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By theron k. on 07/23/21
I am sending this email to complain. First of all your company seems to try to limit my reviews by isolating the technician who did the work. I was pleased by his work on my repair and do not wish to take anything away from him. My complaint is with you crawford....
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I am sending this email to complain. First of all your company seems to try to limit my reviews by isolating the technician who did the work. I was pleased by his work on my repair and do not wish to take anything away from him. My complaint is with you crawford. I called you on a sunday and was led to believe someone would be out on monday. I finally called around five pm to say no one had showed up costing me a days pay. When I called around five pm i was told that the answering service you used must have not told you. Well i do not care. If you contract work with these people you are responsible for their actions. Secondly I got the bill for your services and was told I needed to pay a diagnostic bill of 160.00. Nothing was diagnosed. I told the repair man exactly what was wrong. Apparently there is a wire leading from the outside unit to the inside unit that was too short because i had cut the wire. The technician added 20 feet to the middle of this wire. He never even looked at the outside unit. He added the 20 feet in the middle of the wire. It only took a little more than half an hour. There was no diagnosis what so ever. The wire was already connected to the inside unit as well as the outside unit. PERHAPS YOU CALL THIS CHARGE A SERVICE fee. I have no wish to deTRACT FROM the technician. He did his job. SORRY ABOUT THE ALL CAPS MY COMPUTER IS ACTING UP. It is Crawford which I had a problem with.
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By Jim S. on 06/30/21
Very professional, almost did not know they were here and when they found 1 additional problem were quick to stop and discuss options with me, then still committed to being complete on same day despite me adding additional work to the job.

By Frank P. on 06/16/21
If I could give this company 6 stars out of 5, I would. From my initial contact with the Comfort Specialist, Kenji Pearce who sold me two new Lennox AC and heating system units, to the installers, Jesus Ortiz, the Head Installer and his assistant, Roberto Reyes, I...
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If I could give this company 6 stars out of 5, I would. From my initial contact with the Comfort Specialist, Kenji Pearce who sold me two new Lennox AC and heating system units, to the installers, Jesus Ortiz, the Head Installer and his assistant, Roberto Reyes, I received exemplary and knowledgeable service. I have previously dealt with another AC company in Southlake and I can say that this company is head and shoulders above them in customer service. A third company who I got a bid from spent little time in my home analyzing my AC needs, wanted to sell me a unit larger than I needed, and worked hard to try and convince me that I shouldn't buy the high level unit I had decided on. I became suspicious that they were trying to sell me excess inventory and then was even more disappointed when they started to slash price at the last moment to try and get my job. Kenji was honest and knowledgeable throughout the entire process. Great job all the way around and I would highly recommend Crawford to anyone looking for a superior job and a customer friendly company. I now have a new "go to" AC and heating company for my needs here in Southlake.
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By Vann O. on 06/15/21
These people “Crawford Sevices” are ripping people off. They say the cool club is a maintenance programa when it’s nothing but a discount in the future. Great! Sell me a discount and say I’m all taking care of fir a year. I still can’t get someone out her...
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These people “Crawford Sevices” are ripping people off. They say the cool club is a maintenance programa when it’s nothing but a discount in the future. Great! Sell me a discount and say I’m all taking care of fir a year. I still can’t get someone out here in less than 2 days. Este of money and a terrible company.
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By Gloria B. on 06/08/21
Jesus Ortiz did an awesome job on the installation of a new HVAC unit in my home. He was very professional the the job done was absolutely first rate.

By Wendy W. on 05/28/21
It was a routine maintenance tune up, Joe Gil, the technician, came by on time, was friendly and informative. Great service from Crawford and the technician!

