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By Kathy W. on 02/11/19
My furnace was installed by Dale who has done a fantastic job. He worked non stop to complete the job. He took the time to explain what he was going to do. Made sure everything was running the way it should before leaving. My basement was return to the same way he...
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My furnace was installed by Dale who has done a fantastic job. He worked non stop to complete the job. He took the time to explain what he was going to do. Made sure everything was running the way it should before leaving. My basement was return to the same way he found it. Cleaned up like he was never here. I appreciate the fantastic job that was done on this installation. After 3 days of no heat, my house is nice & toasty within a few hours of completion. Thank you Dale, a Job well done. Thank you Fire & Ice for hiring a wonderful installer. You guys rock.
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By Justin L. on 02/10/19
This was the 4th place I called. It should have been the first. I came home to a chillier than usual house and thought perhaps the program hadn't kicked on. While that would explain the temperature, it would not explain the odor of burning electrical gear. Pressi...
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This was the 4th place I called. It should have been the first. I came home to a chillier than usual house and thought perhaps the program hadn't kicked on. While that would explain the temperature, it would not explain the odor of burning electrical gear. Pressing the override button on the thermostat yielded another bonus event - a vibrating noise coming from the furnace. I powered down all the gear and started dialing for dollars at 5:45 PM on Friday. The answering service picked up on the 3rd ring, took down my information and gave me a one hour call back window. A whopping 4 minutes later I received a call from Derek, provided him some information, and he said he'd be out in 32 minutes. Liar, liar, pants on Fire and Ice. Derek arrived early. That's right...early. He even donned those booties that self obsessed people insist on. Like they don't have pets that walk in (or eat) poo or drooling children dropping gear all about the domicile. But I digress, the point is he donned them. Whoop Tee Doo. Problem diagnosis occurred within 30 minutes and he put a few options forth. No sales technique here, just options. Since my house was currently at a balmy 56 and the external temperature was supposed to be 12, I wanted the option that got the house heated now. In truth, part of the urgency and self preservation was due to the threat of the wife placing cold feet and hands on me. Derek got to work tearing down the unit that some non Mensa candidate engineer placed in an awkward position. Derek needed a shoe horn and some Vaseline to get in there but he did it. I swear, engineers should be made to work on the things they design or implement. Derek took the time to show me the charred wires on my existing blower motor as well. How comforting that I almost had an electrical fire in my basement. Derek made the repair, inspected the rest of the components, buttoned up the unit and walked out ~2 hours after he walked in. We had heat and the threat of cold appendages being placed on random parts of my body by the spousal unit had subsided. Derek was personable, energetic, positive and clean. Well, he was clean when he started. And did I mention the booties... I applaud Derek maintaining a positive attitude despite being wedged in an 18" space, in a basement, on a Friday night, for 2 hours while a few cats and one very idiotic dog continually sniffed him and asked why he was in their space. Props to Derek!
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By Bob G. on 02/08/19
As far as I can tell the installation was excellent. Courteous and friendly. Attention to cleaning up after the installation was appreciated.

By Wayne D. on 02/02/19
Demetrius and Bryan were a great installation team, clean, courteous and friendly.

By Wayne D. on 02/02/19
Our installer Bryan, was very professional, experienced, and did a beautiful installation. Product, price and service were great.

By Gloria G. on 01/26/19
Billy and Austin did such a awesome job and putting my furnace I will give them 10 for excellent

