service going forward. He was polite and not afraid of work like a lot of young people these days. He totally represents your company in the best way possible and deserves the recognition.
(View Less)

By Marilyn G. on 12/10/18
Very professional. Was complete in his work.
No affiliation exists between ReviewBuzz and any of the review site organizations or systems listed on this page.
CALL TO SCHEDULE
330-723-4104

Select any employee to see all their reviews.

Chris M
10 Years
Rating:
114 total reviews!
Josh B
Rating:
98 total reviews!
Gene's Office Staff
Customer Service Rep.
Rating:
(2 total reviews)
Kimberley S
Customer Service Rep.
Rating:Just Launched
Matt T
Rating:
(96 total reviews)
Cody C
Rating:
(35 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Gene's Refrigeration has been using the ReviewBuzz system and may not directly match the data found on each public review site.

1. Choose a Service Pro

RATE service by rolling over the stars:

Post Review
Why is this needed?
CALL TO SCHEDULE
330-723-4104

Customer service is always a top priority at Gene's Refrigeration. Our BBB Membership rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

No affiliation exists between ReviewBuzz and any of the review site organizations or systems listed on this page.
CALL TO SCHEDULE
330-723-4104
Kimberley S
Just Launched
- No Reviews Posted -
No affiliation exists between ReviewBuzz and any of the review site organizations or systems listed on this page.