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By Clay M. on 02/01/17
Tim S. provided courteous and professional service. He was quick, neat and clean. Thanks.

By Cody R. on 01/30/17
My furnace went out about a week ago and I called several places to see who could come the fastest. Most places were 1-2 weeks out but Roth (*******) was only 2-3 days out. Making the appointment was easy and I told the friendly scheduler I work nights and sleep du...
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My furnace went out about a week ago and I called several places to see who could come the fastest. Most places were 1-2 weeks out but Roth (*******) was only 2-3 days out. Making the appointment was easy and I told the friendly scheduler I work nights and sleep during the day, so I scheduled for 12:00PM. My only complaint if any is while I was sleeping, they called 2-3 times and left voicemails letting me know they had a tech in the area if I was available. The first VM was friendly, but the second seemed more confrontational and told me since I did not answer, the tech was leaving the area. I woke up at 11:30 and was annoyed to hear the second VM. I called the scheduler back who told me they could not reach me and the tech left the area. I told her I was confused as I had an appointment at 12:00PM anyway and asked if he would still be there around that time. I was told the tech was on another job since I did not answer and he could come later in the evening. I reminded the scheduler I had to leave for work at 4:00PM and could not do later in the evening. I also reminded her I had an appointment at noon and did not understand why the tech skipped my house at 9:30AM and would not be back until the evening. After being on hold for a few mins the scheduler told me they would place me "next call" and a tech would be out as soon as possible. Again I did not understand because I already had an appointment. The tech (Stewart Roberts) was fantastic and arrived around 1:30PM. He was very friendly and made quick work of diagnosing the issue. I was quoted what I thought was a fair price for the repair and tune-up of furnace. Stewart had all the work done in a little over an hour and I am very thankful to have heat in the house again. Other than the snafu on the scheduling, I would highly recommended this company for their work.
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By Alan Clark M. on 01/10/17
If you have a problem with your furnace, Tim Simmons is the man to call. Tim has intellectual curiosity and is a born problem solver. For him, each furnace repair appointment takes on the challenge of man versus machine ! We have an old Lennox GSR21Q unit that has ...
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If you have a problem with your furnace, Tim Simmons is the man to call. Tim has intellectual curiosity and is a born problem solver. For him, each furnace repair appointment takes on the challenge of man versus machine ! We have an old Lennox GSR21Q unit that has stumped repairmen from other companies, but on two different occasions, Tim quickly managed to identify the problem, and fix it. Eastman Heating deserves to be congratulated for training an excellent team of technicians, and Tim is the star in their crown.
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By Steven W. on 12/19/16
Thank you for making a challenging situation more bearable. Rich, Brad and Jason in the office all expressed tremendous concern in wanting to get us up and running. Tim S. is such a tremendous asset to your company. Our furnace went out during the recent snow stor...
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Thank you for making a challenging situation more bearable. Rich, Brad and Jason in the office all expressed tremendous concern in wanting to get us up and running. Tim S. is such a tremendous asset to your company. Our furnace went out during the recent snow storm and Tim went out of his way to diagnose the trouble on Saturday morning and then on Monday, (his day off) he went and picked up the necessary parts and installed them to get our furnace running. We cannot thank you all enough. We will certainly refer your company
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By Deb C. on 12/01/16
When our propane fireplace did not ignite we called Roth's ( aka Eastman Heating & Cooling) to come out to the farm and see what needed to be done and get it repaired as quickly as possible. Stewart had done a very thorough annual cleaning on it within several week...
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When our propane fireplace did not ignite we called Roth's ( aka Eastman Heating & Cooling) to come out to the farm and see what needed to be done and get it repaired as quickly as possible. Stewart had done a very thorough annual cleaning on it within several weeks previous. He called shortly before arriving at the farm to let us know that he was on his way; went right to work checking every possibility - even checking with the manufacturer as to proper log placement! All was in proper working order except that the thermostat, being original to the installation, was the issue and may eventually need to be replaced. Stewart suggested a way to over-ride it if need be. Stewart is a courteous, efficient, trust-worthy young man. He is knowledgeable of his job and took time to explain his findings and answer our many question. We were totally satisfied and pleased to have him - & Roth's Heating & Cooling - handle the issue which we were anxious to get fixed expeditiously. A big thank you from us!! We highly recommend the Eastman Heating & Cooling team!
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By Nina B. on 11/11/16
We had a difficult problem with our furnace and heat pump. Stewart diagnosed the problem and fixed it. He didn't give up. I appreciate the way he explained what was going on and kept me informed all the way through the repair. I am very pleased with the service tod...
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We had a difficult problem with our furnace and heat pump. Stewart diagnosed the problem and fixed it. He didn't give up. I appreciate the way he explained what was going on and kept me informed all the way through the repair. I am very pleased with the service today. Many thanks to Stewart!
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By Abraham B. on 11/02/16
Stewart was great. Did a fantastic job on servicing our unit and went out of his way to answer and follow up on multiple questions I had.

