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By Rebecca F. on 02/20/18
We are very pleased with the company and the installation team (Will and Chris). They were on time, considerate and accommodating of our home. We recommend them 100%!

By Donna L B. on 02/16/18
Josh was great! Very friendly and knowledgeable. He was following up at Roger's request to make sure the system wasn't "overworking" itself because the system seemed very loud when it was running. He calibrated the thermostat closer to the correct temp and regul...
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Josh was great! Very friendly and knowledgeable. He was following up at Roger's request to make sure the system wasn't "overworking" itself because the system seemed very loud when it was running. He calibrated the thermostat closer to the correct temp and regulated the fan settings. He explained about keeping the thermostat on "fan" to keep the distribution of the heat evenly.
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By RICHARD L. on 02/13/18
WILL WAS VERY EFFICIENT, COURTIOUS . HE WAS VERY PROFESSIONALE EXPLAINED EVERYTHING ON THE USE AND WHAT WE NEEDED TO BE AWARE OF FOR THE HUMIDIFIER. I WOULD RECOMMEND HIM FOR FOR ANY JOB THAT WOULD NEED TO BE HANDLED ON ANY INSTALL. HE WAS VERY KNOWLEDGEABLE.

By Don R. on 02/09/18
I think the whole team that I dealt with was great. Brad and Dave the service techs, Roger in Sales, and Will my Installer. They are all friendly, courteous, professional. I am very happy with the entire process.

By Ronald M. on 02/08/18
Great service from installers Will and Chris. Installation was perfect.

By Scott O. on 02/07/18
The quoting process with Roger was very informative and complete they took the right amount of time to go over the needs and options of both my furnace and air-conditioning. The product that we picked together was the most appropriate, a very good product (not the ...
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The quoting process with Roger was very informative and complete they took the right amount of time to go over the needs and options of both my furnace and air-conditioning. The product that we picked together was the most appropriate, a very good product (not the best, but certainly not the bottom line product at a very affordable/competitive price. The installation was very timely. They worked the amount of time needed probably more than what they anticipated. Answers all question and went over everything that we needed to know going forward (and some we probably will never remember). The clean up and after they left was very profession. Billie and Tre on the installation team were great. I rarely rate people at all on any products and services unless there is a problem. However this is an exception I would recommend Fire & Ice and their team to anyone looking for a Heating and Cooling system or service of the same A+++
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By Toni E. on 02/05/18
Fire and Ice Heating and AC is a TERRIFIC company and sell a great produce in the Trane 95 furnace. My electric bill went down $35.00 the first month. The gas bill stayed the same but it was REALLY cold here in central Ohio...it should have gone up, a lot. Billi...
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Fire and Ice Heating and AC is a TERRIFIC company and sell a great produce in the Trane 95 furnace. My electric bill went down $35.00 the first month. The gas bill stayed the same but it was REALLY cold here in central Ohio...it should have gone up, a lot. Billie and Tre did a great job on the install and explained what caused all of my problems in the past. They remedied these problems, installed furnace and a/c, cleaned up and left me with a warm and toasty home!
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By Toni E. on 02/05/18
Fire and Ice Heating and AC is a TERRIFIC company and sell a great produce in the Trane 95 furnace. My electric bill went down $35.00 the first month. The gas bill stayed the same but it was REALLY cold here in central Ohio...it should have gone up, a lot. Billie a...
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Fire and Ice Heating and AC is a TERRIFIC company and sell a great produce in the Trane 95 furnace. My electric bill went down $35.00 the first month. The gas bill stayed the same but it was REALLY cold here in central Ohio...it should have gone up, a lot. Billie and Tre did a great job on the install and explained what caused all of my problems in the past. They remedied these problems, installed furnace and a/c, cleaned up and left me with a warm and toasty home!
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By Derek G. on 02/02/18
Humidifier was not hooked up correctly, that was the only issue.

By Todd N. on 02/02/18
Bryan and Chris installed our new heating and air conditioning system on 2/1 here in Reynoldsburg. They were very thourough, took their time, and made sure all systems were explained, and running smoothly before leaving. They were on time, and worked from 8 am, to ...
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Bryan and Chris installed our new heating and air conditioning system on 2/1 here in Reynoldsburg. They were very thourough, took their time, and made sure all systems were explained, and running smoothly before leaving. They were on time, and worked from 8 am, to 6 pm, without taking a lunch break!! they made sure to explain the new thermostat, and how to operate, and were very knowledgable about the system!
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By roy h. on 02/02/18
technicians Billie/gregg, arrived on time,went extra mile,by shovelling drive for a senior citizen,demonstrated exceptional skill in acccomplishing removal and installing,new furnace and ac units in cold weather,protected home interior,cleaned up after job was comp...
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technicians Billie/gregg, arrived on time,went extra mile,by shovelling drive for a senior citizen,demonstrated exceptional skill in acccomplishing removal and installing,new furnace and ac units in cold weather,protected home interior,cleaned up after job was compleated explaned and demonstrated operation,before leaving,both were courteous,showed great work ethic.
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By Peter L. on 02/02/18
The technician did furnace tuneup today for me. He had to drill a hole in one of PVC pipes during the process. The previous technician who installed the furnace for me never had to do that when checking the health of the furnace after installation, so obviously suc...
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The technician did furnace tuneup today for me. He had to drill a hole in one of PVC pipes during the process. The previous technician who installed the furnace for me never had to do that when checking the health of the furnace after installation, so obviously such intrusive way is not necessary, there is a better way checking system health. Now i'm ending up with a hole in the PVC pipe, even the technician covered it with a tape, it not only now looks really ugly, i also have concerns about its durability, and in case i want to sell my house, now i most likely have to explain this to each of potential buyer. I'm really extremely upset after seeing the technician did that during tune up.
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By Robin S. on 01/31/18
Will and Chris were great installers. I have heat!!! They explained everything to me and cleaned up after themselves. I am beyond pleased and most importantly, I am WARM!! Thanks Fire & Ice Team.

