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(636) 937-2927
By TOM N. on 06/25/19
Great service and knowledge provided

By DENNIS/MAGGIE W. on 06/25/19
As always professional and freindly service.

By VICTOR H. on 06/24/19
Great customer service, timely appts, on time and friendly!

By DALE/BETTY ST G. on 06/22/19
We had Crystal install a new unit to replace the old and not so efficient one which had served it's purpose. Those who made the exchange did a very good job and did it quickly and as advertised. Since that time we have had it serviced annually by their technicians....
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We had Crystal install a new unit to replace the old and not so efficient one which had served it's purpose. Those who made the exchange did a very good job and did it quickly and as advertised. Since that time we have had it serviced annually by their technicians. Each person who did the work was on time efficient and very professional. The last worker was Cary and he too did the job he was asked to do. In addition he went the extra mile to address an ongoing problem we had with the unit leaking. Those before him had also worked on the problem which was fine for a while but then reacurred. Cary took some extra steps which had not been previously done and thus far there is no problem. We were impressed that he went above and beyond to address and hopefully remediate the problem. In general everyone with whom we have worked from Crystal has been very fair in all of their dealings with us. I especially like that they have taken the time to explain what they are doing , the purpose for doing it and what we can reasonably expect from our unit and their service. It is obvious that we are highly pleased with their service and feel they are very reasonable and professional in all they do.
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By Frances K. on 06/18/19
Cary was prompt, friendly and did a great job.

By terry W. on 06/16/19
Cary J. typed 3 reviews and they would NOT take. This happened last year also. Cary is an excellent Tech and I enjoy when he comes out, knows his stuff and does a good job. always asks if any problems, or questions. See ya in 6 months Cary. Thank you.

By Darrell H. on 06/14/19
The employee, Will Lewis, services out heating and cooling system and did a wonderful job. Very nice young man that did a professional job. I would recommend having Will working on your system completely.

By Helen S. on 06/13/19
I have been using Crystal Heating & Cooling for over 30 years. I have never had a bad field agent in all that time. Great service. Friendly, informative service guys. Will L. is no exception. Informed my the batteries in the thermostat were getting low, explai...
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I have been using Crystal Heating & Cooling for over 30 years. I have never had a bad field agent in all that time. Great service. Friendly, informative service guys. Will L. is no exception. Informed my the batteries in the thermostat were getting low, explained what needed extra cleaning and did the work quietly and efficiently. Great guy.
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By Betty S. on 06/11/19
Crystal is a company you can count on to do the job right. Cary did maintenance last and was great. Thanks so much!

By wanda O. on 06/09/19
4 Stars. I was well informed on the problems with my air conditioner and the repairs Mr. Hann made. A good man to represent your company and the products you sell. Keep up the good work Darren, I appreciate all you've done.

By Sara M. on 06/06/19
Great service! I have had this company service my AC units and furnaces for 17 years. Highly recommend them. Prompt service, reasonably priced and knowledgeable people.

By Jessica H. on 06/05/19
Darren was excellent! He was very professional and so nice. I felt that he went above and beyond. I did sign up for the service agreement and will request Darren for calls. Thank you so much for helping my family out with our ac issues.

By Michael L. on 05/26/19
Crystal Heating and Cooling are the best. They tell you what needs to be fixed now and what will need to be fixed in the future. This company doesn’t try and gouge the consumer with unnecessary fixes just to get in to your wallet like some of these other companie...
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Crystal Heating and Cooling are the best. They tell you what needs to be fixed now and what will need to be fixed in the future. This company doesn’t try and gouge the consumer with unnecessary fixes just to get in to your wallet like some of these other companies. Truly professionals. Highly recommended.
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By Maria M. on 05/25/19
Great service and extremely helpful. Highly recommend.

By Jerry s. on 05/25/19
Best service always

By Brittany M. on 05/25/19
They did a great job fixed the issue fast and AC is uo and going again thank you

By Teri R. on 05/21/19
Crystal Heating and Cooling has always been professional, helpful, and dependable. Will, the young man who came out today to do a routine checkup was thorough, friendly and outgoing. I highly recommend this company.

By cynthia f. on 05/20/19
Here is a 5 star rating for Cary J. at Crystal Heating and Cooling for his service work on Friday, May 17, 2019. Cynthia Fox

By David R. on 05/17/19
Joe arrived on time. He was very professional and courteous. He took before and after pictures. Our house is 90 years old and the a/c heating unit is well over 50 years old. When I looked at the before pictures, I was shocked to see 3” of dirt and filth in one o...
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Joe arrived on time. He was very professional and courteous. He took before and after pictures. Our house is 90 years old and the a/c heating unit is well over 50 years old. When I looked at the before pictures, I was shocked to see 3” of dirt and filth in one of the return air vents. But the after picture show a nicely cleaned return vent. Joe found a dead snake that was in the vent for decades. Hey look, they do a complete clean, vents, fan, etc. We have dampers in our vent pipes and he adjusted them for maximum air flow. For the work they perform, it’s money well spent
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By Denise G. on 05/14/19
Prompt service -- courteous technicians. Used them for 10 years, good company to do business with, they know their products.
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CALL TO SCHEDULE
(636) 937-2927

Select any employee to see all their reviews.

