By far the best part of this experience was that none of the guys felt the need to mansplain everything to me. And I asked a lot of questions. My experience with Delta Plumbing was great. I called them because I had a soggy yard after more than a week of sunshine to dry out the ground and a rotten egg smell. My overflowing, backed up septic tank was pumped and repaired. My initial call was responded to promptly and I was honestly not expecting same day service as I had discovered my problem later in the afternoon. The guys, Zach, Mike, and another whose name I didn't get (sorry), worked efficiently to sort out all the problems my system had and made sure the above ground area was cleaned up and raked out before leaving. I'll be calling them again in three years to have my tank pumped so I won't need them for any major work down the road. =) -------------------------------------------------- More in depth review, because even in written form I talk too much: Before anyone even came out I was already impressed with how quickly the company responded to my call and had someone contact me. Ms. Opal called and left me a voicemail when I didn't answer the first time but called me back again to make sure I knew someone would be showing up at my house. I am a female, stay-at-home mom, and I attempt to be a DIYer so this generally means I'm the one who schedules repairs and am the person available at home when people come out to do work that I'm not really willing to attempt DIYing (septic pumping & repairs, major electrical work, HVAC replacement). As a first-time homeowner, I ask a lot of questions. When I have work done I want to know exactly what is happening so hopefully I can keep from needing expensive repair work done in the future or figure out the best way to maintain my home. (I also google everything so I have a lot of "knowledge" but not really any actual practical experience.) The guys who came out to do the work never once implied that I was incapable of understanding the work they were doing or that they needed to talk to my husband instead of me before continuing to work. In the past, an HVAC technician (from a different company) told me to have my husband call him and he would explain it to my husband instead of telling me all the work that needed to be done. And this was after I had told him that my husband won't be involved because he was traveling for work and wasn't available.
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My water backed up in my home and I called Delta late and the next day they had my plumbing fixed and helped me with getting restorative help also. I was in TX and my home is in GA and they took care of everything. I trust them completely and will always use Delta Plumbing. From my 1st call to Selena, to Opal calling me before opening to Cameron that keep me updated every step of the way. I'm so grateful. They treated me this great and had no idea I had just had major surgery 5 days earlier. Thank you so much Delta Team.
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What an awesome experience. In the process of selling my father's home and didn't know it had a septic tank as opposed to a public sewer system. I was told that any plumbing service could inspect and provide the clearance letter needed for selling the home. Thanks to my realtor for doing the leg work and calling different plumbing companies, he gave me Delta's number, and because I had used them in the past I felt comfortable scheduling the inspection for my father's home. Calling and speaking with Ms. Opal to set up the appointment went without a hitch as she was so very courteous and took the time to answer my questions and was very detailed in the information that she needed as well as the work that would be performed. She even sent a follow up email to let me know that she received my signed authorization form that I emailed back to her....I didn't even have to call and ask....WOW. The pleasant experience didn't stop there, Mr. Trace called me once he arrived to the property and then called me back to let me know the results of the inspection. Because I was out of town taking care of my mother, Mr. Trace could have told me anything, but yet he was honest to confirm that the tank was in very good condition and didn't need any service. Thank you to both Ms. Opal and Mr. Trace for your awesome customer service, your attention to detail, and keeping the customer top of mind!! Awesome!
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Called Delta Plumbing for pumping of my septic tank and spoke with Opal, she was very nice and helpful and made sure to call me back and get my service scheduled in a timely manner. The technicians came the next morning and were awesome, they gave us a firm price and were very nice. I will definitely refer Delta plumbing to my friends and family.
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Considering the circumstances, a leechfield replacement, all services were done promply and professionally. The office staff was friendly helpful informative. Travis, Derek, and Mike did outstanding work and took the time to explain everything. Jason and Jacob walked me through the entire process and dropped by to ensure everything was going according to plan. We have used Delta in the past and will continue to do so in the future. While not cheap, their prices were competitive and reasonable for the work done.
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I have no problem with Opal. She was fine on the phone. I am very disappointed that when I referred a neighbor, he was able to pay minimum service and give the tech $100 bucks to service his septic tank that hadn’t been treated or pumped in 15 years. It was in a similar condition to mine which Delta charged me $750. I won’t use them again and suggest you not use them either.
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