We recently purchased a new HVAC system from Efficient Systems. Our old furnace failed after 28 flawless years of service. Ron Q. had been sent to troubleshoot our old furnace and he determined its age would most likely affect the ability to obtain the necessary parts for repair - and therefore would not be cost effective to fix. He showed us the cracks in the heat exchanger that could leak carbon monoxide into our home; a real health and safety hazard! His knowledge was quite impressive, so we felt confident in buying a new system, especially with the advice that Ron provided. Ron's dedication to service was especially evident when he stopped by while our new system was being installed. He wanted to see how things were going, check on the work being done, and to thank us for doing business with Efficient Systems. As part of the purchase of our new furnace, air conditioner, and humidifier, a Quality Inspection was performed 7 days after the installation. Ron returned to conduct this service, and we were again quite impressed with his expertise and commitment to quality workmanship. He was extremely detailed in his explanation of the new system and its function, and described the tasks he would be performing to confirm our system's proper operation. This type of follow-through in sales and service is outstanding. I highly recommend using Efficient Systems for all the services they provide. We had confidently purchased the new system from John New, who made sure we got the equipment that best met our needs and the size of our home. Brian P. installed the system with care and expertise, sharing his knowledge of our new system's design and operation. I should also mention that Mark had performed some excellent electrical troubleshooting and repair for us a few years ago, which prompted us to contact the company for this latest work. Thank you!
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Mark did a great job, doing the normal A/C checks and going beyond by finding an issue dating to the system installation (by another company). He even installed one of his washers in my hose, and I didn't know the washer had fallen out! Ron performed the furnace maintenance, and he always provided good tips on the whole house humidifier even though he did not service it. Highly recommended!
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We had a pretty hefty workload for the company including water heater replacement and electrical work. There were a few miscommunications during the process, but Sean and Efficient Systems worked with us to make sure we got exactly what we were needing. The quality of work performed even on certain parts of the job needing revision was top notch. The techs were always on time and professional people to work with. At the end of the job you can trust that Efficient systems will make sure you are taken care of.
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