Darren H
Rating:
414 total reviews!
Cary J
Rating:
276 total reviews!
Gayle E
Customer Service Rep.
Rating:
(160 total reviews)
Heather S
Customer Service Rep.
Rating:
(68 total reviews)
Ronnie S
Rating:
(85 total reviews)
Andy P
Rating:
(75 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Crystal Heating and Cooling has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at Crystal Heating and Cooling. Our BBB Membership A+ rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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CALL TO SCHEDULE
(636) 937-2927
Gayle E has a 5-Star average rating and a total of 160 total reviews
160 total reviews
By TOM N. on 06/25/19
Great service and knowledge provided

By DENNIS/MAGGIE W. on 06/25/19
As always professional and freindly service.

By VICTOR H. on 06/24/19
Great customer service, timely appts, on time and friendly!

By DALE/BETTY ST G. on 06/22/19
We had Crystal install a new unit to replace the old and not so efficient one which had served it's purpose. Those who made the exchange did a very good job and did it quickly and as advertised. Since that time we have had it serviced annually by their technicians....
(View More)
We had Crystal install a new unit to replace the old and not so efficient one which had served it's purpose. Those who made the exchange did a very good job and did it quickly and as advertised. Since that time we have had it serviced annually by their technicians. Each person who did the work was on time efficient and very professional. The last worker was Cary and he too did the job he was asked to do. In addition he went the extra mile to address an ongoing problem we had with the unit leaking. Those before him had also worked on the problem which was fine for a while but then reacurred. Cary took some extra steps which had not been previously done and thus far there is no problem. We were impressed that he went above and beyond to address and hopefully remediate the problem. In general everyone with whom we have worked from Crystal has been very fair in all of their dealings with us. I especially like that they have taken the time to explain what they are doing , the purpose for doing it and what we can reasonably expect from our unit and their service. It is obvious that we are highly pleased with their service and feel they are very reasonable and professional in all they do.
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By MIKE B. on 05/14/19
Great job on time .

By JIM/JANE H. on 05/08/19
Easy to schedule; arrived before scheduled. The team was courteous and pleasant to deal with.

By STEVE/MICHELE M. on 04/16/19
I person was every knowledgeable about the unit and new a lot about the thermostat and showed my husband to use it a whole lot better. Because when it was put in and person that installed it new nothing about the WIFI thermostat.

By PAM K. on 04/12/19
When scheduling an appointment, the staff is always very accommodating to my schedule. I appreciate the consistency of having the same technician for each semi-annual inspection.

By BARBARA J. on 04/03/19
Gary is the best!

By STEVEN S. on 04/03/19
Crystal Heating has done my bi-annual furnace/heatpump check for years now. The are fast, tell me what's going on and always courteous. I highly recommend their service.

By JOHN C. on 04/03/19
The office staff has always been friendly and courteous whenever I call to make an appointment, or to get information. The service technician, Will, arrived as scheduled. He called me approximately 20 minutes before he arrived. He was very friendly and courteous, b...
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The office staff has always been friendly and courteous whenever I call to make an appointment, or to get information. The service technician, Will, arrived as scheduled. He called me approximately 20 minutes before he arrived. He was very friendly and courteous, but did not feel the need to maintain an ongoing dialog while he did his job. (I appreciated this). He did an efficient and thorough job, and explained several out of the ordinary actions he took. I was impressed.
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By KIRK/CANDILEE J. on 04/01/19
Topnotch company! Always there when needed!

By RICH/LISA M. on 02/27/19
Can't get to google from work, will try from home tonight

By EDWARD C. on 02/26/19
Great service from professionals. Awesome job!

By TOM C. on 02/17/19
Been using Crystal since we moved to TDL in 2012. Every time they come out for the seasonal checks, the technician is always friendly, courteous, and does a thorough job. They also are quick to answer questions and also offer suggestions about heating and cooling. ...
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Been using Crystal since we moved to TDL in 2012. Every time they come out for the seasonal checks, the technician is always friendly, courteous, and does a thorough job. They also are quick to answer questions and also offer suggestions about heating and cooling. My wife and I love the fact that we signed up for seasonal inspections and the office always calls us to remind us to set up an appointment - it one less thing that wife and I have to concern ourselves about! We know that our heating and cooling systems are being carefully checked and monitored and it one less concern for house ownership.
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By ARLON N. on 12/08/18
Crystal Heating and Cooling has serviced our heating and cooling units for over 30 years with prompt and professional service. Our last service technician Will, gave us outstanding service and was very friendly and explained exactly what needed to be done during hi...
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Crystal Heating and Cooling has serviced our heating and cooling units for over 30 years with prompt and professional service. Our last service technician Will, gave us outstanding service and was very friendly and explained exactly what needed to be done during his maintenance check. We appreciate their prompt and professional service through the years!
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By JERRY M. on 12/06/18
Great service and teamwork allow us to enjoy our heating, cooling and electric generator!

By STEVEN S. on 12/06/18
I have my heating and Cooling system checked out by Crystal Heating & Cooling twice a year for the past five years. The last couple of checks were done by Cary J. He is very knowledgeable, communicates what he is doing and what he has found, very friendly and does ...
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I have my heating and Cooling system checked out by Crystal Heating & Cooling twice a year for the past five years. The last couple of checks were done by Cary J. He is very knowledgeable, communicates what he is doing and what he has found, very friendly and does his job quickly. I an very pleased with the service they are providing me,
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By Renee H. on 12/06/18
Great customer service. Showed up on time and very courteous!!!

By RUDY J. on 11/23/18
Mark was friendly,and did a very nice job.
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