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By Lindsey J. on 06/24/19
After some ups and downs in the beginning, Fire and Ice ended up being a great company to work with. Long story short the initial technician missed something on the initial diagnosis so we repaired the system and then still ended up replacing everything. The mistak...
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After some ups and downs in the beginning, Fire and Ice ended up being a great company to work with. Long story short the initial technician missed something on the initial diagnosis so we repaired the system and then still ended up replacing everything. The mistake made by the initial tech was rectified by the service manager and after this issue Fire and Ice truly did everything they could to make the situation more positive. The install process was done by Lane and Justin, who were FANTASTIC! They were very polite and did a great job with all parts of the installation process. I'm thrilled we had them as the team doing all of our work. They didn't rush through anything and I could tell they truly wanted to do everything perfect.
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By Amy H. on 06/21/19
We had our AC unit serviced for summer. James Glass was our technician. He went over and beyond with demonstrating how to clean filter and reset unit. Was very thorough with his inspection of our unit. He noticed a wire was shorting and replaced it. He also install...
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We had our AC unit serviced for summer. James Glass was our technician. He went over and beyond with demonstrating how to clean filter and reset unit. Was very thorough with his inspection of our unit. He noticed a wire was shorting and replaced it. He also installed a floating on/off switch to protect the AC unit in case there was ever water backup. He was very friendly and very knowledgable. I will definitely be requesting him again.
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By Lauren K. on 06/17/19
The team at Fire & Ice are personable, professional and reliable. We thought we would have to wait 10 days for our AC to be replaced but they were able to get it taken care of in just one day. Our installers, Billie and Demetrius, were friendly, thorough, and con...
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The team at Fire & Ice are personable, professional and reliable. We thought we would have to wait 10 days for our AC to be replaced but they were able to get it taken care of in just one day. Our installers, Billie and Demetrius, were friendly, thorough, and considerate — they introduced themselves when they arrived, covered our floors with drop cloths while they worked, and installed our new system in no time at all. A week after installation, Luke and Josh came to check that everything was running as it should and to answer any questions we had. I really appreciated that on the day of our appointment, Fire & Ice sent me a text notification with pictures of our installers so we would know who to expect. It was a small detail but it made the experience feel more personal. Our apartment is finally cool and we couldn’t be happier!
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By Sara W. on 06/15/19
Good company. Replaced my whole Ac unit and I am very pleased.

By Melissa on 06/14/19
Ac works great

By Melissa on 06/14/19
no comment

By Andrew J. on 06/13/19
5 Star Review for Justin P (His name was not listed on ReviewBuzz)

By Andrew J. on 06/13/19
5 Star Review for Lane H

By Mike B. on 06/05/19
Estimated and followed up on full system implementation. Works great!

By Mike B. on 06/05/19
Worked on a 14 hour long difficult installation of a total HVAC system. Stuck with it and got it completed at 10:30 at night. Works great!

By Mike B. on 06/05/19
Worked on a 14 hour long difficult installation of a total HVAC system. Stuck with it and got it completed at 10:30 at night. Works great!

By Robert C. R. on 06/03/19
Both gentlemen that installed our Furnace and AC unit were very knowledgeable and efficient. They did their jobs very well and on time. I would recommend their services to anyone wanting to install either a new AC unit or a new Furnace unit. both very good workers.

By ERIC P. on 05/31/19
The group did a great job overcoming some unplanned hurdles during the install. The completed the job and assured we were happy with the new A/C. Thanks again!

By Mary E. W. on 05/29/19
I have owned my home for over 20 years, and can honestly say that Fire & Ice is by far the best heating and air company I have known! I am so grateful that a good friend referred me to this company several years ago, and I can only wish I had known about them soo...
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I have owned my home for over 20 years, and can honestly say that Fire & Ice is by far the best heating and air company I have known! I am so grateful that a good friend referred me to this company several years ago, and I can only wish I had known about them sooner. Their customer service, professionalism, expertise and quality product is simply exceptional. I recently had my air conditioner and furnace replaced by 2 installers, Bryan J. and Justin, and I couldn't be more pleased and satisfied. They arrived on time, were polite and professional, and were absolutely perfect in their attention to every detail involved in the installation work. I have complete trust in the service provided by Fire and Ice, and that is hard to come by in this age. Most importantly, I am absolutely thrilled with the comfort and quiet provided by my newly installed units! Even more remarkable, is that everything was completed within the same week of my phone call about needing service! My worries are over knowing that a company as fine as Fire & Ice serves my area in Columbus Ohio. They couldn't be better!
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By Chris D. on 05/25/19
Billie was just here installing our A/C they did an excellent job and very professional. Thank you

By Dario V. on 05/22/19
My HVAC system was up for it's regular season check up and Fire & Ice sent out James G. to inspect it. James was on time, very professional, gave thorough explanations about what he was supposed to do, answered all my questions and gave me great advice! I totally r...
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My HVAC system was up for it's regular season check up and Fire & Ice sent out James G. to inspect it. James was on time, very professional, gave thorough explanations about what he was supposed to do, answered all my questions and gave me great advice! I totally recommend this company because they provide great service through great people! UPDATE: Yet, again another check up and this time the company sent Blake! Blake was extremely informative, very thorough, personable, competent and efficient. He explained everything he did, answered all my questions and anticipated some, made suggestions and was pretty quick while also taking his time to do a great job. I was very happy with the service more than ever before. This company gets better and better as they employ newer people! Highly recommend!
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By Eric on 05/21/19
Joe was great to work with. Another exceptional Fire & Ice experience!

By Allison S. on 05/18/19
Thank you for a great AC and furnace install experience!

By Derek S. on 05/15/19
Great workers. Might have saved our lives! They got to my house before 8:30am to do a full HVAC replacement. There was a miscommunication, which caused them a lot of extra work, but I never heard them complain. The found a previously unnoticed crack in the furnace ...
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Great workers. Might have saved our lives! They got to my house before 8:30am to do a full HVAC replacement. There was a miscommunication, which caused them a lot of extra work, but I never heard them complain. The found a previously unnoticed crack in the furnace flue pipe, which probably should have set off our carbon monoxide detector, but never did. They made the repair and gave me a new carbon monoxide detector. They worked straight through the day and didn't even take lunch. Worked hard until the job was done, and left my house around 5PM. A long work day for that kind of physical labor. They did a great job, and everything works great!
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By Derek S. on 05/15/19
Great workers. Might have saved our lives! They got to my house before 8:30am to do a full HVAC replacement. There was a miscommunication, which caused them a lot of extra work, but I never heard them complain. The found a previously unnoticed crack in the furnace ...
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Great workers. Might have saved our lives! They got to my house before 8:30am to do a full HVAC replacement. There was a miscommunication, which caused them a lot of extra work, but I never heard them complain. The found a previously unnoticed crack in the furnace flue pipe, which probably should have set off our carbon monoxide detector, but never did. They made the repair and gave me a new carbon monoxide detector. They worked straight through the day and didn't even take lunch. Worked hard until the job was done, and left my house around 5PM. A long work day for that kind of physical labor. They did a great job, and everything works great!
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Select any employee to see all their reviews.

Billie H
2 Years
Rating:
104 total reviews!
Roger B
24 Years
Rating:
68 total reviews!
Joshua R
Customer Service Rep.
10 Years
Rating:
(40 total reviews)
Arne J
Customer Service Rep.
Rating:
(12 total reviews)
Joe N
1 Year
Rating:
(52 total reviews)
Fire & Ice
Rating:
(48 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Fire and Ice Heating and AC has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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