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By Shawn B. on 06/14/19
First, my service pro Carlos Arruda is not one of the choices so I just picked any. We had a problem with our shower controller with leaking and having the selector to change from faucet to shower broken. Carlos Arruda and his helper Ferb were amazing. There was an...
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First, my service pro Carlos Arruda is not one of the choices so I just picked any. We had a problem with our shower controller with leaking and having the selector to change from faucet to shower broken. Carlos Arruda and his helper Ferb were amazing. There was an issue with removing on of the parta of the valve. This part would decide if we could fix it by just replacing the part, or having to go through the wall and replace the whole thing, which would basically double the cost of the repair. Carlos was not giving up on getting this piece out. I had already succumbed to the fact its gonna be the pricey fix! He tried everything he could think of and FINALLY on the last idea, he and Ferb got the part loose. They spent a good 45 minutes trying to remove this piece. They went ABOVE AND BEYOND my expectations! This just showed me that this company is not driven by getting the most money on a job and are truly there to help people! I will be recommending Gem to everyone I know and they have gotten a lifelong customer! I cant say thank you enough to Carlos and Ferb for their professionalism and their pride in their work!
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By Scott B. on 06/13/19
Techs were on time and very professional. They explained the work that needed to be and did it in a timely manner. Definitely will use again

By Amit C. on 06/07/19
Jacob is a thorough professional and does his job very seriously. For our recent AC tune up he took his time and made sure all different components are in working condition. He goes out of his way to help the customer and I am very satisfied with the service that h...
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Jacob is a thorough professional and does his job very seriously. For our recent AC tune up he took his time and made sure all different components are in working condition. He goes out of his way to help the customer and I am very satisfied with the service that he provided. Thank you Jacob. Wish you all the best for your future.
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By Michelle MacIntosh on 06/05/19
Every interaction I have had with someone from Gem had been wonderful. Yesterday Bryan P and Anthony C came out to install dual units and they were so helpful, polite and respectful. They even offered to put everything back the way it was, including hanging my pict...
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Every interaction I have had with someone from Gem had been wonderful. Yesterday Bryan P and Anthony C came out to install dual units and they were so helpful, polite and respectful. They even offered to put everything back the way it was, including hanging my pictures back up! They left my house looking beautiful and it was like they were never even there.
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By Michelle M. on 06/05/19
Every interaction I have had with someone from Gem had been wonderful. Yesterday Bryan P and Anthony C came out to install dual units and they were so helpful, polite and respectful. They even offered to put everything back the way it was, including hanging my pict...
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Every interaction I have had with someone from Gem had been wonderful. Yesterday Bryan P and Anthony C came out to install dual units and they were so helpful, polite and respectful. They even offered to put everything back the way it was, including hanging my pictures back up! They left my house looking beautiful and it was like they were never even there.
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By David G. on 06/02/19
On time, friendly, & knowledgeable. I would recommend Jacob.

By Ivan Navarre K. on 06/01/19
Excellent service, if somewhat pricey. All staff were courteous, professional, supportive, and knowledgeable. Work was completed on time and to my satisfaction.

By Cheryl M S. on 05/30/19
Called Gem because my kitchen faucet broke and they were available to come the same day. Nichole & Dave came and replaced it for me. I picked out a faucet I wanted and Dave picked it up while Nicole removed my faucet.They were quick and efficient and done in no tim...
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Called Gem because my kitchen faucet broke and they were available to come the same day. Nichole & Dave came and replaced it for me. I picked out a faucet I wanted and Dave picked it up while Nicole removed my faucet.They were quick and efficient and done in no time. Great service and I am very pleased with my new faucet
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By Catherine S. on 05/28/19
Thank you George and Edwin for a fast, courteous and very professional job.

By Lisa P. on 05/23/19
Same day electrical service by Mark H. for a business in Warwick, RI. Prompt and great communication with business.

By Mark T. on 05/22/19
Liked that tech called to tell me he was on his way!

