Both Tyler & Ian provided thorough and professional service. They answered any questions I had completely and clearly. Tyler & another technician cleaned the ducts in my home. Ian did work on the central air compressor and related parts - he spent a good bit of time doing the work & ensuring all was in tip top shape when he finished. I appreciated that all three techs put on booties upon entering the house and didn’t track in any outside dirt on my floors. They were also careful to cover the floor areas where they were working and cleaned up when done. I do recommend Custom Aire for their good work.
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You're Kidding me Right ? My 85 yr old mother-in-law is on oxygen and called because her A/C stopped. Your service guy installed a new capacitor within 10 minutes of arrival. She did agree to the $180.00 service fee …. to charge $404.80 (less$50 discount) for a 25.2MFD Capacitor that cost $12.00 is inexcusable. I called your office 8 times to ask you to reconsider and spoke the person who could make the adjustment, NO return call - No reduced Price. You should be ashamed of yourself and the pathetic customer service your manager. Shame on you Custom Aire and Carl for allowing this to happen.
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Ian made a service call for my maintenance contract on my heat pump. After reviewing the system, he made 2 recommendations: to replace a circuit component on my outside unit and to install a T port on my inside unit so that he could flush out the line for condensation since the original port was frozen shut. Ian explained everything very clearly and was both professional and courteous throughout the work. I've been a Custom Aire customer for over 10 years and will continue to be one. I would recommend Custom Aire to anyone looking for excellent heating and cooling service.
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I was out of town when my business air conditioner went down. I called custom aire on a reccomendation and also was referred to ask for James Crossley. I was fit into his extremely busy schedule due to it was a heat wave. He even came after hours and fixed it at no extra charge. The following day there was still an issue and he was out immediately. I can't say enough good things about James and Custom Aire.
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i have used custom aire a fee times now and everytime I have not been disappointed. They always give you options . Privces are reasonable. There is no pressure to buy the warrenty service either. And this time our technician Ian called to make sure everything was ok after he saw rhat a tree limb fell taking out an electrical line. Will highly recommend
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called in the morning and they came in the afternoon. very professional and efficient. Ian W was so nice and explained the problem . Felt really. bad for him since our unit was in a very tight hot hot space. Love the service . After Ian ledt a horrible storm swept through making a large tree limb fall on our property and taking out electrical lines. Ian was riding by and called to make sure we were ok. that is going above and beyond. i have told all my family and friends and will recommend custom aire to everyone
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I called Custom Aire about 9 AM on the hottest Saturday so far this year because the fan in my outside heat pump was not rotating and I had no air conditioning. By 11 AM John K was at my home and determined that the condenser was not functioning, he replaced it, and topped off the refrigerant level. I'm very thankful John came out on a weekend. Both John and the lady I spoke to in the office were helpful, efficient, and a pleasure to work with.
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I recently called Custom Aire to request service for my Air Conditioner and I was assisted with this request by Jessica. I want to say that she could not have been more courteous, efficient, and helpful to me. She answered all my questions very kindly and made sure that I had all the information required concerning this service. I truly appreciate Custom Aire having an employee with such great customer service skills. Thank you very much.
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