CALL TO SCHEDULE
214-271-8800
By theron k. on 07/23/21
I am sending this email to complain. First of all your company seems to try to limit my reviews by isolating the technician who did the work. I was pleased by his work on my repair and do not wish to take anything away from him. My complaint is with you crawford....
(View More)
I am sending this email to complain. First of all your company seems to try to limit my reviews by isolating the technician who did the work. I was pleased by his work on my repair and do not wish to take anything away from him. My complaint is with you crawford. I called you on a sunday and was led to believe someone would be out on monday. I finally called around five pm to say no one had showed up costing me a days pay. When I called around five pm i was told that the answering service you used must have not told you. Well i do not care. If you contract work with these people you are responsible for their actions. Secondly I got the bill for your services and was told I needed to pay a diagnostic bill of 160.00. Nothing was diagnosed. I told the repair man exactly what was wrong. Apparently there is a wire leading from the outside unit to the inside unit that was too short because i had cut the wire. The technician added 20 feet to the middle of this wire. He never even looked at the outside unit. He added the 20 feet in the middle of the wire. It only took a little more than half an hour. There was no diagnosis what so ever. The wire was already connected to the inside unit as well as the outside unit. PERHAPS YOU CALL THIS CHARGE A SERVICE fee. I have no wish to deTRACT FROM the technician. He did his job. SORRY ABOUT THE ALL CAPS MY COMPUTER IS ACTING UP. It is Crawford which I had a problem with.
(View Less)

By Jim S. on 06/30/21
Very professional, almost did not know they were here and when they found 1 additional problem were quick to stop and discuss options with me, then still committed to being complete on same day despite me adding additional work to the job.

By Frank P. on 06/16/21
If I could give this company 6 stars out of 5, I would. From my initial contact with the Comfort Specialist, Kenji Pearce who sold me two new Lennox AC and heating system units, to the installers, Jesus Ortiz, the Head Installer and his assistant, Roberto Reyes, I...
(View More)
If I could give this company 6 stars out of 5, I would. From my initial contact with the Comfort Specialist, Kenji Pearce who sold me two new Lennox AC and heating system units, to the installers, Jesus Ortiz, the Head Installer and his assistant, Roberto Reyes, I received exemplary and knowledgeable service. I have previously dealt with another AC company in Southlake and I can say that this company is head and shoulders above them in customer service. A third company who I got a bid from spent little time in my home analyzing my AC needs, wanted to sell me a unit larger than I needed, and worked hard to try and convince me that I shouldn't buy the high level unit I had decided on. I became suspicious that they were trying to sell me excess inventory and then was even more disappointed when they started to slash price at the last moment to try and get my job. Kenji was honest and knowledgeable throughout the entire process. Great job all the way around and I would highly recommend Crawford to anyone looking for a superior job and a customer friendly company. I now have a new "go to" AC and heating company for my needs here in Southlake.
(View Less)

By Vann O. on 06/15/21
These people “Crawford Sevices” are ripping people off. They say the cool club is a maintenance programa when it’s nothing but a discount in the future. Great! Sell me a discount and say I’m all taking care of fir a year. I still can’t get someone out her...
(View More)
These people “Crawford Sevices” are ripping people off. They say the cool club is a maintenance programa when it’s nothing but a discount in the future. Great! Sell me a discount and say I’m all taking care of fir a year. I still can’t get someone out here in less than 2 days. Este of money and a terrible company.
(View Less)

By Gloria B. on 06/08/21
Jesus Ortiz did an awesome job on the installation of a new HVAC unit in my home. He was very professional the the job done was absolutely first rate.

By Wendy W. on 05/28/21
It was a routine maintenance tune up, Joe Gil, the technician, came by on time, was friendly and informative. Great service from Crawford and the technician!