By David B. on 01/22/19
We purchased our new Trane Furnace & AC units as replacements in our existing home. We worked jointly with Lowe's (Trina) and Fire & Ice, represented by Cameron Young. He and Trina visited our home, took measurements, assessed the existing equipment , and recommen...
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We purchased our new Trane Furnace & AC units as replacements in our existing home. We worked jointly with Lowe's (Trina) and Fire & Ice, represented by Cameron Young. He and Trina visited our home, took measurements, assessed the existing equipment , and recommended four configurations of equipment giving us a range of choices. I subsequently contacted Cameron with questions before choosing the final configuration of equipment. He explained the pros/cons of the various configurations and helped me to a decision. During no time in the process was there any pressure. It was a purely a consultative sale. The contracting was done through Lowe's and qualified for the Military Discount Program. Coordination between Lowe's and Fire & Ice was well done. Post installation, Cameron returned to perform an audit of the install and made sure we had all required documentation and understood the workings of the new thermostat. I am highly appreciative of the work by Cameron and Trina (Lowe's) and the Fire & Ice installers, Bryan & Demetrius. Job well done by all. I highly recommend Fire & Ice and Lowe's for Trane equipment.
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By David B. on 01/22/19
We purchased our new Trane Furnace & AC units as replacements in our existing home. We worked jointly with Lowe's (Trina) and Fire & Ice, represented by Cameron Young. He and Trina visited our home, took measurements, assessed the existing equipment , and recommen...
(View More)
We purchased our new Trane Furnace & AC units as replacements in our existing home. We worked jointly with Lowe's (Trina) and Fire & Ice, represented by Cameron Young. He and Trina visited our home, took measurements, assessed the existing equipment , and recommended four configurations of equipment giving us a range of choices. I subsequently contacted Cameron with questions before choosing the final configuration of equipment. He explained the pros/cons of the various configurations and helped me to a decision. During no time in the process was there any pressure. It was a purely a consultative sale. The contracting was done through Lowe's and qualified for the Military Discount Program. Coordination between Lowe's and Fire & Ice was well done. Post installation, Cameron returned to perform an audit of the install and made sure we had all required documentation and understood the workings of the new thermostat. I am highly appreciative of the work by Cameron and Trina (Lowe's) and the Fire & Ice installers, Bryan & Demetrius. Job well done by all. I highly recommend Fire & Ice and Lowe's for Trane equipment.
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By Heather E. on 01/11/19
Lane and Austin did an excellent job installing both my new furnace and AC unit (even though it was 20 degrees outside). They were clean, quick, and very nice to work with.

By Heather E. on 01/11/19
Lane and Austin did an excellent job installing both my new furnace and AC unit (even though it was 20 degrees outside). They were clean, quick, and very nice to work with.

By Douglas H. on 01/10/19
Dale arrived an earlier than our scheduled appointment and was eager to to get to work. He was very courteous in his manner and professional in his conduct. He answered my questions and made me feel confident in his abilities. I am very impressed with the work d...
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Dale arrived an earlier than our scheduled appointment and was eager to to get to work. He was very courteous in his manner and professional in his conduct. He answered my questions and made me feel confident in his abilities. I am very impressed with the work done and satisfied with the product and service received.
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By Douglas H. on 01/10/19
Austin arrived an hour earlier than our scheduled appointment, was very courteous, knowledgeable and professional. He took the time to explain the work being done and ensured I was satisfied with the product installation. I am impressed with the quality of work provided.

By Alejandro P. on 01/05/19
The technicians that installed the air conditioning and furnace did a well done job .

By Kelly on 01/04/19
(no comment)

By Cynthia O. on 12/28/18
He was very nice and professional. Showed me how to use the thermostat. I would recommend this company. Finish in the time they gave.

By Todd G. on 12/27/18
Very curious and contentious of my home interior. They worked very hard thru lunch to make sure our home was warm! Before I completed this review I had the inspection from City of Columbus and it passed inspection on first pass which I knew it would. Happy New Year...
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Very curious and contentious of my home interior. They worked very hard thru lunch to make sure our home was warm! Before I completed this review I had the inspection from City of Columbus and it passed inspection on first pass which I knew it would. Happy New Year!!! Thank you, The Gragg Family
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By Douglas W. on 12/27/18
Great installation team. Very professional team.

By Douglas W. on 12/27/18
Bryan was very professional during the installs and made sure all of our questions were answered.

By Nicole M. on 12/24/18
Dee was incredibly friendly, helpful, and understanding when I first called asking for emergency service, even though I was not an existing client. Derek was also friendly, helpful, and patient in explaining what the problem was. Thank you both and happy holidays!

By Yong W. on 12/22/18
Billie did a great job installing my new furnace. He and Lane work for about 8 hours and set up everything correctly. He even corrected one pipe for the water heater which was installed incorrectly in the previous installation. After the job, they cleaned up everyt...
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Billie did a great job installing my new furnace. He and Lane work for about 8 hours and set up everything correctly. He even corrected one pipe for the water heater which was installed incorrectly in the previous installation. After the job, they cleaned up everything and gave a detailed explanation of what to expect. Really top notch!
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Select any employee to see all their reviews.

Billie H
2 Years
Rating:
94 total reviews!
Roger B
24 Years
Rating:
67 total reviews!
Joshua R
Customer Service Rep.
10 Years
Rating:
(38 total reviews)
Cameron Y
Customer Service Rep.
3 Years
Rating:
(15 total reviews)
Brad C
12 Years
Rating:
(58 total reviews)
Joe N
1 Year
Rating:
(51 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Fire and Ice Heating and AC has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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