I have been using Custom Aire for several years , with a service agreement on a system that they did not install. All of the techs have been professional , helpful and informaative.The last Tech who was out Joseph W. had to tell me that his recommendation was for a new unit. My Outdoor unit had no coolant, and that what it would cost to fill, check for leeks, repair and refill would be costly, and there wouldn't be any guarantee that that couldn't be more leeks. The older coolant is getting more expensive, and is not a covered by the service agreement. Again he was professional, personable and informative. Dan M. from sales was out as soon as he could be, went over our options, gave me a quote, set a date and was even able to have the service agreement I wouldn't need for the failed system credited. Over two days Tom M. and Tony W. the installation team removed my old system, a humidifier I would no longer be using and installed the new system. Tom answering all of my questions, most due to bad experiences with another company, and making sure I was familiar with all of the new equipment..Tony not only put up with but liked my over protective Wheaten terrier, and laughed the entire time he put the thermostat in while entertaining my dog. . The house was spotless each day when they left, and the new equipment is immaculate and running Great, could not have been finished at a better time, that day and the next were humid with the temps climbing, the look of Pure Joy on My Wife's face when she came home to a cool house made my day. Yes it was a long post, but they EARNED every word. You will get a professional job, fair price and quality products and customer service with Custom Aire.
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I have been using Custom Aire for several years , with a service agreement on a system that they did not install. All of the techs have been professional , helpful and informaative.The last Tech who was out Joseph W. had to tell me that his recommendation was for a new unit. My Outdoor unit had no coolant, and that what it would cost to fill, check for leeks, repair and refill would be costly, and there wouldn't be any guarantee that that couldn't be more leeks. The older coolant is getting more expensive, and is not a covered by the service agreement. Again he was professional, personable and informative. Dan M. from sales was out as soon as he could be, went over our options, gave me a quote, set a date and was even able to have the service agreement I wouldn't need for the failed system credited. Over two days Tom M. and Tony W. the installation team removed my old system, a humidifier I would no longer be using and installed the new system. Tom answering all of my questions, most due to bad experiences with another company, and making sure I was familiar with all of the new equipment..Tony not only put up with but liked my over protective Wheaten terrier, and laughed the entire time he put the thermostat in while entertaining my dog. . The house was spotless each day when they left, and the new equipment is immaculate and running Great, could not have been finished at a better time, that day and the next were humid with the temps climbing, the look of Pure Joy on My Wife's face when she came home to a cool house made my day. Yes it was a long post, but they EARNED every word. You will get a professional job, fair price and quality products and customer service with Custom Aire.
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I have been using Custom Aire for several years , with a service agreement on a system that they did not install. All of the techs have been professional , helpful and informaative.The last Tech who was out Joseph W. had to tell me that his recommendation was for a new unit. My Outdoor unit had no coolant, and that what it would cost to fill, check for leeks, repair and refill would be costly, and there wouldn't be any guarantee that that couldn't be more leeks. The older coolant is getting more expensive, and is not a covered by the service agreement. Again he was professional, personable and informative. Dan M. from sales was out as soon as he could be, went over our options, gave me a quote, set a date and was even able to have the service agreement I wouldn't need for the failed system credited. Over two days Tom M. and Tony W. the installation team removed my old system, a humidifier I would no longer be using and installed the new system. Tom answering all of my questions, most due to bad experiences with another company, and making sure I was familiar with all of the new equipment..Tony not only put up with but liked my over protective Wheaten terrier, and laughed the entire time he put the thermostat in while entertaining my dog. . The house was spotless each day when they left, and the new equipment is immaculate and running Great, could not have been finished at a better time, that day and the next were humid with the temps climbing, the look of Pure Joy on My Wife's face when she came home to a cool house made my day. Yes it was a long post, but they EARNED every word. You will get a professional job, fair price and quality products and customer service with Custom Aire.
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We chose Customaire for our HVAC replacement based on price and the fact that their trucks are always seen in our neighborhood (seemed like a good sign). The work was done on-time and professionally, the installers were friendly and were careful not to make a mess. They also made sure to explain all the ins and out of our new system.
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After shopping around for a company to replace our 20-year old HVAC system we went with Custom Aire based on price and the frequency with which we see their trucks in our Philly neighborhood. Our installation was done on time and with no hassles. Installer Joe and his helpers were polite, efficient and took care to keep our house as clean as possible during the job. Joe was especially helpful in explaining things we'd need to know about our new system.
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