By Warren N. on 05/07/21
After a great deal of study and discussions with HVAC vendors, I chose Crawford Services, Inc. to install a new Lennox heat pump system in my home. Kenji Pearce came out to complete the initial assessment of my needs. He was friendly and very professional. Kenji...
(View More)
After a great deal of study and discussions with HVAC vendors, I chose Crawford Services, Inc. to install a new Lennox heat pump system in my home. Kenji Pearce came out to complete the initial assessment of my needs. He was friendly and very professional. Kenji carefully measured my home and thoroughly analyzed the potential heat load and ducting. He then patiently explained to me his recommendations for a new system, while offering options which I could also consider. I don't believe I have ever encountered anyone who has been as technically knowledgeable about HVAC systems. Kenji is a great teacher, and I learned a lot about my home and about why the system he was recommending would provide the greatest amount of comfort and satisfaction. My system was installed by two amazing technicians - Jesus Ortiz and Roberto Reyes. Like Kenji, they were very friendly, considerate, and professional. It was clear that they took great pride in their workmanship. They were very organized and kept their workspace very clean and neat. When they found that the breaker in my home was insufficient for the heat strips that I needed, they installed a suitable replacement that could handle the load. Kenji spent a good deal of time with Jesus and Roberto to make sure that they had everything that they needed to complete my new system. He also explained the installation process to me and highlighted many of the extra steps that Jesus and Roberto were taking to make sure that everything was just right. It was a most impressive team effort. My new Lennox HVAC system looks great! Unlike previous installers I have had from other companies, Jesus and Roberto do high end commercial quality work. I cannot imagine a better looking installation. Since it was installed, my new Lennox system has performed exactly as Kenji had promised. It is efficient and quiet. Many times, I cannot tell that it is even running. Bottomline: If you simply want the best, get a new Lennox HVAC from Crawford Services, Inc., and be sure to ask for Kenji, Jesus, and Roberto. You'll be really glad you did! -- Warren N.
(View Less)

By Michael G. on 05/06/21
Jesus and Roberto installed a new Lennox AC They were excellent They arrived on time and were diligent and earnest in their work. They went above and beyond in my expectations I would reccomend them and Crawford services **** **********

By Mike B. on 02/22/21
One of my new favorite service providers. Tim came out and did a quick fix on a temporary repair I had done. He also chatted with me quickly about some needed repairs on our water heater and explained options and approximate pricing. The repair took less than 6 min...
(View More)
One of my new favorite service providers. Tim came out and did a quick fix on a temporary repair I had done. He also chatted with me quickly about some needed repairs on our water heater and explained options and approximate pricing. The repair took less than 6 minutes and Tim was super. Their prices seem very reasonable on the upcoming repairs and Tim was very transparent and helpful., so they have my highest recommendation.
(View Less)

By C G. on 02/16/21
Kenji Pearce arrived on time to assess my HVAC needs. He was very thorough, explaining the process to determine what I wanted and what options were available. Once I decided what system I wanted based on his recommendations, the one-visit install was scheduled pro...
(View More)
Kenji Pearce arrived on time to assess my HVAC needs. He was very thorough, explaining the process to determine what I wanted and what options were available. Once I decided what system I wanted based on his recommendations, the one-visit install was scheduled promptly and completed very professionally. I was very favorably impressed with Kenji as well as the install team of Manuel Zapata and Jose Zapata. After my initial experience with Kenji Pearce I was convinced to request him by name for help with another HVAC installation ! I was working on an extremely tight schedule and I knew Kenji was the one I wanted to help me. With his experience he was able to figure my needs, offer solutions, and commit to an install within days. I was concerned with an old failing HVAC system facing what has turned out to be one of the worst ever winter weather events for this area. The install team of Jesus Ortiz and Roberto Reyes were most professional in carefully prepping the interior areas of my home. They were very courteous and obviously extremely good in accomplishing all of the necessary tasks in such a complicated project. A special thanks to Roberto for his patience with me in setting up the new thermostat and programming my phone app !
(View Less)

By Franklin H. on 12/18/20
Manny Guitierrez, did a service call for me today and I just wanted his management team to know how extremely well He represents The Crawford Service Company! He was very efficient in his approach to resolving my plumbing issue in a very timely manner!! I’d defin...
(View More)
Manny Guitierrez, did a service call for me today and I just wanted his management team to know how extremely well He represents The Crawford Service Company! He was very efficient in his approach to resolving my plumbing issue in a very timely manner!! I’d definitely consider him an Excellent Member Of your current workforce! Please pass along to Manny how very satisfied I was with him, His positive attitude, his customer respect, his work ethic, and his desire to totally satisfy His customer!! Sincerely, Franklin Hester
(View Less)

By kim h. on 12/10/20
Joe with Crawford Services came out for an inspection on my furnace after another AC/heating co advised me that I needed a new unit. He advised me that there was really nothing wrong with my unit and that the rust (minimal) that was on the unit was from a humidifie...
(View More)
Joe with Crawford Services came out for an inspection on my furnace after another AC/heating co advised me that I needed a new unit. He advised me that there was really nothing wrong with my unit and that the rust (minimal) that was on the unit was from a humidifier the previous owner had added to the unit. He basically saved me 7600.00. I can't thank Crawford services and Joe enough. They were extremely honest and went to the trouble to show me how things operated on the furnace and what to expect on the performance of the unit. Thank you Crawford services and Joe G.-*** **
(View Less)