By Ken C. on 05/15/19
Jim D. and Patrick C. replaced the old pipes in my shower that were leaking and brought our system up to code. They were extremely knowledgeable, professional and courteous. They explained everything that they planned to do completely and did an amazing job and cle...
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Jim D. and Patrick C. replaced the old pipes in my shower that were leaking and brought our system up to code. They were extremely knowledgeable, professional and courteous. They explained everything that they planned to do completely and did an amazing job and cleaned up after they were done. We had been so stressed about finding a good, reliable contractor to do this job as our bathroom has vintage tiles that we thought we were going to have to replace. All of our repairs were completed to perfection and to our amazement absolutely NO tiles were damaged or needed replacing. Thank you GEM Plumbing, and especially to Jim and Patrick, for your superior customer service.
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By Maureen G. on 05/08/19
My experience- I was impressed with the same day customer service visit that identified the problem. My water tank was leaking and I was very concerned about the leak progressing and the possibly that I would not be able to replace the tank ASAP. The service I rece...
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My experience- I was impressed with the same day customer service visit that identified the problem. My water tank was leaking and I was very concerned about the leak progressing and the possibly that I would not be able to replace the tank ASAP. The service I received was exceptional. I was given a detailed review on the installation process and how the water tank would operate. The team was very knowledgeable and explained the future maintenance procedure that would keep my new tank to run efficiently. Thank you Walter Pimentel and Paul Cabral for your great service. Earl Lopez Maureen Gomes Lopez
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By Jacob R. on 05/01/19
Jacob R. is a wonderful person, he explained and showed me what was wrong. He is a very, very nice person...

By DEBRA D. on 05/01/19
Excellent!

By Josephine M. on 04/23/19
Jim and Patrick just finished a plumbing job for me. They are both really competent and nice gentlemen. I couldn't be more satisfied. Fabulous job.

By Gina O. on 04/23/19
We can't even express how pleased with are with Jeff and the excellent work he does. He is neat, professional. friendly and of course a great plumber! He explains the work he's going to do in easy to understand terms, and then does a great job. Very highly recommend him!

By Susan M. G. on 04/16/19
Jeff and Carlos just finished up installing a garage disposal. They also went above and beyond, checking my water pressure and explaining everything to me. They did a great job - professional, clean and informative. Thanks guys.

By Bill E. on 04/11/19
To say that Ron Ansaldi and Bill Tessier did an excellent job is an understatement!! These gentlemen installed a new heating system, replaced radiators and repaired numerous pipes in my home. They worked nonstop for a month, and were the epitome of professionalis...
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To say that Ron Ansaldi and Bill Tessier did an excellent job is an understatement!! These gentlemen installed a new heating system, replaced radiators and repaired numerous pipes in my home. They worked nonstop for a month, and were the epitome of professionalism. They showed up on time and worked tirelessly to get the job completed in an exceptional manner. They communicated daily on the progress and what was to be done the next day. I found them both to be very pleasant, professional, reliable and extremely competent. I highly recommend both of these gentlemen and the company that they represent. GEM plumbing did an exceptional job! Thank you!
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By Bill E. on 04/11/19
To say that Bill Tessier and Ron Ansaldi did an excellent job is an understatement!! These gentlemen installed a new heating system, replaced radiators and repaired numerous pipes in my home. They worked nonstop for a month, and were the epitome of professionalis...
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To say that Bill Tessier and Ron Ansaldi did an excellent job is an understatement!! These gentlemen installed a new heating system, replaced radiators and repaired numerous pipes in my home. They worked nonstop for a month, and were the epitome of professionalism. They showed up on time and worked tirelessly to get the job completed in an exceptional manner. They communicated daily on the progress and what was to be done the next day. I found them both to be very pleasant, professional, reliable and extremely competent. I highly recommend both of these gentlemen and the company that they represent. GEM plumbing did an exceptional job! Thank you!
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Select any employee to see all their reviews.

Brian P
1 Year
Rating:
95 total reviews!
Jacob R
1 Year
Rating:
47 total reviews!
Andrew M
5 Years
Rating:
(33 total reviews)
Jim D
2 Years
Rating:
(12 total reviews)
Jeff F
5 Years
Rating:
(11 total reviews)
Jing Feng N
Rating:
(9 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Gem Plumbing & Heating Co. Inc has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at Gem Plumbing & Heating Co. Inc. Our BBB Membership A+ rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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