Exceptional service from start to finish! Thanks to the entire team at Fireplaces Unlimited - to ******** for her assistance when we were exploring possibliities. She was always attentive to what we wanted, providing prompt follow up with additional information, and securing our order. ******** she is very knowledgeable, pleasant and conscientious. We appreciated her assistance throughout the process. This morning we had **** ** *** ******* ** here to remove the old unit and liner, and install our new gas fireplace. They arrived early and spent the entire morning focussed on the task at hand. They were prompt, professional, polite, efficient and friendly. Their competence and experience really showed with a smooth installation. Everything was clean both during their work and upon completion of the installation. They also took the time to demonstrate everything and answer any questions. We are really pleased and would highly recommend Fireplaces Unlimited.
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Mike came in the pm as his company’s email indicated he would. He had a rubber skid for his boots, and a type of throw rug for the area in front of the fireplace. He replaced the gasket, cleaned the window, cleaned out the firebox then spray painted the inside black. Looks like, and acts like, new. We are delighted to have our fireplace functional again, and we felt he did such a good job that we’d like to sign a contract with your company for annual maintenance and cleaning.
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Merrik and Sanford did a great job of installing our stove. They worked quickly, professionally and knowledgeably. They kept our house clean, removed all of the packaging and even vacuumed the dust they created. They were both personable and answered all of our questions. We highly recommend Fireplaces Unlimited.
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