By Warren N. on 05/07/21
After a great deal of study and discussions with HVAC vendors, I chose Crawford Services, Inc. to install a new Lennox heat pump system in my home. Kenji Pearce came out to complete the initial assessment of my needs. He was friendly and very professional. Kenji...
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After a great deal of study and discussions with HVAC vendors, I chose Crawford Services, Inc. to install a new Lennox heat pump system in my home. Kenji Pearce came out to complete the initial assessment of my needs. He was friendly and very professional. Kenji carefully measured my home and thoroughly analyzed the potential heat load and ducting. He then patiently explained to me his recommendations for a new system, while offering options which I could also consider. I don't believe I have ever encountered anyone who has been as technically knowledgeable about HVAC systems. Kenji is a great teacher, and I learned a lot about my home and about why the system he was recommending would provide the greatest amount of comfort and satisfaction. My system was installed by two amazing technicians - Jesus Ortiz and Roberto Reyes. Like Kenji, they were very friendly, considerate, and professional. It was clear that they took great pride in their workmanship. They were very organized and kept their workspace very clean and neat. When they found that the breaker in my home was insufficient for the heat strips that I needed, they installed a suitable replacement that could handle the load. Kenji spent a good deal of time with Jesus and Roberto to make sure that they had everything that they needed to complete my new system. He also explained the installation process to me and highlighted many of the extra steps that Jesus and Roberto were taking to make sure that everything was just right. It was a most impressive team effort. My new Lennox HVAC system looks great! Unlike previous installers I have had from other companies, Jesus and Roberto do high end commercial quality work. I cannot imagine a better looking installation. Since it was installed, my new Lennox system has performed exactly as Kenji had promised. It is efficient and quiet. Many times, I cannot tell that it is even running. Bottomline: If you simply want the best, get a new Lennox HVAC from Crawford Services, Inc., and be sure to ask for Kenji, Jesus, and Roberto. You'll be really glad you did! -- Warren N.
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By Michael G. on 05/06/21
Jesus and Roberto installed a new Lennox AC They were excellent They arrived on time and were diligent and earnest in their work. They went above and beyond in my expectations I would reccomend them and Crawford services **** **********

By Mike B. on 02/22/21
One of my new favorite service providers. Tim came out and did a quick fix on a temporary repair I had done. He also chatted with me quickly about some needed repairs on our water heater and explained options and approximate pricing. The repair took less than 6 min...
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One of my new favorite service providers. Tim came out and did a quick fix on a temporary repair I had done. He also chatted with me quickly about some needed repairs on our water heater and explained options and approximate pricing. The repair took less than 6 minutes and Tim was super. Their prices seem very reasonable on the upcoming repairs and Tim was very transparent and helpful., so they have my highest recommendation.
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By C G. on 02/16/21
Kenji Pearce arrived on time to assess my HVAC needs. He was very thorough, explaining the process to determine what I wanted and what options were available. Once I decided what system I wanted based on his recommendations, the one-visit install was scheduled pro...
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Kenji Pearce arrived on time to assess my HVAC needs. He was very thorough, explaining the process to determine what I wanted and what options were available. Once I decided what system I wanted based on his recommendations, the one-visit install was scheduled promptly and completed very professionally. I was very favorably impressed with Kenji as well as the install team of Manuel Zapata and Jose Zapata. After my initial experience with Kenji Pearce I was convinced to request him by name for help with another HVAC installation ! I was working on an extremely tight schedule and I knew Kenji was the one I wanted to help me. With his experience he was able to figure my needs, offer solutions, and commit to an install within days. I was concerned with an old failing HVAC system facing what has turned out to be one of the worst ever winter weather events for this area. The install team of Jesus Ortiz and Roberto Reyes were most professional in carefully prepping the interior areas of my home. They were very courteous and obviously extremely good in accomplishing all of the necessary tasks in such a complicated project. A special thanks to Roberto for his patience with me in setting up the new thermostat and programming my phone app !
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By Franklin H. on 12/18/20
Manny Guitierrez, did a service call for me today and I just wanted his management team to know how extremely well He represents The Crawford Service Company! He was very efficient in his approach to resolving my plumbing issue in a very timely manner!! I’d defin...
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Manny Guitierrez, did a service call for me today and I just wanted his management team to know how extremely well He represents The Crawford Service Company! He was very efficient in his approach to resolving my plumbing issue in a very timely manner!! I’d definitely consider him an Excellent Member Of your current workforce! Please pass along to Manny how very satisfied I was with him, His positive attitude, his customer respect, his work ethic, and his desire to totally satisfy His customer!! Sincerely, Franklin Hester
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By kim h. on 12/10/20
Joe with Crawford Services came out for an inspection on my furnace after another AC/heating co advised me that I needed a new unit. He advised me that there was really nothing wrong with my unit and that the rust (minimal) that was on the unit was from a humidifie...
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Joe with Crawford Services came out for an inspection on my furnace after another AC/heating co advised me that I needed a new unit. He advised me that there was really nothing wrong with my unit and that the rust (minimal) that was on the unit was from a humidifier the previous owner had added to the unit. He basically saved me 7600.00. I can't thank Crawford services and Joe enough. They were extremely honest and went to the trouble to show me how things operated on the furnace and what to expect on the performance of the unit. Thank you Crawford services and Joe G.-*** **
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By Joe D. on 12/05/20
Joe G. arrived promptly and was professional and friendly the entire visit. I really appreciated his honesty and transparency. I had a heating issue whereby the vents were blowing cold air. Upon close inspection, he resolved the issue and took his time to ensure ev...
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Joe G. arrived promptly and was professional and friendly the entire visit. I really appreciated his honesty and transparency. I had a heating issue whereby the vents were blowing cold air. Upon close inspection, he resolved the issue and took his time to ensure everything was connected properly while educating me and answering all my questions in a positive demeanor. We are currently looking for a new home and will be requesting that Joe perform the inspection when that time comes. I've never had an experience with an HVAC company who did not push to "fix" items that were clearly not the issue. Joe's honesty and professionalism were greatly appreciated.
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By Joe D. on 12/04/20
Joe G. arrived promptly and was professional and friendly the entire visit. I really appreciated his honesty and transparency. I had a heating issue whereby the vents were blowing cold air. Upon close inspection, he resolved the issue and took his time to ensure ev...
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Joe G. arrived promptly and was professional and friendly the entire visit. I really appreciated his honesty and transparency. I had a heating issue whereby the vents were blowing cold air. Upon close inspection, he resolved the issue and took his time to ensure everything was connected properly while educating me and answering all my questions in a positive demeanor. We are currently looking for a new home and will be requesting that Joe perform the inspection when that time comes. I've never had an experience with an HVAC company who did not push to "fix" items that were clearly not the issue. Joe's honesty and professionalism were greatly appreciated.
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By Virginia C. on 11/18/20
Joe Gil came to do our fall maintenance this afternoon. He did a very good job, explaining what he was doing and what he found. I would most certainly highly recommend Joe and Crawford Services for those people looking for maintenance or a new system for A/C and heating.

