We moved into our home a year ago, knowing that the duct system needed to be repaired, which Burch Plumbing did quickly, neatly and at reasonable cost. That work was done before we moved in. On the basis of their performance, we enrolled in Burch's annual maintenance program. After moving in, we found that the HVAC system, which was relatively new and located in the middle of our living area, was unacceptably noisy. Dave Andrews visited our home 3 times, performing a variety of tests and making a number of adjustments on the system, unsuccessfully attempting to reduce the noise. He provided us with three tiered estimates, the last and most expensive included the replacement of the entire system. He suggested that we do the work in stages, explaining that if the problem was solved with the first repair, our costs would be greatly reduced. If it did not work, those costs would be deducted from the next level. Sergio and Martin, who had previously replaced our ducts, also did this project. They insulated the intake system and installed a larger grill. It was a noisy project but it worked, the noise was greatly reduced. Sergio and Martin make a great team. They responded to all of our questions and worked efficiently and neatly. Excellent work. Cannot say enough about the Burch team. A special thanks to Maria who handles our calls, scheduling and payments.
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Tae Hodges has been a huge help in evaluating our needs to replace an outdated gas HVAC system with a new efficient heat pump for our family home. I have relied on Gene Burch in the past at another property with great results and this time was no different. Tae Hodges brought a lot of personal experience and knowledge to the job and gave us many options to chose from. Professional, friendly and confidence inspiring - ask for Tae Hodges with Gene Burch Plumbing Heating & Air for your next project. I know I will!
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The two technicians who worked on my furnace this morning, **** and ******, were on time to the minute, okay with working in tight quarters (the hold of my houseboat), and all-round thorough professionals. I'd ignored maintenance for some time, so they had a lot of work to do but left my furnace all but purring. I couldn't be happier with their excellent service. **** ***.
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Alfredo was the ultimate professional in installing a new boiler for our radiant hating system. Could not ask for a better professional to do the job. He was friendly and communicated very well -- gave us details about the existing and new system; explained what the new system would do, and how; patiently answered all our numerous questions; pointed out the problems with the installation of the existing original system; and offered detailed information about combining a new hot water heater with our new boiler. He instilled confidence in us about our new boiler and how it would save energy. Gene Burch Plumbing & Heating would do very well to have more professionals like Alfredo, one of the best professionals with whom we have worked.
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*** was professional yet personable. Our thermostat failed. The furnace was installed by a prior owner of our home. We did not know if it was battery operated or wired with a battery backup. *** looked at it and told us that corroded batteries ruined the thermostat and that it was wired but with only two strand wire. He explained to us the two stages of our furnace and the available functions we were missing. He gave us a quote, we approved it, and he rewired and reconnected the furnace with full functionality. He then explained the settings and operations as he was programming the new thermostat. He also advised us that backup batteries were not needed because the furnace would not operate if we lost power. He gave explanations patiently, thoroughly, and understandably. We remain very impressed.
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