Matt was awesome and gave us exceptional care quickly and efficiently. we have been having a problem with a strange smell in our office and Matt was there bright and early and on time to assist us with this issue, he was able to investigate and come to a conclusion with our staff regarding the smell. I would highly recommended him to anyone needing assistance.
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Ran into an issue with a recently purchased home and needed to turn off the water coming into the home. Being new to the area I found General on line along with their positive reviews. Called them and they had someone out within a couple of hours and within 40 minutes problem resolved and water back on! Super service and great to deal with. The tech was professional and pleasant. I won't hesitate to call next time I run into an issue.
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Absolutely the best AC company I have ever dealt with. Amy and Tracy went above and beyond with their excellent customer service skills. Both were professional and personable. Actual work was performed by Lennie who was also amazingly knowledgeable as well as professional. Lennie not only did an excellent job installing a new unit for an 85 year old bedridden woman but also took the time to explain the process to her in the most patient manner possible. I highly recommend this company for any and all plumbing and AC needs.
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It's the emplyees that make the company. Although General Plumbing has been servicing my home for quite some time and preforms many repairs, technicians like Andrew S. is what makes these companies shine. His knowledge, clenlieness and professionalism is outstanding. Looking forward to continued service with both.
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Amy Shedd is the best Customer Service Representative we have ever used! She is professional, efficient, reliable, and keeps her promise to call to let us know when the plumber is on his way. We have known Amy for years and always rely upon her scheduling. She works hard and does a superb job of organizing work for the plumbers and homeowners to be efficient and effective as well as saving time. Keep it going, Amy! With your smile, it will all work out! Ken Mickelsen is extremely knowledgeable, professional, and creative with plumbing challenges. He is focused on whatever situation comes about.-- Installing water filters that needed to be replaced under two sinks that were overloaded with piping, old bulky filters(that he kindly removed),and added and developed a new clean water filtration system. He diagnosed the situation with our water heater because we were not getting enough hot water. After accessing the problem, he came up with a simple solution that solved the issue which was to increase the water temperature very slightly. We would recommend Ken to teach younger plumbers good training. Ken is dependable, friendly, smart, and excellent at plumbing. He is one of the best plumbers at General Plumbing! Thank you, Ken-- you did a great job!
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Amy S. took our call and was very helpful in trying to meet our schedule. She sent us Phil J. Phil showed up a few minutes early, wearing his booties to repair our main bath toilet. He evaluated the problem and gave us a price for the repair. He proceeded to complete the repairs and clean up the area. Everything was back to normal in less than an hour. Thank you General Plumbing for always coming to the rescue!
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I just have to take a moment to say how wonderful the service was with this company. I had a clogged toilet and Josh was sent out. He and his partner were incredible! They were so kind and took their time to make sure that they were able to help me. They made sure to take their time and explain everything they were doing. They went above and beyond any other plumber I have had in the past. I will be using this company in the future if I ever I need services again. They were fantastic and I would highly recommend them to anyone in need of a plumber! Also, Amy and Tracy made sure my calls were answered and they called back to make sure that everything turned out ok! Amazing!
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Andrew communicated clearly what could happen and how he will address the plumbing problem. Andrew was thorough enough to correct the issue without going into the wall. We spoke of options with an old leaking sink. He returned to remove the faulty and install a combo cabinet and sink. A beautiful and clean job. Thank you, Andrew! You are gem.
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General Plumbing may be more expensive than other companies but as the saying goes...you get what you pay for. Andrew was professional, courteous, knowledgeable and he let me know what he was doing every step of the way. In the office, Tracy was helpful and kind. I would use them again for any future plumbing needs.
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Amy Tracy and Andrew were beyond my expectations. Your service and concern exceeded my experience with any other plumbing company. I had contacted three other companies and none of them were able to deal with my issue. Andrew performed far better than any of the other service people that came out. Any and Tracy went above and beyond to keep me posted and handle the appointment.
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