I cannot speak highly enough about this company. We were stood up by another company and they came out to pump our septic tank the same day. Michael our technician was absolutely amazing he was super friendly and helpful and very knowledgeable. I would recommend anyone who needs anything septic related definitely use them!
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Cooke's was prompt to answer phone; respond to my request for help; prompt to arrive at my house; politely communicated the problem or possibilities of problem; suggestion; and handled task professionally. They also handled a follow-up problem quickly and at as a courtesy. Good service, for sure.
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Our experience with Cooke’s Plumbing and Septic has been very pleasant. I made appointment for them to pump our septic tank after a very wet rainy spell. They came right away and Michael Conway made sure everything was taken care of. Turns out our drain field isn’t draining because of the age. So they will be replacing drain fill.
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Michael and Dustin were out early to address our septic drain issues. Michael was very thorough in explaining what was happening and why we needed a new drain field. They had a truck out quickly to pump septic and get the process going for the work to be done. But he Michael and Dustin were very personable and professional. Highly recommend!
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Great service. Our water heater busted and flooded our garage at 2:30am on a Sunday morning. I did some research and saw this company had great ratings and reviews. Was able to get a hold of them even though it was Sunday and their Senior Service Plumner, Andrew came out first thing Monday morning and got us all fixed up. Cost was decent for the work that was performed. Very efficient and well mannered. Quick, easy and painless. Definitely recommend and would definitely use again!!
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Cooke's Plumbing & Septic helped us tremendously with a very complicated septic to sewer conversion. Our project took a lot of time and patience from the service technicians, Andrew & Daniel and from management, Carlos. We appreciate everything that these gentlemen did for us this year. Carlos went over and above meeting with officials to explain what Cooke's had done and assisting us every step of the way. Whether it is installing a toilet, or digging up a floor to access a septic tank, Cooke's is outstanding!
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We had a another very complicated situation and Andrew planned and executed a precise plan with great results! He was very professional, friendly and reassuring throughout the whole process. Andrew was extremely patient, having to dedicate a lot of time to cleaning concrete out of our water pipes; I am sure others would have walked away! He cut and repaired the pipes and restored our sewer system!
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I do not recommend Cooke's Plumbing, at least not by the present owner at this time- which is November 2020. They'll give you a snow job. My advice to you is; If you're going to use Cooke's plumbing, don't simply trust anything they say- and, stand there watching them do their job. It's the only way you can be sure they actually do it. Take pictures, before & after.
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