By Joe D. on 12/05/20
Joe G. arrived promptly and was professional and friendly the entire visit. I really appreciated his honesty and transparency. I had a heating issue whereby the vents were blowing cold air. Upon close inspection, he resolved the issue and took his time to ensure ev...
(View More)
Joe G. arrived promptly and was professional and friendly the entire visit. I really appreciated his honesty and transparency. I had a heating issue whereby the vents were blowing cold air. Upon close inspection, he resolved the issue and took his time to ensure everything was connected properly while educating me and answering all my questions in a positive demeanor. We are currently looking for a new home and will be requesting that Joe perform the inspection when that time comes. I've never had an experience with an HVAC company who did not push to "fix" items that were clearly not the issue. Joe's honesty and professionalism were greatly appreciated.
(View Less)

By Joe D. on 12/04/20
Joe G. arrived promptly and was professional and friendly the entire visit. I really appreciated his honesty and transparency. I had a heating issue whereby the vents were blowing cold air. Upon close inspection, he resolved the issue and took his time to ensure ev...
(View More)
Joe G. arrived promptly and was professional and friendly the entire visit. I really appreciated his honesty and transparency. I had a heating issue whereby the vents were blowing cold air. Upon close inspection, he resolved the issue and took his time to ensure everything was connected properly while educating me and answering all my questions in a positive demeanor. We are currently looking for a new home and will be requesting that Joe perform the inspection when that time comes. I've never had an experience with an HVAC company who did not push to "fix" items that were clearly not the issue. Joe's honesty and professionalism were greatly appreciated.
(View Less)

By Virginia C. on 11/18/20
Joe Gil came to do our fall maintenance this afternoon. He did a very good job, explaining what he was doing and what he found. I would most certainly highly recommend Joe and Crawford Services for those people looking for maintenance or a new system for A/C and heating.

By Craig T. on 11/13/20
no comment

By Jeff J. on 11/09/20
Joe Gill has been repairing and maintaining my HVAC systems for the past several years. He is always professional, and helpful to explain my repair and ongoing maintenance options. I appreciate his honesty. Because of Joe, I renewed a 3 year service agreement, a...
(View More)
Joe Gill has been repairing and maintaining my HVAC systems for the past several years. He is always professional, and helpful to explain my repair and ongoing maintenance options. I appreciate his honesty. Because of Joe, I renewed a 3 year service agreement, and will continue to use Crawford Services.
(View Less)

By Sonya A. on 11/08/20
Great job! Fast, accurate, and professional

By William W. on 11/03/20
no comment

By Joyce M. on 10/31/20
Joe G performed the fall heating check up on our system. He was very professional, friendly and took the time to answer our questions. We are very happy with Joe and Crawford Services.
No affiliation exists between ReviewBuzz and any of the review site organizations or systems listed on this page.
CALL TO SCHEDULE
214-271-8800

Select any employee to see all their reviews.

Joe G
5 Years
Rating:
204 total reviews!
Crawford Services, Inc. Team
Rating:
133 total reviews!
Jackie G
Customer Service Rep.
3 Years
Rating:
(2 total reviews)
Janie H
Customer Service Rep.
10 Years
Rating:Just Launched
Mikel W
20 Years
Rating:
(51 total reviews)
Richard M
25 Years
Rating:
(49 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Crawford Services, Inc. has been using the ReviewBuzz system and may not directly match the data found on each public review site.

1. Choose a Service Pro

RATE service by rolling over the stars:

Post Review
Why is this needed?
CALL TO SCHEDULE
214-271-8800

Customer service is always a top priority at Crawford Services, Inc.. Our BBB Membership A+ rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

See Our BBB Rating
No affiliation exists between ReviewBuzz and any of the review site organizations or systems listed on this page.
CALL TO SCHEDULE
214-271-8800
William O has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
17 total reviews
By April M. on 04/08/20
Crawford Services has the ABSOLUTE BEST customer service I have ever had!!! We had multiple issues and they were there all the way. Stood behind everything they did and made sure everything was handled and right. I would recommend Crawford Services every time!!...
(View More)
Crawford Services has the ABSOLUTE BEST customer service I have ever had!!! We had multiple issues and they were there all the way. Stood behind everything they did and made sure everything was handled and right. I would recommend Crawford Services every time!! Rod was our service technician and he is great! William assisted as well and is great! Thank you Crawford for listening and taking care of our AC issues.
(View Less)

