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By Brian J. on 04/14/18
From the estimate to the install by Ross and Tyler were excellent

By Joe H. on 03/14/18
Positive experience with the Furnace Family-their when they said-product passed inspection-fast, friendly and followed through on their commitment-thanks for a good job

By Benoit b. on 02/23/18
That was the best pice and servis in town . Dave is a experience gentleman, he answer all of the questions he give me some tips . As for they inhalators i was realy impressed of the the time they did the work . For they office staf she took care of giving me all i...
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That was the best pice and servis in town . Dave is a experience gentleman, he answer all of the questions he give me some tips . As for they inhalators i was realy impressed of the the time they did the work . For they office staf she took care of giving me all informations for the finacing .end all the return from Energy Efficiency Alberta . Thans to family furnace
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By Rose K. on 02/14/18
Dave came quickly and explained what I needed and the cost. Tyler and his co-worker came within a few days and my new furnace was installed quickly. They answered any questions we had and highlighted what we had to do to get the best from our new furnace. I woul...
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Dave came quickly and explained what I needed and the cost. Tyler and his co-worker came within a few days and my new furnace was installed quickly. They answered any questions we had and highlighted what we had to do to get the best from our new furnace. I would recommend this company to anyone who is looking to purchase a new furnace. Thank you very much for the quick response and efficient way things proceeded.
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By Brent on 02/02/18
Wasn't happy with the installation. Was going to be a 2 star review at best. Talked about the work with the installers (Ross and Matt) before they began and felt all would go well. Workmanship provided for the installation was good for the most part with no issu...
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Wasn't happy with the installation. Was going to be a 2 star review at best. Talked about the work with the installers (Ross and Matt) before they began and felt all would go well. Workmanship provided for the installation was good for the most part with no issues for some items, but main issue was surrounding the installation and manufacture of a custom furnace filter box and the final tie-ins to the furnace. The custom box was overall constructed okay, but the door assembly was garbage which is the main reason for what would have been a low review. The duct work was not properly sealed (installation) to the assembly and the furnace whistled because of the openings in the duct work and the door assembly (manufacturer) with a friction fit. Many other small issues became apparent as I looked further and with a little more thought could have had a cleaner overall installation. Called and discussed the issues with the salesman (Dave L) and eventual installer (Jeff). They came back and listened to my concerns and agreed with the comments and the reason behind them. They said that they would address the issue with the custom filter box to ensure no-one else would have this problem. They (Jeff) came back and fixed each of the issues that I identified with an appropriate solution. The final installation matches what I expected from the initial sales discussion. (5 stars for the final work.) I am satisfied with the final result and their attention to my concerns. They were all very open and honest about what was done and considerate with all discussions.
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By Brent on 02/02/18
Discussed the issues for my 10 year old furnace that was being planned on being replaced. Looked at the existing installation and provided some options on how the replacement could be installed. Custom furnace filter box discussed that they have used similarly be...
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Discussed the issues for my 10 year old furnace that was being planned on being replaced. Looked at the existing installation and provided some options on how the replacement could be installed. Custom furnace filter box discussed that they have used similarly before to work with my existing installation constrains. All options of furnace type, operation, and installation requirements discussed to ensure we knew what would be provided by the installers. Happy with the discussion and knowledge provided.
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By Brent on 02/02/18
Christmas morning furnace stopped working. Richard came and determined the problem on the old furnace, bypassed the issue, and had it running again so that we could have time to do a proper replacement in the future. Courteous service all around.

