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By TOM C. on 02/17/19
Been using Crystal since we moved to TDL in 2012. Every time they come out for the seasonal checks, the technician is always friendly, courteous, and does a thorough job. They also are quick to answer questions and also offer suggestions about heating and cooling. ...
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Been using Crystal since we moved to TDL in 2012. Every time they come out for the seasonal checks, the technician is always friendly, courteous, and does a thorough job. They also are quick to answer questions and also offer suggestions about heating and cooling. My wife and I love the fact that we signed up for seasonal inspections and the office always calls us to remind us to set up an appointment - it one less thing that wife and I have to concern ourselves about! We know that our heating and cooling systems are being carefully checked and monitored and it one less concern for house ownership.
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By Michael S. on 02/17/19
Darren H from Crystal Heating and Cooling performed a service call at our home on a COLD Sunday night. He was Great and very polite. Had us uo and running in a short time. Thank You!!

By Marna W. on 02/15/19
Cary J diagnosed the furnace problem quickly, ordered the needed part and explained everything so it was easy to understand. I appreciate the good service.

By Martha B. on 02/13/19
Will Lewis did a great job evaluating and explaining our humidifier issue! He was very professional. Thank you so much Will!

By Connie K. on 02/12/19
Darren always does a great job for me!

By Ron M. on 02/07/19
They are fast and get back to you quick.

By Ron M. on 02/07/19
They are fast and get back to you quick.

By John A. on 01/26/19
As always , first class service by Cary J. ! Fast, courteous and always willing to explain the system to us.

By Kurt S. on 01/25/19
Darren was on time, polite, knowledgeable and answered all my questions, even those not related to the repair call.

By David B. on 01/25/19
I have done business with Crystal H & C for a number of years, twice a year for general/seasonal maintenance. The service techs have been honest, courteous and cleaned up when the job was complete. Arrival has been within the estimate time frame, even earlier if a ...
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I have done business with Crystal H & C for a number of years, twice a year for general/seasonal maintenance. The service techs have been honest, courteous and cleaned up when the job was complete. Arrival has been within the estimate time frame, even earlier if a technician was available; always preceded by a call when they are in route.
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By Lisa S. on 01/25/19
We had an issue with our furnace, called and they came out right away. Will L was the service technician. He was very friendly, professional and took the time to make sure we understood the issue. We had heat again within minutes.

By Richard V. on 01/25/19
Darren did a great job.

By Rick M. on 01/24/19
Had our furnace quit on one of the coldest days of the winter. Trent was here within a few hours and got us up and running, even fixing issues from other providers. Very pleased with the service and the professionalism displayed.

By wanda on 01/23/19
It's always been, no one is perfect & would need to improve in some way. Carly is the exception. Well informed on Heating & cooling, he knows how to improve both with added Knowledge on how to me save money. The best of both worlds. A true salesman of self & a ...
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It's always been, no one is perfect & would need to improve in some way. Carly is the exception. Well informed on Heating & cooling, he knows how to improve both with added Knowledge on how to me save money. The best of both worlds. A true salesman of self & a great asset to your company.
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By Larry C. on 01/21/19
I give 5 stars for the service by CaryJ.

By AL/DEBBIE R. on 01/19/19
We have been customers of Crystal Heating and Cooling for many years. We purchased a new HVAC system from them and they have been great about keeping it tuned up and inspected each season. The guys that come out have been great. I'm fairly certain we've met them al...
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We have been customers of Crystal Heating and Cooling for many years. We purchased a new HVAC system from them and they have been great about keeping it tuned up and inspected each season. The guys that come out have been great. I'm fairly certain we've met them all! We've had some hiccups in the system, but the guys are right on it when we call and always remain professional. We are extremely pleased with the guys who come out, the girls in the office and Mike, the patient man who has been so good to us. I highly recommend Crystal Heating and Cooling for their HVAC systems and most of all for the people who make such a difference. Thank you!
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By terry W. on 01/19/19
Great job Cary

By Joyce P. on 01/17/19
Will was excellent. Very professional!

By Kevin H. on 01/16/19
**** did a very good job and was very personable. And helped us with information me asked about.

By DAVID D. on 01/14/19
Service was Professional,Job well done.
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CALL TO SCHEDULE
(636) 937-2927

Select any employee to see all their reviews.

Darren H
Rating:
388 total reviews!
Cary J
Rating:
248 total reviews!
Gayle E
Customer Service Rep.
Rating:
(146 total reviews)
Heather S
Customer Service Rep.
Rating:
(68 total reviews)
Andy P
Rating:
(75 total reviews)
Ronnie S
Rating:
(73 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Crystal Heating and Cooling has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at Crystal Heating and Cooling. Our BBB Membership A+ rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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Chris S has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
22 total reviews
By Dina V. on 07/14/18
***** *** ******* did a great job.

By Dave L. on 07/12/18
Just got a New Carrier Furnace and Air-conditioner installed by Chris S. at Crystal Heating and Cooling... this is my second home where I used Crystal Heating and Cooling and wouldn't go anywhere else. Chris was a great installer and kept me updated throughout the...
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Just got a New Carrier Furnace and Air-conditioner installed by Chris S. at Crystal Heating and Cooling... this is my second home where I used Crystal Heating and Cooling and wouldn't go anywhere else. Chris was a great installer and kept me updated throughout the entire process as were the other guys on this job. All I can say is that Crystal Heating and Cooling is the ONLY company you should consider due to their great Quality and competitive pricing... you won't regret it!
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By Mary Deborah (Debbie) L. on 06/27/18
Chris S of Crystal heating and cooling arrived promptly at 7:30 am as we were told and was professional, knowledgeable and friendly. He and his partner were efficient and friendly and tolerated the audience of my self ( off and on) and continuously (by my husband L...
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Chris S of Crystal heating and cooling arrived promptly at 7:30 am as we were told and was professional, knowledgeable and friendly. He and his partner were efficient and friendly and tolerated the audience of my self ( off and on) and continuously (by my husband LOL) they removed our old ac and furnace system and replace it with a 96% efficient 2 stage furnace and variable stage 19 SEER outside AC, tested it , enrolled us in the Ameren rebate program, cleaned up and removed all of the old unit and were gone by 4pm. The whole thing was done in 1day! They instructed thouroughly on all the equipment and we could not be more satisfied!
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By Wayne S. on 05/10/18
Very Polite and respectful. Knowledgeable and neat work.

