My installation of a new AC required placing a WIFI thermostat on a mirrored wall. The original installation could not be completed by the installation team and David Mullin was sent to help. He perfectly installed the thermostat with a new small mirror to cover the holes in a mirrored wall that were left when the original thermostat was removed. Most importantly he changed several parameters and the new AC is now running as EDS said it would. David is the consummate professional. Let me also mention two other individuals who were of help, Ken Ottaway an installation supervisor understood that David Mullin was the person who would help and Sales Engineer Eric Ortiz responded to all my requests and should also be especially commended.
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They were smazingly clean and neat. The job was done in under their time estimate. The only issue we had was they disposed of our existing programmable thermostats without asking. They replaced it with s new one as part of the job, but I would have wanted to keep the old one. I called the office and spoke with a technician and now almost two weeks later...no response. I have had to have the unit serviced once already due to a loose wire that disabled the compressor. But I suppose that does happen.
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My A/C was not working and we called EDS. The came the same day and did a temporary fix. The next day a salesman came to talked to us about our options. One week later, our A/C was replaced. The installers were prompt and friendly. I was impressed that they laid down sheets to protect my floors. The work was done in less than the time they said it would take. Before they came, a text message and e-mail is sent with a picture of the service man so you know who is coming to your door. If you need a/c work, give them a call.
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