By Bill C. on 01/27/18
It was a pleasure to have Dave and fellow workers install a new furnace at great price. Dave knew his stuff and did not want to over pay for a new furnace. He was generous with giving additional items at no cost. I am a senior with limited funds and he understood t...
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It was a pleasure to have Dave and fellow workers install a new furnace at great price. Dave knew his stuff and did not want to over pay for a new furnace. He was generous with giving additional items at no cost. I am a senior with limited funds and he understood that. Thanks you Dave and co workers. Bill
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By O'Coin K. on 01/24/18
We bought a townhouse discovered the furnace was 37years old and it needed replacing because the heat exchanger was cracked. Saw Furnace family on the TV decided to check them out. Saw very positive reviews so called them. They did a great job, very quick, thoroug...
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We bought a townhouse discovered the furnace was 37years old and it needed replacing because the heat exchanger was cracked. Saw Furnace family on the TV decided to check them out. Saw very positive reviews so called them. They did a great job, very quick, thorough, clean, they went above and beyond. The furnace in the furnace room looks fantastic, they even fixed up the “homer” job the previous owner did on the water heater. We highly recommend them
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By Tadeusz on 01/05/18
I m very satisfied with this company they provide lots of information and give me very good service on time

By Ron N. on 12/17/17
had my furnance and hot water tank replaced on Dec. 14 2017 by service techs. Ross and Matt they were very efficent and polite cleaning up as they worked As I am also in the service industry it was very nice to see I would recommend them and the furnace family to ...
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had my furnance and hot water tank replaced on Dec. 14 2017 by service techs. Ross and Matt they were very efficent and polite cleaning up as they worked As I am also in the service industry it was very nice to see I would recommend them and the furnace family to anyone who asks and again thank you for your great service(special thanks to Matt and Ross for replacing my leaking taps on the washer)
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By ERNIE C. on 12/09/17
I would just like to say starting with Dave the salesman and onto Tyler & Mat the installers and then even on to Jeff the Tech and the owner Dereck calling me personally to make sure I was happy with all that was done.BRAVO !!! Nothing but the highest praise for ...
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I would just like to say starting with Dave the salesman and onto Tyler & Mat the installers and then even on to Jeff the Tech and the owner Dereck calling me personally to make sure I was happy with all that was done.BRAVO !!! Nothing but the highest praise for all involved . This is the way things should be done. They all take care of you and the work that is done is as if it was their own home being worked on. I have no problems recommending this group and company to anyone . Pride is a very hard thing to come by in peoples jobs but they are fantastic. My thanks to all of you.
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By Eva M. on 12/07/17
I choose The Furnace Family because they gave me the impression of craftsmanship and teamwork in all departments of the business. That came through from beginning to end. All details were taken care of to an excellent end result. Thank you.

By Rhonda M. on 11/30/17
The Furnace Family is a first rate company to deal with. We had two furnaces installed November 21, 2017. From the first call to the final inspection at the end of the installation, staff were quick, polite, proficient and cleaned up after themselves. I would no...
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The Furnace Family is a first rate company to deal with. We had two furnaces installed November 21, 2017. From the first call to the final inspection at the end of the installation, staff were quick, polite, proficient and cleaned up after themselves. I would not hesitate to refer them to family or friends. Their finishing job around the furnace ducting was superior. I seldom give 5 star reviews and am in no way connected to the ownership or employees of this company.
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By Mary Ann D. on 11/28/17
We are completely satisfied with our decision to purchase two furnaces from the Furnace Family. Dave L. provided us with expert advice on the best configuration for our home and then a 3-person team completed the installation in one day! The installation passed i...
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We are completely satisfied with our decision to purchase two furnaces from the Furnace Family. Dave L. provided us with expert advice on the best configuration for our home and then a 3-person team completed the installation in one day! The installation passed inspection and we are more than happy to recommend the Furnace Family for your home comfort needs.
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By Jacqueline on 11/28/17
We recently had the Furnace Family out to do a maintenance on our furnaces and make up air for our pool area. We were beyond impressed with the knowledge and workmanship of the technician Jeff who was out. He explained the issues we were running into with our furna...
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We recently had the Furnace Family out to do a maintenance on our furnaces and make up air for our pool area. We were beyond impressed with the knowledge and workmanship of the technician Jeff who was out. He explained the issues we were running into with our furnaces (which were ongoing and came as no surprise) and recommended replacement. Dave was out quickly and was able to provide a detailed quote with several different options. Tyler and Jordan were our installers. Very professional and polite. They were very attentive when it came to taking care of our home and making sure the walls and floors were protected. They took the time to explain the new furnaces and thermostats and answers any questions we had. We would recommend the Furnace Family without hesitation
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By Pat on 11/06/17
A huge thank-you to the Furnace Family Team. We had a power vented furnace and hot water tank installed. Exceptional service from original quote, to install, to follow-up. Went above and beyond to provide an exceptional customer experience!

