Jesus and Manuel Zapata were great from beginning to end. They were very professional. Explained what they would be doing and made sure they cleaned up after themselves everyday! Really appreciate their professionalism and hard work. You should have no reservation about either of these two gentlemen.
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Nathan was not our technician, it was Richard. Our time slot for service was 12-4. I had to call at 4:00pm to check on the status and was informed the tech is finishing up another job and it will be 30 more minutes. I called back at 5:00pm and was told the service guy will be there in 30 minutes. I called back again at 5:45pm and was told he’s on his way. It was 6pm before he arrived and did not complete his work until 7pm. I wasted 7 hours of my day for this service call. Also the service guy asked if we had vinegar so he could flush out the system. I thought this was horrible they do not come prepared. I went to the kitchen and provided it then he took it with him??? I’ve used this company for years and the this the worse experience. If this is the new norm I need to find another company. Also throughout the day I thought it was poor service that I was not updated that the tech was running late and I had to call for updates.
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I have become skeptical and keep my guard up when working with service contractors. We have been burned in the past and a lot of companies out there will rip you off. This time we chose Crawford and we are so happy we did. They handled the process of installing our new system seamlessly. The guys were able to adapt and overcome any hiccups along the way, keeping it stress free. Real people, doing a real outstanding job. It’s a relief to find a company that understands the value of building a relationship with the consumer that will last.
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