I can't say enough about James. He got to my house long after he probably should have been home for the night. He stayed until I had air. He was so knowledgeable about what was going on with my unit. If anybody needs a reliable and dependable person ask for James. I certainly will should I need his service again.
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Here are the facts; I let you judge how bad this company is. We have a service plan with this company for which we pay $280 a year. Our air condition system stopped working and when we requested a visit of a technician we were told it would cost $95. When the technician arrived he found the origin of the problem was in a loose wire, which he fixed and charged us $178. When we demanded an explanation for the HUGE difference between what we were charged and the $95 initial quote we were told the $95 was just for the visit (no comments). When we demanded an itemized bill for the services provided we would receive on the next day (which was three days ago). Definitely not a thrust wordy company.
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I've now used CustomAire at my home, recommended them to a neighbor and for installing two new systems at new properties I developed. They are excellent. My home was difficult as it was built in 1814 and rebuilt in 1960, but with inadequate ducting and a single unit in the basement. CustomAire replaced my heater and AC with a state of the art Carrier Infinty unit with 4 zones and we can not be happier with the system or their service. They are true professionals.
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Custom Aire was recommended to me & I’m glad I took the advice! Custom Aire’s Customer Service representatives Katey & Shonda were very cordial, professional and genuinely wanted to help with my AC service concerns & maintenance package questions. Technicians Jeff & Kevin came on time & provided excellent work! They were both professional, quick, neat & clean in their work and wanted to address all my concerns! I highly recommend using Custom Aire for any AC needs!
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James C. Worked with Zeek to install a new HVAC system. This partnership was outstanding. James was friendly, clean, calm, and knowledgeable. James clearly explained the thermostat, and it’s interface with WiFi. He reviewed many aspects of the system including the warranty. James was informative and not a Salesman trying to get us to purchase additional products. We felt he was very trustworthy. James ran the system for an hour before leaving to make sure everything was functioning smoothly. James reassured us that Custom Aire would stand behind us and be available if there were additional questions. James was diligent and never made us feel that any of our questions were irrelevant. We highly recommend Custom Aire and specifically James for any HVAC needs or maintenance.
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Zeek recently installed an entire new system for a family member. I was at the house representing the family. From the moment Zeek arrived I knew he was the right person for the job. He was punctual, clean, friendly and knowledgeable. Zeek observed the home layout determining how best to remove the old heater and ac. He reviewed and explained everything that would be installed. He then layed tarps to protect the floors prior to initiating installation. For two days he and his coworker, Jim, worked diligently to get the system up and running. After installation Zeek reviewed the system including the humidifier, valve, pad, as well as the heater and filter. With a young child in the house, we appreciated all their hard work getting the new system installed in a timely, efficient and clean manner.
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