By Debbie J. on 11/05/17
Furnace Family is amazing! Nikki replied to my e-mail requesting an appointment for a quote as soon as the office opened. When Dave came over, he explained the different furnaces and the pros and cons of each one. There was no pressure to try to get me to buy th...
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Furnace Family is amazing! Nikki replied to my e-mail requesting an appointment for a quote as soon as the office opened. When Dave came over, he explained the different furnaces and the pros and cons of each one. There was no pressure to try to get me to buy the highest priced furnace, he left that decision to me. Tyler and Jordan came to replace the furnace and they did an excellent job. They were very efficient and the basement was left neat and tidy. They gave me a tour of the work they did and went over the thermostat before they left. We are enjoying the new furnace, our house is very warm now. We are very happy with the service we received from Furnace Family and would recommend them to anyone looking for a new furnace. P.S. When the gas inspector came over, he was very impressed with the quality of work done.
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By Vilas R. on 10/30/17
We recently replaced our 21 years old 2 furnaces and water heater through Furnace Family and very pleased with their service. I did online chatting on their web site with owner Dareck M. what I am looking for and soon got a call from Dave L. Sales Manager to set up...
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We recently replaced our 21 years old 2 furnaces and water heater through Furnace Family and very pleased with their service. I did online chatting on their web site with owner Dareck M. what I am looking for and soon got a call from Dave L. Sales Manager to set up time to meet. Dave came to our house, explained in detail various options, pros and cons, answered all our questions. He provided detailed quote which was very reasonable with no hidden fees or extra costs. We set up installation date as per our convenience. Crew of 3 guys Ross, Matt & Richard came with 2 trucks, introduced themselves and explained what they will be doing. We found the crew very skilled/professional and they completed 2 furnaces & a water heater replacement in about 5 hours. All work was done to our satisfaction with best quality workmanship. We had messy separate drain lines from 2 humidifiers, A/C unit going to floor drain and they combined them all in one PVC line and placed neatly. They answered all my questions during installation and their team work was remarkable. All work area was cleaned thoroughly after the work. They tested all equipment after installation, explained the functions and made sure we understood. After couple of days, I got email from their office to set up City Inspection. City Inspector came and was satisfied with the up to code installation and provided inspection sticker. Nikki W. from their office took care of 10 year warranty registration as well as processing rebates with Lennox. I received email direct from Lennox with my warranty letter and rebate payment. Dave L. followed up if everything went to our satisfaction. We are very glad we choose Furnace Family and commend the whole team Dareck, Dave, Ross, Matt, Richard and Nikki for professionally managing the whole process from start to finish. If you are looking for replacing furnace/water heater/AC, look no further than Furnace Family and strongly recommend them.
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By Ron C. on 10/23/17
This is the second furnace I've had installed by Furnace Family. Dave is knowledgeable on the estimates. The install crew are very good and clean up afterward nicely.
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Select any employee to see all their reviews.

Furnace Family Team
Rating:
38 total reviews!
Jerry H
25 Years
Rating:
12 total reviews!
Taryn R
Customer Service Rep.
7 Years
Rating:
(4 total reviews)
Dave L
35 Years
Rating:
(11 total reviews)
Tyler F
Rating:
(6 total reviews)
Richard H
Rating:
(1 total review)

* Total number of reviews and star-ratings are based on data collected during the time period Furnace Family has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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