Paul and Kevin performed our annual checkup. Both were highly professional and provided some helpful suggestions to improve the functioning of our system. We have used Cooke’s for decades, including a major repair several years ago, and have never even considered going anywhere else.
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Will was prompt, patient, and went well above and beyond to help me with my septic inspection for a property I’m under contract for. He was very informative and honest with potentially foreseeable outcomes. The service was thorough and incredibly helpful. I’m very happy and will absolutely be using them again in the future for any further repairs or issues. Thank you, Will!
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Florida Man Strikes again! (Unfortunately with the character limit I cannot include our previous experience and how wonderful and honest Michael C. has been during numerous service calls. He’s gone so far out of his way to help us with an on-going issue that I felt compelled to insist “Florida Man” be reinvented to properly reflect people like Michael who really go above and beyond!) __ I recently had to followup with Michael C. about an ongoing situation that he has been so gracious in helping us tackle! With our “weird plumbing” as it has been dubbed by many people, we knew we had to keep an eye on it and be diligent about maintenance for our septic system. When our usual solutions weren’t working, I reached out to Michael about a warranty certificate that I had come across from early 2019 that was showing as still valid until Feb 2021. He spoke with his manager Carlos and they were wonderful in working together to honor the warranty that was given before the companies merged last year. Michael and Carlos showed up the next morning to Harben Jet all of the vent stacks in our home in a very efficient timeline. They were careful with our shake shingle roof and were in and out in no time. Michael also suggested some products that they carry and produce themselves at Cookes that could help address the problem. Michael and Carlos were wonderful as always, helping us with our ongoing issues, offering great suggestions of available company made products, and saving us a ton of money in the process. Reinvented Florida man strikes again! :)
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Paul came to my house on a late Saturday afternoon and had to correct mistakes my previous septic cleaning company had made. They had permanently sealed one of the lids and did his best to make sure I wouldn’t have to buy a new lid. Once he got it open, he discovered that there was no filter. All these years and no filter. The other lid was not seated properly and there were roots all under it. He explained each step thoroughly and did a great job all around. I won’t call anybody else ever again. This is my first experience with Cooke’s but not my last. Thank you.
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