By Diane E. on 04/21/18
Our furnace unit went out and we called Crystal Heating and cooling and were scheduled the very next morning.(fast) Chris S. arrived right on time. He removed the old unit and replaced our new unit and he done a fantastic job!! Chris S was courteous, friendly, plea...
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Our furnace unit went out and we called Crystal Heating and cooling and were scheduled the very next morning.(fast) Chris S. arrived right on time. He removed the old unit and replaced our new unit and he done a fantastic job!! Chris S was courteous, friendly, pleasant, and very informant as to how our system operated. He was non-stop in working hard to make sure our system was installed properly and it was a beautiful job well done!! Chris cleaned up the area, when he was through in which I was very impressed!! Another gentleman arrived and hooked up the outside unit ( Mr. Hicks) and he also had done an excellent job on wiring and installing. He had a great personality also as Chris, courteous and friendly and these men worked hard to assure our unit was installed properly!! My husband and I enjoyed our new system last night with ease and no worries!! Thanks to these two gentlemen and Crystal Heating and cooling for a service well done. We would recommend this company to everyone. Thank you so much!! The Elys
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By Roger and Dana B. on 03/29/18
ARRIVED ON TIME, VERY SMOOTH, PROFESSIONAL INSTALLATION ON COMPLETE HVAC SYSTEM. COULDN'T BE HAPPIER WITH SALES, COMMUNICATION, PROFESSIONALISM, WORKMANSHIP, AND THE PRODUCT SELECTION. FIVE STARS

By Nelson B. on 03/23/18
***** installed a new heat pump system at our home recently, and I couldn't be more pleased with the finished product. He and his crew arrived right on time, finished the job in 1 day, were very knowledgeable, explained the system's operation to me, and left the sp...
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***** installed a new heat pump system at our home recently, and I couldn't be more pleased with the finished product. He and his crew arrived right on time, finished the job in 1 day, were very knowledgeable, explained the system's operation to me, and left the space **** 'n span. I would definitely recommend Crystal Heating and Cooling to anyone looking for HVAC equipment, either replacement or repair.
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By john m. on 03/20/18
chris was very friendly and explained the things we needed to know. he also took his time ansering our questions.

By Diana W. on 02/20/18
My experience with Crystal Heating and Cooling was very positive from the initial repairman to the salesperson who sold me the new heat/air system to the two installers ***** ** *** ****. Thanks for such a professional experience.

By Jessica w. on 02/04/18
Wonderful company, highly impressed with the installers and the work they did. Thank you guys!

By chris d. on 01/29/18
Great job Chris! Not my first time with Crystal. Happy each time.

By chris d. on 01/18/18
Great job, great price. Thanks Chris S for the service.

By roger h. on 01/09/18
Provided a great service. Chris is a very nice and friendly person. He replaced the entire furnace in our home in a very short amount of time. Thank you for the great service that you provided to me and my family. I would highly recommend to anyone who is need of a...
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Provided a great service. Chris is a very nice and friendly person. He replaced the entire furnace in our home in a very short amount of time. Thank you for the great service that you provided to me and my family. I would highly recommend to anyone who is need of a heating and cooling problem.
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By Louis V. on 01/05/18
Chris was very professional and completed the job in a timely manor. the furnace works good and I am very satisfied.

By Stephen G. on 11/20/17
Chris was very professional and cleaned up after he finished. Good job.

By Dennis B. on 10/27/17
Had a conversion from electric to Propane. Called other companies but they did not do this type of work. Crystal Heating and Cooling, did not hesitate! Got a prompt response, timely installation with quality work. No short cuts and Chris was very accurate with his ...
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Had a conversion from electric to Propane. Called other companies but they did not do this type of work. Crystal Heating and Cooling, did not hesitate! Got a prompt response, timely installation with quality work. No short cuts and Chris was very accurate with his and his partners work. And clean up was above and beyond; meaning they cleaned more than they needed to do the job.
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By matt s. on 10/16/17
Last week I had all my duct work and A coil replaced. Chris and Will did an amazing job dealing with my small crawl space. Seamed like nothing in my house was square to work with but they overcame and did a great install. We have used Crystal Heating and cooling fo...
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Last week I had all my duct work and A coil replaced. Chris and Will did an amazing job dealing with my small crawl space. Seamed like nothing in my house was square to work with but they overcame and did a great install. We have used Crystal Heating and cooling for several years and always get prompt courteous service.
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By Regina V. on 08/26/17
Both Chris and Will were friendly, efficient and informative with everything we needed to know. They cleaned up after their work and left the area neat and tidy. They also stayed and made sure that everything was working properly before they left. I was extremel...
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Both Chris and Will were friendly, efficient and informative with everything we needed to know. They cleaned up after their work and left the area neat and tidy. They also stayed and made sure that everything was working properly before they left. I was extremely happy with everything and would recommend Crystal Heating and Cooling to everyone.
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By David C. on 07/04/17

By Nyki L. on 06/27/17
Service was friendly and efficient. You could tell that quality was important to them, and they wanted to ensure I was happy with their work. Excellent job!
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