The service folks arrived at the agreed upon time, they communicated what they did and the results, they were genuinely interested in customer satisfaction, and the one follow up item was handled within a day. This is truly a service focused organization which has excellent customer facing representatives.
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Devlin was very professional and helpful. The previous plumber who installed the failed faucet made the hole in the counter too large. Devlin fashioned an aluminum washer that he installed from underneath the counter giving the faucet something to be anchored on. Devlin is my plumber of choice from this point on!
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Dominick has been giving our family great service for over 30 years! We had a pipe burst above our boiler in our mechanical room this past weekend - Dominick was at our house within an hour. Even though, the broken pipe wasn't part of the boiler system they identified the source of the problem and diverted the water until the right person could address it. We love Dominick Fuel!!!
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I was very satisfied with Mike, Randy and Mark from Dominick as they were a huge help with fixing my old Carrier AC unit. It's an old unit from the 1980s that is due for replacement but I'm trying to get one more season out of it as these Carrier AC units built in Syracuse, NY were well built. Before Dominick, another company's tech could not or would not fix it but charged me for the service call. After that, two other companies tried to sell me new units. I then found Dominick who after helping me diagnose the problem over the phone, and after finding the last available part in NJ, had the old unit up and running again within minutes. Good work!
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We changed from Dominick Fuel to another local company due to a family member being employed there; HUGE mistake. We came back to Dominick Fuel and will NEVER change again. During the horrible cold snap (President's Weekend) in February we had frozen pipes for the very first time in this house (10 years!) and they came out 3 times to isolate the problem and make sure we got our heat back. Just prior to switching from the company which will not be named, our boiler was serviced, and Dominick Fuel was willing to swap a boiler service for an Air Conditioner service/tune-up for this calendar year, and they came last week, on time, neat and very through in their work.
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Thank you so much Devlin, Ted and Dominick. In Feb, two water pipes froze and broke inside our house (in a master bathroom overhang). Water ran down thru the walls, ceilings, floors and also into heating ductwork. Dominick Fuel immediately sent Ted and Devlin over to inspect the system. They alleviated my fears and showed me there was no internal damage and replaced all the wet ductwork. I'd already called another plumber to fix the broken water lines, but after waiting for 2+ days for them to show up and then being grossly overcharged, I quickly called Dominick Fuel back to do the rest of the work needed. Fortunately, my insurance covered "preventative measures" after remediation revealed the poor placement of the existing pipes (against the exterior walls/floor). Devlin was the lead plumber for the job and he exceeded my expectations with his communication, knowledge, expertise and solutions in the repair and ways to prevent this from happening again. Devlin and Dominick repiped the entire bathroom with pex-pipe and rerouted some pipes to protect them from re-freezing and added extra shut-off valves in the basement for that bathroom in case of a future emergency. (With well water, power failures, etc... you never know!) They did fabulous work! Problems solved!! Fears Alleviated! I can't wait to use Devlin again when I remodel my kitchen:) We've been customers for over 4 years for oil delivery, heater/ac and water-heater maintenance and now for Plumbing!. After using 5 different plumbers and 2 other oil company's in Fairfield County in the past 8 years, I can honestly say none can compare to the customer service, professionalism, competence, quality-of-care and workmanship of Dominick Fuel's on-site workers and in-office staff.
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