By Craig T. on 11/13/20
no comment

By Jeff J. on 11/09/20
Joe Gill has been repairing and maintaining my HVAC systems for the past several years. He is always professional, and helpful to explain my repair and ongoing maintenance options. I appreciate his honesty. Because of Joe, I renewed a 3 year service agreement, a...
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Joe Gill has been repairing and maintaining my HVAC systems for the past several years. He is always professional, and helpful to explain my repair and ongoing maintenance options. I appreciate his honesty. Because of Joe, I renewed a 3 year service agreement, and will continue to use Crawford Services.
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By Sonya A. on 11/08/20
Great job! Fast, accurate, and professional

By William W. on 11/03/20
no comment

By Joyce M. on 10/31/20
Joe G performed the fall heating check up on our system. He was very professional, friendly and took the time to answer our questions. We are very happy with Joe and Crawford Services.
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Select any employee to see all their reviews.

Joe G
5 Years
Rating:
204 total reviews!
Crawford Services, Inc. Team
Rating:
133 total reviews!
Jackie G
Customer Service Rep.
3 Years
Rating:
(2 total reviews)
Janie H
Customer Service Rep.
10 Years
Rating:Just Launched
Mikel W
20 Years
Rating:
(51 total reviews)
Richard M
25 Years
Rating:
(49 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Crawford Services, Inc. has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at Crawford Services, Inc.. Our BBB Membership A+ rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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Nathan C has a 4.5-Star average rating and a total of 24 total reviews
24 total reviews
I enjoy spending time with my kids at home and in church.
By Jim R. on 08/14/20
Our Lennox AC unit was stopping frequently. Crawford tech Nathan ***** narrowed it down to a particular part he replaced and indicated if that didn't fix it there was only 1 other possibility. He documented that if it happened again they would credit us back the co...
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Our Lennox AC unit was stopping frequently. Crawford tech Nathan ***** narrowed it down to a particular part he replaced and indicated if that didn't fix it there was only 1 other possibility. He documented that if it happened again they would credit us back the cost of the part he replaced. He was thorough, professional, and friendly. The way he tested everything after replacing the part and explained everything really instilled confidence in him and his technical knowledge/experience. Crawford Services has been good to us throughout this experience.
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By Stuart K. on 06/11/20
no comment

