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By Bob T. on 12/11/16
Some time early in the season my 15 year old Trane system sprung a leak and the bill just to charge it up with coolant was disturbing since I knew it was a temporary fix. I had planned to fix this with a new system in October when we'd have some nice fall weather....
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Some time early in the season my 15 year old Trane system sprung a leak and the bill just to charge it up with coolant was disturbing since I knew it was a temporary fix. I had planned to fix this with a new system in October when we'd have some nice fall weather. Unfortunately the recharge did not last the summer and in August I found myself with no AC. After doing research and asking around I settled on 4 companies and lined then up, or attempted to, for bids. Of the bids submitted only Covenant Heating and Cooling met my stringent requirements of Professionalism and Customer Satisfaction. Arrangements were made and Chris Hamlin and his crew arrived and promptly and efficiently went to work. It was obvious that they were competent, something very valued by yours truly. The removal and installation took most of the (sweltering) day and at the end I had my new system cooling my home. Chris and the crew cleaned up and left little trace of their presence, except the wonderful cool air I had been without for about a month. A few weeks later I had a letter and a check from Johnathan Bibb, Covenant's President. In it he thanked me for partnering with them and was issuing a check for a portion of the amount they received for the recycling of my old system. I have waited a few months before writing this review because I wanted to see the system in both heat and cooling modes. All I can say now is that I am extremely happy and satisfied that I chose an American Standard system and Covenant Heating and Cooling to install and perform all the future maintenance on it.
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By Ray B. on 12/05/16
After experiencing numerous frustrating attempts for gas log repair I stumbled on Covenant Heating & Air. A service call was promptly scheduled at a cost considerably less than other quotes. Matt, the representative quickly diagnosed the problem and corrected it. [...
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After experiencing numerous frustrating attempts for gas log repair I stumbled on Covenant Heating & Air. A service call was promptly scheduled at a cost considerably less than other quotes. Matt, the representative quickly diagnosed the problem and corrected it. [I'm recovering from surgery so he even offered to help my wife bring in the groceries from the garage}. Based on this experience I've signed up for the Covenant Care Plan which covers a variety of home appliance inspections ....including gas logs. EXCELLENT COMPANY!!
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By Donald G. on 12/02/16
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By Don G. on 11/24/16
Covenant inspects our hvac semi-annually. During the fall inspection Matt B. noticed that we had a problem with out ductwork which apparently had been caused by a humidifier that was improperly installed for the previous owner. We had to replace all of the ductwork...
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Covenant inspects our hvac semi-annually. During the fall inspection Matt B. noticed that we had a problem with out ductwork which apparently had been caused by a humidifier that was improperly installed for the previous owner. We had to replace all of the ductwork to be sure the problem was corrected. The mess was kept to a minimum and our questions were answered. Good job! Good folks to work with! -dag
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By Andy W. on 11/10/16
Clayton provides me with excellent service. He is always on time, polite, knowledgeable and professional!

By Linda J. on 11/01/16
Covenant sent a service man by the name of Jeff Purdue. This was my first time with this company and it was for a maintainance call. He was very polite nice and extremely professional. He explained everything to me! I am very happy with this company! ! I recommend them!!!!

By Aaran M. on 10/27/16
Honest company, excellent service, 24/7, very nice techs, aren't high pressure, have deals and discounts, having a 'membership' is worth it! They honored my warranty that the previous company would not (the ones who installed my unit). They give a timeframe that th...
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Honest company, excellent service, 24/7, very nice techs, aren't high pressure, have deals and discounts, having a 'membership' is worth it! They honored my warranty that the previous company would not (the ones who installed my unit). They give a timeframe that they'll arrive that is within a couple hours or so, not the 'Sometime between 8am and 9pm' kind of thing, then they call when they finish with the job before you to see if you are ready for them to show up. Gives you time to run home if you aren't there. My only complaint is that they weren't in business yet when I replaced my unit 10 years ago!
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By Bobbie D. on 10/21/16
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By Lois B. on 09/27/16
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By Wanda M. on 09/26/16
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By Ron D. on 09/13/16
Clayton Ray was very professional and punctual. Everything check out okay.

By Michelle F. on 09/13/16
I have been so thrilled with Covenant Heating and Cooling, LLC. When my AC brought (due to a faulty coil), they offered to bring me window units (delivered) to my home during the hottest days of the summer. I also was very pleased with the fall maintenance that was...
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I have been so thrilled with Covenant Heating and Cooling, LLC. When my AC brought (due to a faulty coil), they offered to bring me window units (delivered) to my home during the hottest days of the summer. I also was very pleased with the fall maintenance that was done today. Clayton was very professional, respectful and thorough. Thanks Covenant! Michelle F*******
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By Maggie s. on 09/09/16
Clayton was very professional and respectful towards our home. He has a very welcoming spirit and explained everything detail. Keep the good work going. Proud of this team of professionals.

By Carolyn H. on 09/06/16
Always excellent service & thanks for cookies!

By Cathy D. on 08/31/16
Very pleased with fast service. Clayton was great and had it all fixed in less than 15 minutes. Knew exactly what to look for.

By Susan L. on 08/26/16
Such honest folks to work with- thanks for all you've done for me!

By Susan M. J. on 08/23/16
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By Way-FM on 08/08/16
We wanted to say thank you all so much for your work keeping our HVAC systems healthy and our workplace cool. You probably came out at least 3 times last week to check on our issues- we are incredibly thankful for you, not only as a BIP, but as a company we can tru...
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We wanted to say thank you all so much for your work keeping our HVAC systems healthy and our workplace cool. You probably came out at least 3 times last week to check on our issues- we are incredibly thankful for you, not only as a BIP, but as a company we can trust and rely upon. Keep up the great work! (Special thanks to Jeff for being so professional and optomistic, even while on our roof during a lightning storm!)
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By Billy W. on 08/08/16
Thanks for your help.

By Richard E. on 08/05/16
My AC was leaking water in the garage so I called Covenant. They were able to fit me in that day and got things squared away quickly. Since I purchased the unit from them several years ago they have consistently provided excellent service in a timely manner and always at a fair price!
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