By ann f. on 10/24/16
We have always had Tim as our serviceman for both heating and cooling. He is excellent. Always here on time, personable, and does a wonderful job. We are very satisfied.

By RIK A V. on 10/10/16
Very thorough and efficient! Great communication about the service. Thanks, Tim!

By Judy T. on 10/09/16
Have been dealing with Eastman Heating and Cooling for quite a few years. The service center goes above and beyond what they need to do.... Stewart R has taken care of my A/C for the last few years. Always courteous and professional, having tips and hints to keep i...
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Have been dealing with Eastman Heating and Cooling for quite a few years. The service center goes above and beyond what they need to do.... Stewart R has taken care of my A/C for the last few years. Always courteous and professional, having tips and hints to keep in good order. Thank you Stewart R for you fine service
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By Reed H. on 09/28/16
Tim S provided excellent and friendly service while servcing both my furnace and A/C.

By Nancy N. on 09/24/16
Tim has been with us for 5 years and has always provided excellent service, been on time, did a good job, advised us of any problems and gave good suggestions. He deserves a raise!

By Jim & Sharon C. on 09/23/16
Tim S. has provided service for our furnace/AC for over 20 years. He visits twice a year through the Service Club. Tim is thorough in his service each time he comes and reviews what he has done. Tim is personable and neat as he goes about his work. Everything is cl...
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Tim S. has provided service for our furnace/AC for over 20 years. He visits twice a year through the Service Club. Tim is thorough in his service each time he comes and reviews what he has done. Tim is personable and neat as he goes about his work. Everything is clean and restored before he leaves. Thank you, Tim for your fine service and the service of your company.
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By Bob W. on 09/22/16
Tim was conscientious (sp) and thorough and new what to do right off. As with all of the employees I have had in my house either for work or just checkups he was friendly and courteous.

By Robert H. on 08/25/16
Our AC stopped working on 100 degree afternoon. Called Eastman in early evening. Within 30 minutes, Stewart called back and made appointment for next day (Sunday). He showed up on time, quickly identified the problem (capacitor), installed a replacement, and got...
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Our AC stopped working on 100 degree afternoon. Called Eastman in early evening. Within 30 minutes, Stewart called back and made appointment for next day (Sunday). He showed up on time, quickly identified the problem (capacitor), installed a replacement, and got system running. He tested system thoroughly before leaving. The only cost was for the part as we have a service contract with Eastman. Stewart is to be commended for his professionalism and Eastman for their continuing support of their clients.
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By Cari H. on 08/18/16
Stewart came to see why our new A/C unit had stopped working; it was expected to get to 100 this afternoon so he was determined to make sure we were cool! Since the unit was new, he checked out the thermostat first & ruled out problems there. He quickly identified ...
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Stewart came to see why our new A/C unit had stopped working; it was expected to get to 100 this afternoon so he was determined to make sure we were cool! Since the unit was new, he checked out the thermostat first & ruled out problems there. He quickly identified the source & had everything he needed to fix it. He was very friendly, personable and had a great sense of humor, which is always an added bonus! Thanks Stewart!
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By Kathy M. on 08/15/16
Stewart R was such a helpful service tech . Very gracious in the twist and turns of the visit He was knowledgeable and gave us options to help us save some money. Very kind and professional !

By Gloria S. on 08/01/16
Tim S. arrived on schedule and was efficient and thorough. Very pleasant technician.

By Carla B. on 07/19/16
Pleasant and helpful. Fixed our air conditioner fast. Stewart R. Is the best!

By Leona H. on 07/10/16
Tim was very thorough. He explained what needed to be done & what checks he was doing. I am confident our systems will continue to operate with his maintenance check of the system. This is the second time Tim has assisted us, and I specifically ask for him when we...
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Tim was very thorough. He explained what needed to be done & what checks he was doing. I am confident our systems will continue to operate with his maintenance check of the system. This is the second time Tim has assisted us, and I specifically ask for him when we need service. Thank You Tim.
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