By Nelson K. on 06/05/20
Called Crawford Services for a leak in my AC unit. Nathan came out same day and had the problem fixed and my whole AC unit inspected within an hour. Nathan was very efficient and informative about what the problem was and how to avoid it going forward. I also ve...
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Called Crawford Services for a leak in my AC unit. Nathan came out same day and had the problem fixed and my whole AC unit inspected within an hour. Nathan was very efficient and informative about what the problem was and how to avoid it going forward. I also very much appreciated the fact that there was no sales involved whatsoever. I've had other AC companies come out and try to sell me on service plans or whole new AC units before they would even look at mine. Most people just want the problem fixed and will be a lifelong customer if the company comes out and fixes the problem without any pressure to upgrade or join some yearly plan, etc. Very good experience dealing with Crawford and they are the only HVAC company I will use going forward.
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By Bill E. on 04/28/20
I only have great things to say about Crawford Services Inc. I’ve had several (well known) companies come out to do repairs on my 2 units at my home only to be lied to and ripped off. This time my AC wasn’t cooling so I spent days researching Heating & AC comp...
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I only have great things to say about Crawford Services Inc. I’ve had several (well known) companies come out to do repairs on my 2 units at my home only to be lied to and ripped off. This time my AC wasn’t cooling so I spent days researching Heating & AC companies and discovered Crawford Services Inc. When I called, I actually talked to a real person who seemed to care that I had a problem. It was late in the afternoon but she offered to send someone out by 7pm! I was shocked but said the next day would be fine. Nathan Cross came out the next day. I was impressed that he took the time to talk to me to find out what was happening, we looked a the inside and outside units, and he patiently listened to my whining about the problems I’d had with it. He totally went through the unit and determined it was just out of freon. Before adding almost $600.00 of freon he suggested a pressure check of the system to see how bad the leak was. Pleasant surprise #2, he didn’t just fill it up, charge me $$$ and leave. It turned out that the leaks were pretty bad so he gave me some options for the fix. Because of the problems I’d had with the units in the past and the repair cost, I ask him if it would just be better to replace it. He discussed the pros and cons especially since my units used the older refrigerant. Not once did he try to sell me anything! He was all about giving me information. I decided to have him send out a sales person to talk about the options. Kerry Hutchison came out right away while Nathan was putting everything back together. Kerry was about as low key a salesman as I’d ever met. He listened to what My wife and I expected the system to do and provided options that were all good. Not once did he try to up sell me. In fact, I had to ask him to show what the super high end product offered that the one he was suggesting didn’t have. Turns out, he was spot on with what I wanted and needed. He’s a friendly and straight shooter kind of guy. Not once did I ever get the impression that he was in a hurry for my wife and I to make a decision. He was also knowledgable about factory and utility company rebates and incentives, When he left, I really felt confident that I’d made the right decision. A couple of days later, Polo Cortez and Oscar Salas came out to install the units. Just like everyone else at Crawford Services Inc, they were friendly and totally professional. The first thing they did was lay out heavy drop cloths inside my house. Polo kept me up with what was going on during the process and pleasantly answered all of my questions. Never once making me feel like I was a nuisance. My wife offices at home and they did everything in their power to be as quiet at possible. They ended up needing access to my attic which is a pain because it’s a small access inside a closet. A closet that’s only used for storing lots of stuff! Polo and Oscar happily offered their assistance and jumped in to help us clear it all out. After they were all done, Polo walked me through what they had done and the operation of the rather sophisticated thermostat system. They even did a great job of cleaning up. I really appreciate everyones attitudes and knowledge of the product. This is a company I can trust and recommend. BTW, the unit I purchased was a Lennox Elite Series. After rebates and incentives it still wasn’t cheap but it ended up being a much better price than I had expected.
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By Dee D. on 02/25/20
Nathan Crawford, Service Technician, with Crawford Services did an excellent job in completing our regular maintenance. He is competent, pleasant and listens to his clients needs. I recommend him and his company for your HAVC needs.

