We called Dominick at 5:30am because of a loud screeching noise coming from one of the hot water heating pumps in the basement. John picked up the phone and told us how to shut down the system - and the noise -and when he knew it was off said he would be at the house at 8am. He showed up at 6:30am, and replaced the part of the pump that was causing the problem. He was not at all disturbed by the hour, took only 30 minutes to fix it and left after he and my wife had a long talk about pure bred dogs. He was wonderful and you;'re lucky to have him. Thanks, Pat and Jack Billhardt
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Today our three AC units were serviced by Steve. Everything seems to be more or less okay with them, thankfully. One reason for writing is to compliment you on your tech - Steve. What a nice, respectful and helpful guy! He is definitely a keeper. Although I miss Bob after all his years of service, you have replaced him with a winner in Steve.
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I am currently going through a major renovation at my home. Dominick Fuel has been my oil provider for a few years. I was always happy with the delivery of oil and my new addition was going to be propane. I contacted Dominick and they sent out a technician to just talk to me about what I was looking to do. From that moment Dominick was always in touch in regards to my needs, timeframes, and information that I would need to make my final decisions. When I needed someone from Dominick to come out talk to my contractor again Dominick Fuel came out to discuss the plans for my house. Every email I sent was answered in a quick and timely manner. Every phone call was returned when expected. When it was finally time to install my 3 120 gallon propane tanks I knew when I came home I would be happy with the work that was done. As the project at my house continues it can bring some anxiety but none in regards to my Heating/Air/Propane/Oil needs. I appreciate all that Domnick Fuel has done for my home and family.
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As always, Dominick is quick to respond and flawless in their execution. We have had the privilege of working with Ted and Dominick for over 26 years now, in two homes, and would never think of changing. Ted has been our savior on more than one occasion. Even the dog looks forward to his visits! The entire team is excellent and the office staff is friendly and responsive. I would highly recommend them.
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