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By Barbara S. on 07/11/18
First time customer - I was impressed with the professionalism of Brian V and Tony D. Brian patiently answered all my questions and explained what he was doing and why.

By Steve W. on 07/09/18
On 6/25/18 I had no water, and after checking the electricity and in-line water filter, I concluded that the well pump was likely bad-- it was about 23 years old. I called GEM, and the woman on the phone said that there was a $59 fee for coming to my house. I agree...
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On 6/25/18 I had no water, and after checking the electricity and in-line water filter, I concluded that the well pump was likely bad-- it was about 23 years old. I called GEM, and the woman on the phone said that there was a $59 fee for coming to my house. I agreed, the cost seemed reasonable. The techs showed up a few hours later. However, when they showed up, they said that there was a ~$270 charge to perform diagnostics to find the problem! If I agreed, the $59 would be waived. Since I had no water I needed to get the pump fixed. After a short while, the techs agreed that I needed a new pump, which would be over $3300. After my shock at the additional $270 charge to actually do what I thought the $59 would cover, I decided to use another company to install the pump. That company came out for free the next day, diagnosed the problem for free, and charged about 1/3 the price for installing a new pump.
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By Steve W. on 07/09/18
On 6/25/18 I had no water, and after checking the electricity and in-line water filter, I concluded that the well pump was likely bad-- it was about 23 years old. I called GEM, and the woman on the phone said that there was a $59 fee for coming to my house. I agree...
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On 6/25/18 I had no water, and after checking the electricity and in-line water filter, I concluded that the well pump was likely bad-- it was about 23 years old. I called GEM, and the woman on the phone said that there was a $59 fee for coming to my house. I agreed, the cost seemed reasonable. The techs showed up a few hours later. However, when they showed up, they said that there was a ~$270 charge to perform diagnostics to find the problem! If I agreed, the $59 would be waived. Since I had no water I needed to get the pump fixed. After a short while, the techs agreed that I needed a new pump, which would be over $3300. After my shock at the additional $270 charge to actually do what I thought the $59 would cover, I decided to use another company to install the pump. That company came out for free the next day, diagnosed the problem for free, and charged about 1/3 the price for installing a new pump.
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By Delores P. on 07/06/18
I was very satisfied with Gem Plumbing and Heating Co. The person who made my appointment was very polite, efficient and knowledgeable. The service price for an AC tune up was very reasonable. It was a hot day when Brian V. and Eric arrived. They were both very nic...
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I was very satisfied with Gem Plumbing and Heating Co. The person who made my appointment was very polite, efficient and knowledgeable. The service price for an AC tune up was very reasonable. It was a hot day when Brian V. and Eric arrived. They were both very nice, explained what they were here to do and completed the job efficiently. I was very satisfied with the job they did. My AC unit runs much better and gets cooler than it did before it was cleaned. I would recommend Gem Plumbing and would contact them again for my service.
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By Rhonda C. on 06/27/18
The Field Service Rep, Aaron, was very professional, personable, very neat and did a great job. I would call GEM plumbing again in a heart beat.

By David E. on 06/26/18
I have been depending on GEM for years to meet my plumbing, electrical and now HVAC needs. They never disappoint and have been their for every homeowner emergency. Their technicians are always professional, knowledgeable and helpful. Also, their work is always top ...
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I have been depending on GEM for years to meet my plumbing, electrical and now HVAC needs. They never disappoint and have been their for every homeowner emergency. Their technicians are always professional, knowledgeable and helpful. Also, their work is always top quality. This is why I am a home advantage plan participant. Brian V. And Eric A. came out today for my Spring HVAC checkup. They did a great job and taught me how to check my air filters and how to test the sump pump attached to my system. They even washed my Whole House AC unit. I highly recommend GEM plumbing.
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By David S. on 06/26/18
Nate was very professional and courteous. He even had me laughing a few times. The job was done quickly and he cleaned up afterwards. It was a very positive experience and I will not hesitate to recommend your company in the future.

By Arlene K. on 06/25/18
Brian V was on time and polite and courteous,

By Brian M. on 06/23/18
We had lost our water at home and in our barn. Brian Parmenter and Joe were here within 15 minutes of our call to GEM and were able to restore our water and correct an unrelated problem with our very complicated water system. Since we have horses, it was vital tha...
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We had lost our water at home and in our barn. Brian Parmenter and Joe were here within 15 minutes of our call to GEM and were able to restore our water and correct an unrelated problem with our very complicated water system. Since we have horses, it was vital that we have water. Thank you to Brian, Joe, and the GEM team!!
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By Bernice D. on 06/21/18
Carlos and Nikki were very helpful, neat and clean and got the job done right. Highly qualified and recommended!