By Larry A. on 12/12/19
(no comment)

By Brad H. on 07/08/19
I just want to thank Nathan and Crawford Services Inc. for yet again great service and great honesty! We are so happy to have come into contact with them and again thank you so much to Nathan for doing another great job!

By Marcos C. on 06/26/19
Nathan performed the summer tune-up maintenance on our 3 ****** residential units. He arrived on schedule and conducted his checks in a professional and methodical manner. He devoted sufficient time to each unit to ensure they were at the manufacturer's standards. ...
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Nathan performed the summer tune-up maintenance on our 3 ****** residential units. He arrived on schedule and conducted his checks in a professional and methodical manner. He devoted sufficient time to each unit to ensure they were at the manufacturer's standards. He took time to explain his findings and actions taken throughout the process. He was familiar with our units' performance history as he conducted the previous routine checks. I highly recommend Crawford Services for their quick response and quality of their products.
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By Joe I. on 06/17/19
Nathan came and performed our summer maintenance. He did a thorough job and found a part that was in need of repair. He replaced the faulty part and our house is ready for summer. Way to go Nathan.

By Smita P. on 06/12/19
no comment

By Ernest J. on 06/07/19
No comments

By Michael C. on 05/15/19
Nathan was not our technician, it was Richard. Our time slot for service was 12-4. I had to call at 4:00pm to check on the status and was informed the tech is finishing up another job and it will be 30 more minutes. I called back at 5:00pm and was told the service ...
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Nathan was not our technician, it was Richard. Our time slot for service was 12-4. I had to call at 4:00pm to check on the status and was informed the tech is finishing up another job and it will be 30 more minutes. I called back at 5:00pm and was told the service guy will be there in 30 minutes. I called back again at 5:45pm and was told he’s on his way. It was 6pm before he arrived and did not complete his work until 7pm. I wasted 7 hours of my day for this service call. Also the service guy asked if we had vinegar so he could flush out the system. I thought this was horrible they do not come prepared. I went to the kitchen and provided it then he took it with him??? I’ve used this company for years and the this the worse experience. If this is the new norm I need to find another company. Also throughout the day I thought it was poor service that I was not updated that the tech was running late and I had to call for updates.
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By Paula L. on 05/15/19
Great service - have used Crawford for years and I’m very pleased!!

By Ray D. on 05/03/19
Thanks and a great job

By Brad H. on 04/19/19
I just want to thank Nathan and Crawford Services Inc. for great service, and great honesty. It was very refreshing to have Nathan come out timely, do a great job, and be open and honest with us about what our problem was and what we needed to do to get it taken c...
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I just want to thank Nathan and Crawford Services Inc. for great service, and great honesty. It was very refreshing to have Nathan come out timely, do a great job, and be open and honest with us about what our problem was and what we needed to do to get it taken care of. Great job Nathan - and we thank you for your excellent service!
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By John T. on 04/12/19
I HAVE USED AIR RITE//CRAWFORD FOR OVER 10 YEARS. I HAVE NEVER HAD A BAD EXPERIENCE. ALWAYS HELPFUL AND ON TIME. THEY KNOW HOW TO HANDLE YOUR AC/FURNACE ISSUES,

By Sam E. on 03/20/19
The technician was here at the appointed time, did the work he came to do, and I have no complaints. It was a routine preventive maintenance procedure.

By Heather F. on 02/28/19
Great customer service all around. Katherine was very helpful on the phone. Nathan showed up when expected, and completed the work in a timely manner. He was also professional and friendly when answering my numerous questions. Highly recommend.

By David B. on 11/28/18
Our a/c service was performed by Nathan and he was professional and personable. I highly recommend Nathan and Crawford Services.

By Fred M. on 07/05/18
Nathan did a very good job. Courteous and professional and finished quickly and left everything clean. Hope he is our regular tech for our twice a year maintenance checkup.
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