By Dave S. on 03/07/19
I had a scheduled maintenance check on my furnace through Crawford and they did an efficient job of checking all components thoroughly. During this preventative maintenance check, they isolated one component that was still functional but beginning to fail. They adv...
(View More)
I had a scheduled maintenance check on my furnace through Crawford and they did an efficient job of checking all components thoroughly. During this preventative maintenance check, they isolated one component that was still functional but beginning to fail. They advised me of its condition and eventual consequences once the component failed and gave me the choice of replacing it now or delaying the replacement. Since the potential impact was to a larger, more expensive downstream component, I elected to do the replacement immediately. They promptly pulled a new unit from the truck and installed it in a matter of minutes and I was back in business. Both techs were friendly, knowledgeable, and helpful with their explanations of all procedures. I'd heartily recommend them to anyone, and recommend Crawford Services in general.
(View Less)

By Tom B. on 02/08/19
Sean dismissed the problem within 5 minutes! Wow! William and Shakir did a fantastic job with the repair! And Shakir thanked me for my business at the end. Very nice touch!

By Dennis R. on 01/04/19
William and Manuel arrived on time...diagnosed ice forming on heat pump fan blades...suggested ways to avoid in future...signed me up for 3 year service plan...am satisfied with Crawford Services.

By Gary L. on 08/24/18
Quick, Efficient, and Great service. Both technicians showed me the problem simple fix, checked everything else thoroughly and even showed me how to take care of it if it occurred again. Have been with Crawford for more than 15 years - simply great, honest and ...
(View More)
Quick, Efficient, and Great service. Both technicians showed me the problem simple fix, checked everything else thoroughly and even showed me how to take care of it if it occurred again. Have been with Crawford for more than 15 years - simply great, honest and efficient service. Thanks guys!
(View Less)

By Ross S. on 08/22/18
Upon monthly cleaning of the A/C filter I found that there was water pooling on the elements. I called Crawford Services and they had a crew out to my house the next day. William diagnosed the problem and explained my options in detail. Both he and his partner wer...
(View More)
Upon monthly cleaning of the A/C filter I found that there was water pooling on the elements. I called Crawford Services and they had a crew out to my house the next day. William diagnosed the problem and explained my options in detail. Both he and his partner were professional in all respects. They called ahead and arrived on time. (much appreciated) William told me that it might take a few days to get the parts needed as the system is 12 years old, however he found them that same day and the system repair will be completed the next day. (today) I couldn't ask for more.
(View Less)

By MELINDA M. on 08/09/18
William spent time troubleshooting a problem we had been experiencing with our new HVAC on a Saturday. He determined that the thermostat control panel was the culprit, installed new one and problem quickly solved!!! Thanks William!

By Tom M. on 08/07/18
Very professional and efficient service on my A/C system. I especially appreciated their identification and handling of any parts still under warranty.

By Don S. on 07/25/18
The service team from Crawford Services did a terrific job servicing our HV/AC system and helped make sure we would stay up and running during our extreme summer heat.

By Marlene H. on 06/25/18
William Oster and Emanuel were courteous and completed the services as required. They met and exceeded my expectations. Thank you!

By Robert S. on 05/10/18
The technician (William) did excellent job of explaining the service he was providing and recommending

By Karen B. on 04/25/18
William was GREAT!!! He performed yearly maintenance on our 3 air conditioner units. He spent a lot of time inspecting our units and performing routine maintenance. He is very knowledgeable, and explained everything thoroughly and answered all questions. Very fr...
(View More)
William was GREAT!!! He performed yearly maintenance on our 3 air conditioner units. He spent a lot of time inspecting our units and performing routine maintenance. He is very knowledgeable, and explained everything thoroughly and answered all questions. Very friendly and professional. I would DEFINITELY RECOMMEND HIM to my friends.
(View Less)

By Bette H. on 04/22/18
William came to do my bi-annual maintenance checkup recently and he was the best technician I have ever had. He was extremely knowledgeable, professional. efficient, friendly and very helpful; I would highly recommend him!!

By Carolyn C. on 04/18/18
William ****** from Crawford Services, Inc., performed a seasonal checkup of our air conditioning system. He was punctual and businesslike in his work, as well as courteous and amiable in conversation.

By Claudia C. on 04/14/18
William was very polite and businesslike, and did not try to talk me into expensive purchases.

By Fulton M. on 04/05/18
William was great, Knowledgeable and efficient!

By Mark B. on 12/26/17
Very pleased with service and William.
No affiliation exists between ReviewBuzz and any of the review site organizations or systems listed on this page.