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By Beverly Nikkila on 09/20/18
Dan and Anthony were fantastic. Truly know what they are doing. Electrician Zack Fletcher was very knowledgeable and we look forward to him updating our electrical in the near future.

By Gerry c. on 09/18/18
I like the fact that the old water heater was taken away so I don't have to make arrangement to do so.

By Rick V. on 09/14/18
(no comment)

By Frances W. on 09/13/18
When getting a quotes definitely give Gem a call , Ron did a great job updating the plumbing in my whole house and air vents though the house .Thank you Ron A , and J

By Bill S. on 09/06/18
We were on wait list for Thursday for AC problem. Received call about 8 am - will be there in about 45 minutes. Were there in 45 minutes! Brian V & Nick K checked unit, found problem, & repaired problem. Back to normal. ****

By Michael Segerson on 09/06/18
Jacob and his partner did a fantastic job, they were courteous and respectful and fixed our problem!

By John Hallam on 08/30/18
Ron did a great job and because of him Gem plumbing has a life long customer.

By Jane Christensen on 08/24/18
I found that my experience with Gem Plumbing was a good one from the initial phone call to the end result. I would not hesitate to call them again. The plumber,Ed L. Went above and beyond to get my dishwasher installed and running well. Thank you Gem Plumbing!

By Dr. Raymond Albert Gazaille DNP, EMHL, CRNA, A. on 08/18/18
My capacitor on my central air conditioner decided to crash on a Friday at 5pm! I tried calling my own services that installed the system when the house was built and they “DO NOT” repair AC systems on the weekend and I would have to wait until Monday morning! ...
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My capacitor on my central air conditioner decided to crash on a Friday at 5pm! I tried calling my own services that installed the system when the house was built and they “DO NOT” repair AC systems on the weekend and I would have to wait until Monday morning! They didn’t acknowledge temperatures in the 90’s and high humidity as an emergency! I work very hard and long hours and sweating in my own home was not an option! After calling several services, I got to “G” and saw that I could book an appointment online! I filled out the very easy form and hit submit! My phone rang in about 10 mins and booked the appointment for the next morning. Jing, the fantastic servicemen, called 10 minutes before he arrived. Professionally worked on my system and I easily paid for the services without any delays! I am cooling off as I type this review. Thanks to the female customer service rep! (Sorry for forgetting your name- Friday, August 17th, ~6pm), Jing, and Gem Plumbing & Heating Services for helping me in my “emergency” air conditioning crisis! Dr. Raymond Gazaille Woonsocket, RI 02895
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By Stephen N. on 08/17/18
Brian V. did a great job fixing my air conditioning unit. He is very personable and efficient, and explained what had to be done each step of the way. Because of his professionalism and helpfulness, I am considering signing up for one of the new GEM Home Advocate p...
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Brian V. did a great job fixing my air conditioning unit. He is very personable and efficient, and explained what had to be done each step of the way. Because of his professionalism and helpfulness, I am considering signing up for one of the new GEM Home Advocate plans. Brian V is great representatives of the company..
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By Christina H. on 08/16/18
I have dealt with many companies over the course of nine years, but Gem Plumbing was the only company that was able to figure out what was wrong with my HVAC system. The whole team did such a great job! Rob D. worked really hard installing a new system. He was pati...
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I have dealt with many companies over the course of nine years, but Gem Plumbing was the only company that was able to figure out what was wrong with my HVAC system. The whole team did such a great job! Rob D. worked really hard installing a new system. He was patient with us and explained everything he was doing and how the new system worked. I also want to thank Zach, the electrician, for making ugly pipes disappear!
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By James Melia on 08/16/18
Bryan was great. He was polite and knowledgeable. It was a pleasure dealing with him.

By Jesse C. on 08/11/18
Brian V arrived on time. He showed patience & thoroughness in analyzing the central air system. He even went in the attic for about 15 minutes to work on the evaporator, on one of the hottest days of the year! I can’t say enough good things about his work. System...
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Brian V arrived on time. He showed patience & thoroughness in analyzing the central air system. He even went in the attic for about 15 minutes to work on the evaporator, on one of the hottest days of the year! I can’t say enough good things about his work. System is working fine now.
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By Fatima P. on 08/08/18
Great experience with Gem!

By Fatima Pimentel on 08/06/18
Highly recommend.

By Sharon S. on 08/02/18
Mark was very thorough. He did an excellent job. He was very friendly and personable. Even our cats loved him! Would love to have him back again.

By Joanna M. on 08/02/18
Rob was an exceptional tech. Always professional and extremely knowledgeable. He explained everything in detail and offered choices when we discussed where certain equipment would be placed. I cannot say enough about the service he provided. Because of him we will ...
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Rob was an exceptional tech. Always professional and extremely knowledgeable. He explained everything in detail and offered choices when we discussed where certain equipment would be placed. I cannot say enough about the service he provided. Because of him we will be looking to Gem to service our boiler this winter as well.
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By Motta C. on 07/28/18
We have used Gem in the past and have been satisfied with who came out. However this past week Ed L came out. He was not professional... nor was he positive in mood. It gave me an uneasy sense...after surveying the issue. He and his partner left to go “find” a ...
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We have used Gem in the past and have been satisfied with who came out. However this past week Ed L came out. He was not professional... nor was he positive in mood. It gave me an uneasy sense...after surveying the issue. He and his partner left to go “find” a pump. He had a tablet and a phone??? I wasn’t impressed. They did return with a pump and fixed the issue but left a mess behind... water on the floor and such. I think it all depends on who comes out to service.
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By Albert U. on 07/27/18
(no comment)

By Amanda M. on 07/23/18
Nathaniel N. came to our home yesterday to fix an issue with our toilet. He was kind, courteous, and very friendly. He made the suggestion to us to replace our toilet as it was probably costing us hundreds in our water bill. Not only was he good to us, but was supe...
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Nathaniel N. came to our home yesterday to fix an issue with our toilet. He was kind, courteous, and very friendly. He made the suggestion to us to replace our toilet as it was probably costing us hundreds in our water bill. Not only was he good to us, but was super sweet with our twin boys who are still fascinated with the “snake”. He’s most definitely a credit to his profession.
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