Dustin H. was fantastic! He was friendly, honest, and conscientious. We couldn't have asked for a better technician. Our problem was complicated and our house was very hot with no AC. Yet, Dustin worked long and hard to trouble shoot the problem, which involved looking at the unit inside our house, the heat pump outside, and our electric breaker box in the basement. We are thrilled to say that Dustin fixed everything, which even included our well pump. We had been without water because the pump had stopped working, but when Dustin fixed the electric problem that was causing a problem with the AC, the well pump began working! He saved us the trouble and expense of having to call the well company out. The cost for the AC repair had been given to us upfront, and even though Dustin ran into complicated issues, the price didn't go up. We give Dustin H an A !
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Dustin H. was fantastic! He was friendly, honest, and conscientious. We couldn't have asked for a better technician. Our problem was complicated and our house was very hot with no AC. Yet, Dustin worked long and hard to trouble shoot the problem, which involved looking at the unit inside our house, the heat pump outside, and our electric breaker box in the basement. We are thrilled to say that Dustin fixed everything, which even included our well pump. We had been without water because the pump had stopped working, but when Dustin fixed the electric problem that was causing a problem with the AC, the well pump began working! He saved us the trouble and expense of having to call the well company out. The cost for the AC repair had been given to us upfront, and even though Dustin ran into complicated issues, the price didn't go up. We give Dustin H an A !
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This was a fantastic experience! The rep came out and talked with me about the problem. He was clean, well mannered and very polite. He didn't try to force me in to anything.infact he made a suggestion that I get IPL out to check the wires and connectors from the pole to the meter. He said that might be the problem and it was. IPL put on 2 new connections tors and now I have air conditioning again. I can't say enough good things about this company.
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Our air conditioner and furnace had to be replaced Our repair guy was Brian and his team was Lawrence and Will. Brian there isn’t a word For the work you did. You were way above Going above and beyond. Your dedication to Your work was impressive and we cannot thank You enough! Your lead by example in being professional and your team followed your lead. We don’t have to suffer in the heat because you Stayed on the job until it was completed correctly You have high standards for yourself and your Work is a blessing to the customers! Thank you again for excellent and exceptional Customer service! Mr and Mrs Love
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Dustin Was professional, answered all questions, explained anything I asked about. After talking to him I have decided to consider the Plumbing contract offered by your company. He looked at my water heater and said it was in good condition and worth having it flushed which was something I did not think would be the case.
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I would like to start with my initial phone conversation to Efficient Systems. The girl who answered the phone was very polite and very professional. She told me the price before I had anything done. I appreciate that due to being taking advantage of by another company in the past. Rob and his assistant in training came on time and were very polite. They both wore booties over their shoes to protect my carpet. They inspected and cleaned my furnace and A/C. Rob also showed me how to correctly use my thermostat (these digital ones can be confusing) Very pleased with the entire experience and will tell all of my friends about this awesome company. I have spoken to the owner in the past and he is very professional and knowledgeable and that is why I called the office. Overall a very great company! Call them, you will be very happy.
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Always a pleasure to deal with. This is a great company with knowledgeable techs. They listen to the customer and don't try to sell you anything you don't need. Rob has serviced my HVAC system several times. There was at least one time when I wasn't even present, I felt comfortable with what he said the issue was and gave him my credit card number over the phone -- that's the kind of trust I have in these people!
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