Reggie was prompt and courteous and reviewed the co.'s rates before beginning the replacement. He worked quietly and efficiently, and when he had finished, offered to take our old disposal away for us. And he also answered all of our follow-up questions. Very professional and customer-service oriented.
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Leonard was very nice and polite. He localized the problem and fixed it efficiently. He had to work in a crawl space so he took pictures of the before and after so that I could see the work. He's also rectified someone else's bad installation job. I am very pleased with Leonard's work. On the other hand, I had explained in details my clogging issue to the receptionist (shower P-trap clogged by grout and needing a new P-trap) so that my assigned plumber would come prepared. She's only passed the message as "clogged bathtub pipe". Leonard had to pause a moment to make sure he had the right parts to fix the problem. This unnecessarily adds to the stress. Leonard was outstanding but the office should keep their dispatched professionals better informed.
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Crack or break in main water line coming into home bubbling up in front yard. Had to shut off main supply to house and called ER plumbling on a friends’ recommendation. Couldn’t have been more pleased with Josh. He put on his work boots and had pipe exposed and problem identified within 15 min. Answered all of my questions and addressed my concerns. Don’t hesitate to call.
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We have used ER Plumbing twice in the last six months and BOTH times the service was outstanding and the knowledge direction was additionally the best I have ever been associated with....the gentleman I dealt with today Terry S was superb. ER Plumbing should be very proud of your Team. I will recommend you and your services to everyone who should inquire. Thanks.
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I had my 1st experience with ER Plumbing today, and boy was I pleased! Lance was extremely professional. He took the time to educate me, and I never felt pressured. He never tried to up-sell me, and as a single homeowner, I definitely appreciate that. I will most certainly be using ER Plumbing for any future plumbing needs. Impressed is an understatement!!
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Terry S and his assistant Dave D arrived on time, put down tarps in the basement to keep carpets clean, removed old water heater and installed new heater all before lunchtime. They simplified the water piping and cleaned up thoroughly. Both were extremely knowledgeable and courteous, and explained the temperature setting and recommended maintenance requirements. I will ask for them again for any future plumbing work.
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Terry S and his assistant Dave D arrived on time, put down tarps in the basement to keep carpets clean, removed old water heater and installed new heater all before lunchtime. They simplified the water piping and cleaned up thoroughly. Both were extremely knowledgeable and courteous, and explained the temperature setting and recommended maintenance requirements. I will ask for them again for any future plumbing work.
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