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By Donna M W. on 08/17/18
I have been very pleased with Douglas Cooling and Heating. Everyone that I have spoken to at their company has been very friendly and helpful. A+ Service

By Donna M W. on 08/17/18
Sara is always so pleasant on the phone. She has helped me several times in the last year. Richey and Ethan came out to find out why my generator wasn't working. Both of these gentlemen were very friendly and helpful. My only problem is that I still haven't rec...
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Sara is always so pleasant on the phone. She has helped me several times in the last year. Richey and Ethan came out to find out why my generator wasn't working. Both of these gentlemen were very friendly and helpful. My only problem is that I still haven't received a quote from the office regarding the parts and labor. Richey did call and said they were having a problem locating the part. Hopefully, this will be resolved soon and my generator repaired.
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By Ken L. on 08/11/18
A/C started acting erratic. I called on a Friday afternoon. Colby was onsite when I got home, fixed the unit with QUALITY parts, explained what he was doing every step of the way and even checked back on Saturday morning to make sure everything was working properly...
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A/C started acting erratic. I called on a Friday afternoon. Colby was onsite when I got home, fixed the unit with QUALITY parts, explained what he was doing every step of the way and even checked back on Saturday morning to make sure everything was working properly! THAT, my friends, is customer service at its best. Call Douglas first. You'll be glad you did.
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By Sandra V. on 07/25/18
I have been very pleased with Douglas since Mr. Douglas and staff installed my first system in 1985. I have appreciated how quickly and efficiently my requests for service have been completed. And I am happy to know if there is any sort of air or heat or electric...
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I have been very pleased with Douglas since Mr. Douglas and staff installed my first system in 1985. I have appreciated how quickly and efficiently my requests for service have been completed. And I am happy to know if there is any sort of air or heat or electrical problem that Douglas techs can fix it!
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By Sandra V. on 07/25/18
Sara is professional, friendly, and very customer oriented. She is responsive to customer requests and makes dealing with Douglas a pleasant experience.

By Diane D. on 07/01/18
Professional, handled my A/C issue explaining everything and costs involved. Definitely use them again!

By Diane D. on 07/01/18
I developed an A/C problem at night and emailed Douglass. Talked with the live chat person, Erick, I believe. The next am, Douglas emailed my and were at my home before 1:00. Found problem and repaired. Very professional and responsive. I was so impressed I pu...
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I developed an A/C problem at night and emailed Douglass. Talked with the live chat person, Erick, I believe. The next am, Douglas emailed my and were at my home before 1:00. Found problem and repaired. Very professional and responsive. I was so impressed I purchased the maintenance plan and received some discounts. Thank you Douglas!
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By Terry p. on 05/29/18
We have been very impressed by all the Douglas personnel from our sales Contact to the technicians. I considered Three HVAC companies for my account needs and am 100 percent sure I made the correct choice with this company.

By Terry p. on 05/29/18
Very pleased with professional and courteous presentation of products and recommendations for our particular needs. Easy to understand product instructions and highly recommend Keith.

By Reed R. on 05/28/18
Fair price, competent, professional. Would be happy to recommend them and intend to use them again.

By Sandra V. on 05/16/18
When I scheduled the original appointment, Sara was a delight to deal with; when I had to change the day, Tammy was equally nice. Today, Richey was professional and friendly. He explained what he had done. I have every confidence that I will be cool all summer!

By Sandra V. on 05/16/18
I give Douglas Cooling and Heating an excellent rating. The service tech Richey conducted the spring maintenance for my system. He was professional, personable, and efficient; and he is a good example of Douglas' excellence in customer service.

By Rebecca F. on 05/09/18
Extremely professional & courteous!

By Rebecca F. on 05/08/18
Jay Douglas is very professional & fair. Jamie & his teammate were clean, kind & quick when installing our new unit. Thank you all for a job well done!

By Rod Scott -. on 05/02/18
I think Douglas Cooling did a good job in taking care of our HVAC system. Their thoroughness in cleaning our condenser coils exceeded my expectations. It has to be challenging to keep up with all of the different systems on the market. There are many segments of t...
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I think Douglas Cooling did a good job in taking care of our HVAC system. Their thoroughness in cleaning our condenser coils exceeded my expectations. It has to be challenging to keep up with all of the different systems on the market. There are many segments of the entire process and I believe they managed them fairly well.
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By Andrea M. on 04/13/18
Needed a new air/heat unit, Keith gave good and complete information about what Douglas offers, the installers were courteous and efficient. Completed installation of a 3 ton air/heat unit in 1 day. I was very pleased with the complete experience with Douglas Cooli...
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Needed a new air/heat unit, Keith gave good and complete information about what Douglas offers, the installers were courteous and efficient. Completed installation of a 3 ton air/heat unit in 1 day. I was very pleased with the complete experience with Douglas Cooling and Heating. Strongly recommend for all heating and cooling needs.
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Richey C
Customer Service Rep.
Rating:
(5 total reviews)
Jon S
Customer Service Rep.
Rating:Just Launched

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