By Robin M. on 01/30/18
Excellent experience. Technician Lane called a half hour in advance when on the way. He did a thorough inspection, testing and maintenance of our system and gave it a clean bill of health. He put on shoe covers when entering and exiting to protect our floors. He w...
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Excellent experience. Technician Lane called a half hour in advance when on the way. He did a thorough inspection, testing and maintenance of our system and gave it a clean bill of health. He put on shoe covers when entering and exiting to protect our floors. He was friendly and professional. It was very easy to call and sign up for a maintenance plan, and we were able to schedule at a time convenient for us. Happy that there were no issues with our system or any extra costs associated with the visit.
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By Robin M. on 01/30/18
Excellent experience. Technician Lane called a half hour in advance when on the way. He did a thorough inspection, testing and maintenance of our system and gave it a clean bill of health. He put on shoe covers when entering and exiting to protect our floors. He w...
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Excellent experience. Technician Lane called a half hour in advance when on the way. He did a thorough inspection, testing and maintenance of our system and gave it a clean bill of health. He put on shoe covers when entering and exiting to protect our floors. He was friendly and professional. It was very easy to call and sign up for a maintenance plan, and we were able to schedule at a time convenient for us. Happy that there were no issues with our system or any extra costs associated with the visit.
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By Donna B. on 01/30/18
Roger was very professional when it came to explaining about the system and the breakdown of the cost. Once installed, he followed up to explain various aspects about the system and answer all questions that we had. He explained about the permit from the City and w...
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Roger was very professional when it came to explaining about the system and the breakdown of the cost. Once installed, he followed up to explain various aspects about the system and answer all questions that we had. He explained about the permit from the City and would also be sending another tech out to check out the system.
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By Donna B. on 01/30/18
Very well. Will & Tre were the installers, called before coming. Put on booties, laid down tarps everywhere they were walking. It was a long day without heat, but they were both very professional and worked diligently to get the job done. They cleaned up as they we...
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Very well. Will & Tre were the installers, called before coming. Put on booties, laid down tarps everywhere they were walking. It was a long day without heat, but they were both very professional and worked diligently to get the job done. They cleaned up as they went along and once the job was done, it was spotless. Explained the thermostat before they left as well as leaving all necessary paperwork.
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By Donna B. on 01/30/18
Joe & Brad called before coming, were prompt & courteous. Being winter, they didn't even ask about taking off shoes, they simply put the booties over their shoes. Inspection went quickly and they explained what the problem was and offered to set up an appointment w...
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Joe & Brad called before coming, were prompt & courteous. Being winter, they didn't even ask about taking off shoes, they simply put the booties over their shoes. Inspection went quickly and they explained what the problem was and offered to set up an appointment w/their sales dept. They were great to work with.
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By Doug M. on 01/28/18
Great company and technician. Fair pricing, great service.

By Adam S. on 01/28/18
All around a good experience! We consulted with Roger on our purchase and he was very pleasant to work with, there was no pressure on the sale, and he explained everything great. The guys that installed - Will, Leroy, and Bryan - were equally great at their work,...
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All around a good experience! We consulted with Roger on our purchase and he was very pleasant to work with, there was no pressure on the sale, and he explained everything great. The guys that installed - Will, Leroy, and Bryan - were equally great at their work, friendly too. Leroy gets some xtra kudos for working outside most of the day on the AC unit of all things when it was a 6 degree high that day. They cleaned up well afterwards and Bryan demoed the new thermostat. Thank you for doing a great job!
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614-212-2680

Select any employee to see all their reviews.

William M
Rating:
121 total reviews!
Billie H
2 Years
Rating:
74 total reviews!
Joshua R
Customer Service Rep.
10 Years
Rating:
(35 total reviews)
Arne J
Customer Service Rep.
Rating:
(9 total reviews)
Roger B
24 Years
Rating:
(59 total reviews)
Brad C
12 Years
Rating:
(56 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Fire and Ice Heating and AC has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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