By far the best part of this experience was that none of the guys felt the need to mansplain everything to me. And I asked a lot of questions. My experience with Delta Plumbing was great. I called them because I had a soggy yard after more than a week of sunshine to dry out the ground and a rotten egg smell. My overflowing, backed up septic tank was pumped and repaired. My initial call was responded to promptly and I was honestly not expecting same day service as I had discovered my problem later in the afternoon. The guys, Zach, Mike, and another whose name I didn't get (sorry), worked efficiently to sort out all the problems my system had and made sure the above ground area was cleaned up and raked out before leaving. I'll be calling them again in three years to have my tank pumped so I won't need them for any major work down the road. =) -------------------------------------------------- More in depth review, because even in written form I talk too much: Before anyone even came out I was already impressed with how quickly the company responded to my call and had someone contact me. Ms. Opal called and left me a voicemail when I didn't answer the first time but called me back again to make sure I knew someone would be showing up at my house. I am a female, stay-at-home mom, and I attempt to be a DIYer so this generally means I'm the one who schedules repairs and am the person available at home when people come out to do work that I'm not really willing to attempt DIYing (septic pumping & repairs, major electrical work, HVAC replacement). As a first-time homeowner, I ask a lot of questions. When I have work done I want to know exactly what is happening so hopefully I can keep from needing expensive repair work done in the future or figure out the best way to maintain my home. (I also google everything so I have a lot of "knowledge" but not really any actual practical experience.) The guys who came out to do the work never once implied that I was incapable of understanding the work they were doing or that they needed to talk to my husband instead of me before continuing to work. In the past, an HVAC technician (from a different company) told me to have my husband call him and he would explain it to my husband instead of telling me all the work that needed to be done. And this was after I had told him that my husband won't be involved because he was traveling for work and wasn't available.
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I've had the opportunity to do business with Delta Plumbing on several occasions. Scott has always been extremely professional when completing services at our home. He communicates with us where we understand what is going on and walks us through the proposed resolve.This time was no exception. Scott responded to the same day call and quickly determined our need with the kitchen plumbing. Thanks Delta Plumbing for having such an employee on your staff to serve your customers with excellence
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