Jon found the problem right away and was able to correct it. He was great explain things to me and just a really nice guy. I really appreciated everything he did and would request that Jon come out to service my heating and air-conditioning unit again when it needs it. Thanks for employing confident professional like Jon.
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Jon found the problem right away and was able to correct it. He was great explain things to me and just a really nice guy. I really appreciated everything he did and would request that Jon come out to service my heating and air-conditioning unit again when it needs it. Thanks for employing confident professional like Jon.
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It is very difficult to find a business that is perfect every time so I admire those firms that recognize a problem and set about to make things right. We had work done on our heating system and a few problems developed. In the end all was corrected and the service techs were gentleman. I learned long ago there is a reason why erasers are put on the end of pencils. Thanks again Custom Aire.
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It is very difficult to find a business that is perfect every time so I admire those firms that recognize a problem and set about to make things right. We had work done on our heating system and a few problems developed. In the end all was corrected and the service techs were gentleman. I learned long ago there is a reason why erasers are put on the end of pencils. Thanks again Custom Aire.
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Custom Aire provided excellent service to me when my heater stopped working on Thanksgiving Day. Jon Keppol came out and quickly evaluated my heat pump to determine the malfunction. He was able to get my system running temporarily, ordered the part, and scheduled a return visit. The office worked with me for scheduling to arrange a rush on the part and for my father to be there during the appointment. I am so thankful for Custom Aire and will recommend them to my friends and family!
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One thing I can always count on with Custom CustomAire is when something doesn't work out is how well the situation handled from there. In my case a problem was dealt with until the matter was resolved and everything worked perfectly. I have been a customer for many years and have never been disappointed.
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My Mom has used Custom Aire for over 30 years. She was always very pleased with their service and commitment to their customers. She recently passed away and we had to contact Scott to see what kind of service plan she had so we could winterize her air conditioner. As usual, Scott went out of his way to help us navigate at this very sad time in our lives. I was not at the house when the service man came to take care of it and I am not sure who it was, however, my sister said he was wonderful and explained everything to her in detail. I would recommend this company to anyone who wants the old fashioned idea of customer service. These people are the best in the business. We are forever grateful. Mary Becker and Sally unger
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I have a mixed review for Custom Aire. My first grade is ZERO stars!!! I made an appointment at the end of October for Monday 11/12 for between 10:30 -11:30 . I ran errands early to insure that I would be home by the appt. At 12:00 they still hadn't arrived so I called. Their customer service agent said the technician was completing up a job and that I was the next stop. At 1:30 I get a call from their service dept saying that they needed to cancel the appt. Needless to say I furious since I had wasted a whole day for this service appt. They rescheduled for that Thursday and completed the service work. The technician did a fine job and I would give him 4 stars. He arrived promptly, informed me what he was doing and completed the work. In summary, I was disappointed in the way Custom Aire handled the appt issue and believe they weren't being truthful to me when they had to cancel the appt. I believe they could have been handled it better so I didn't have to waste a whole day.
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