By David B. on 06/15/18
Did a great job at my condo and respectful to the customer

By Harriette C R. on 06/15/18
Tony G and Mark S did a wonderful job checking our air conditioning unit. They were very personable and efficient, and explained what had to be done each step of the way. Because of their professionalism and helpfulness, we decided to cancel our previous Home Serve...
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Tony G and Mark S did a wonderful job checking our air conditioning unit. They were very personable and efficient, and explained what had to be done each step of the way. Because of their professionalism and helpfulness, we decided to cancel our previous Home Serve plan and signed up for one of the new GEM Home Advocate plans. We are both in our70s and appreciate having the peace of mind in dealing with locally trained and screened technicians whom we can call at any time. It was a pleasure dealing with Tony and Mark, who are great representatives of a great company.!
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By Harriette C R. on 06/15/18
Did a great job at my condo and respectful to the customer

By Kristine C. on 06/15/18
Andrew W and Bill T installed my air conditioning. They were professional, polite, efficient, and friendly. A great team and a painless experience for me.

By Paul J. S. on 06/14/18
14 June 2018 - GEM Plumbing and Heating continues to impress me with their outstanding service and reliability. Service techs, Brian V. and Eric A. were absolute professionals. Arrived on time, courteous and polite and providing peace of mind that our system was pr...
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14 June 2018 - GEM Plumbing and Heating continues to impress me with their outstanding service and reliability. Service techs, Brian V. and Eric A. were absolute professionals. Arrived on time, courteous and polite and providing peace of mind that our system was properly maintained and in top working order. Thank you for a job well done. **** *** Bristol
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By Laurie B. on 06/10/18
I called Gem in desperation on a Sunday afternoon due to a blockage in our plumbing that was backing water up into our basement. I had originally contacted a different plumber who had been out to fix the same issue 10 days earlier, but after 4 calls they finally to...
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I called Gem in desperation on a Sunday afternoon due to a blockage in our plumbing that was backing water up into our basement. I had originally contacted a different plumber who had been out to fix the same issue 10 days earlier, but after 4 calls they finally told me no one was available until Monday. Fortunately I found Gem next - their dispatch team picked up the phone immediately, understood the issue, and promised a call from a technician within an hour. Less than 10 minutes later, I got a phone call from Nate. He listened patiently as I explained the issue, advised an estimate on costs up front, and headed over to help us out. He was SO helpful, patient, and honest about everything he did. I am so impressed by how he took care of us and explained every step of the way what he was doing, what he saw, what the problem looked like, and next steps to address. This was the most pleasant experience with a service technician I've ever had. Thank you SO MUCH to Nate for his comprehensive assistance, and to Gem for sending him our way, especially on a Sunday!
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By Laurie B. on 06/10/18
I called Gem in desperation on a Sunday afternoon due to a blockage in our plumbing that was backing water up into our basement. I had originally contacted a different plumber who had been out to fix the same issue 10 days earlier, but after 4 calls they finally to...
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I called Gem in desperation on a Sunday afternoon due to a blockage in our plumbing that was backing water up into our basement. I had originally contacted a different plumber who had been out to fix the same issue 10 days earlier, but after 4 calls they finally told me no one was available until Monday. Fortunately I found Gem next - their dispatch team picked up the phone immediately, understood the issue, and promised a call from a technician within an hour. Less than 10 minutes later, I got a phone call from Nate. He listened patiently as I explained the issue, advised an estimate on costs up front, and headed over to help us out. He was SO helpful, patient, and honest about everything he did. I am so impressed by how he took care of us and explained every step of the way what he was doing, what he saw, what the problem looked like, and next steps to address. This was the most pleasant experience with a service technician I've ever had. Thank you SO MUCH to Nate for his comprehensive assistance, and to Gem for sending him our way, especially on a Sunday!
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By Raymond W. on 06/06/18
Brian V. and Eric A. performed my annual A/C service. They called in advance of their arrival and were thorough in servicing both the attic and basement units as well as the A/C condensers located outside.

By Dean H. on 06/06/18
Field reps/installers, Bill and Ferb, were knowledgeable, experienced, friendly and efficient and came with a sense of humor.

By Kathleen M. on 06/01/18
I just recently found out that Gem does electrical work. I found out the old fashioned way...the yellow pages. My experience with Gem from the moment I called them until the moment that Zac and Isaac left my house was efficient, professional and pleasant. I had a s...
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I just recently found out that Gem does electrical work. I found out the old fashioned way...the yellow pages. My experience with Gem from the moment I called them until the moment that Zac and Isaac left my house was efficient, professional and pleasant. I had a small electrical problem that they were able to fix in less than an hour. I was impressed with both men and with the women who handled the phones when I called. Thank you to all of you. I know who to call now when I need help with electrical problems.
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