Mo R. worked long and hard repairing my air conditioner, and he was a real pleasure. I'm now cool and comfortable again, and I can say that I would welcome Mo anytime I had another problem! Thank you, Mo, and thank you, Eanes. Just one of the reasons I keep trusting your company.
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Tyler Richardson was my technician. He was awesome. He took care of the situation and assured us of the reliability of his work and the company's product. I have had the worst time trying to find a reputable service company and/or warranty company. Always found myself being given the run around and waiting at the worst seasons of the year to make my living situations comfortable again. Not with Tyler and Eanes. I called they scheduled Tyler came and took care of my issues Johnny On the Spot. Thank you so much for your time care and attention to my home. I was not home at the time of the service but my 81 year old mother was, who at times, can be hard to please, which is a good thing. She pays attention to every facet of what is going on and asks lots of questions.. She responded to me by saying, "that young man was awesome. " "I like him very much. " He was gentle with her questions and answered all she asked. She told me I needed to recommend his services for my home all the time, which I did. Thanks to you again Eanes and great going for hiring such a terrific technician, Tyler Richardson.
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Tyler was very professional, knowledgeable and did an excellent job as he performed the 6 month check up on our heat pump. Everything checked out good and we have not had any problems up to this point. I hope we can have him come back when it is due again. We have been on the program I think over 5 years and we would recommend it as a good way to ensure your system is in good working order. Now for the bad news. Tuesday April 16th not quiet one week after our checkup I woke up about 3 AM. The house was cold. It was in the mid 40s outside. I went to adjust the thermostat . It showed 64 in the house. It was set at 68. I called Eanes at 7:15 and told the lady I needed someone out immediately as my grandchildren were coming over and one was sick with a cold. We were going t keep them all day. She said she would have a tech call. An hour later no call. I called back and she said she was getting ready to send the request out and she would put it in the folder. 11 o'clock no call. I went and got two small electric heaters. I called someone else from another company and he came out and got the unit running. When Tyler was here he stated that our unit would most likely need replacing in a couple years. When that happens it will not be Eanes doing the replacement.
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