We had a sewage backup on Sunday, Sept 1st, and called General Plumbing and Air Conditioning. My son met with Josh, who helped get the line snaked out for us to be able to at least flush the toilets during the approaching hurricane. He also promised to come back right after the storm passed to replace the broken pipe that seemed to be the problem. He did so, arriving on Wednesday morning early with Collin D to assist. They had the pipe dug up and exposed the problem, obtained the necessary equipment and pipe, and had the issue completely repaired within a couple of hours. We can't say enough about Collin and Josh. Friendly, professional and experienced in their work, we'll most definitely use this company for future plumbing needs. Thanks for your help, guys!
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I just wanted to say our experience with General Plumbing and Air Conditioning was great. Josh R. came out on Sunday, just ahead of an expected hurricane to respond to our sewer line backup. He assessed the situation, and although he was not able to resolve the situation entirely that day due to time constraints with the looming storm, he did get the cleanout snaked out for us. That provided us some relief, and he promised to come out right after it was safe to head back into the community. And he did just that on Wednesday, Sept. 4th. He arrived with Collin D., who assisted him in locating the broken pipe, digging it up and replacing everything, including adding a new cleanout. Both Josh and Collin were friendly, efficient, and made the experience a no stress situation. I highly recommend General Plumbing and Air Conditioning and these two experienced professionals for any plumbing problems you may have. I'm keeping their cards handy for future reference. Thanks, guys for helping us!
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The service provided by General Plumbing and Air Conditioning was so professional, courteous and timely. Josh R. was first on the call, and took great care of us in an emergency situation. To complete the job, it required another service call (due to the unfortunate timing of Hurricane Dorian), but when he came back out the day after the storm had passed, he brought a co-worker, Collin D. They both worked together and had us back in action in a very short time. I can't say enough about these guys. Many thanks for your commitment to resolving our issue completely!
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On the Saturday before Hurricane Dorian General Plumbing & Air Conditioning responded to my call about a plumbing problem and had a technician, Josh, call me back within 10 minutes. He arrived within an hour and completed the repair quickly and professionally. Thanks for the great service.
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I've worked in customer service for years and Jose Crespo was top notch. Very professional and upfront about what should be done for my situation, didn't try to sell me on anything outside of what needed to be done. Recommend 100% and will be going through BEST for any issues in the future.
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I have used this company on several occasions for both plumbing maintenance and for our kitchen remodel. Amy, Josh and Colin have all been incredibly helpful to me. They make the process easy, are super responsive and want to make sure the customer is always happy. You need look no further than this company for your plumbing needs.
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My Absolute Personal "Abby Stamp of Approval"!!! I highly recommend General Plumbing and Air Conditioning on every level from the first call I made with Amy, and then later with Tracy, to the onsite visit and repairs made by Andrew. A solid Team! I am a single mother with kids and as with any area that I am not completely knowledgeable in, I want to go through extra careful background searches to assure I receive the best service that is in my best interest. Both Amy and Tracy were attentive to my sense of urgency and needs concerning both my AC and my Water Heater. They dispatched Andrew, who happens to have certifications in both AC and Plumbing, able to assess all my needs in one visit. Andrew clarified all options of repairs, to include the pros and cons of each, to help meet my budget. Tuns out, he was able to re-light my old water heater, and it turned out my AC air blower was able to be replaced under warranty. General Plumbing and Air Conditioning also maintains phenominal history. They had records of the AC unit back when my Uncle lived here in 2013! I highly recommend this team. They are now my GO TO Peace of Mind for my AC, Water Heater and any future Plumbing issues.
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The 16-year-old water heater in my garage failed, due to a broken seal on the top of the tank allowing water to flow down the sides and across the floor. I called General Plumbing having previous satisfactory experience with them for repair of a tub faucet and talked with Greg, who was so helpful by calling me back very shortly with an appointment for the same day in only an hour. Two repairmen arrived a few minutes early, Andrew and ?name. They discussed the problem with me and while it maybe could have been repaired, it was beyond its lifespan and I readily agreed to have the water heater replaced. Andrew removed the old one while the other guy left to pick up the new one. Andrew installed the new one in a clean, efficient way as well as finishing a bit sooner than estimated, including waiting for it to refill and testing it. He was friendly, respectful and informative. Though I was prepared to pay for a new water heater, the cost seemed a little high, however; I was especially happy with the work being done so well the same day I called, because I thought it could have been delayed.
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General plumbing and AC has exceeded every expectation! Amy and Tracy are excellent with scheduling and coordinating. Ken has helped with a multitude of plumbing questions and helped develop a plan for our plumbing needs. John and Luis took time out of their busy schedules to address a new AC problem. This team is respectful, easy to work with, professional and always go above and beyond. We look forward to years of great service from this trustworthy group!
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