I just bought a house, and I wanted to swap out the old rubber hoses on my washing machine with new, no burst hoses. This was purely preventative. I wasn’t having any problems with the machine; I just wanted peace of mind. The plumbers from Cooke’s came out on a Friday (after leaving me waiting around until 4pm, but that’s another story). The following Sunday, I did a load of laundry, the first since the service. My laundry room and garage started filling with water because a hose had come loose from the washing machine. I called Cooke’s to come fix their shoddy work, and the lady I spoke to refused to dispatch anyone unless I agreed to pay a $180 “emergency service fee.” She told me that if the plumber came out and determined they were at fault, we wouldn’t be charged. I agreed, and the new plumber came out. He took one look at the machine and said it was clearly their fault. He said the previous technician was a trainee, and had failed to reattach the hose properly. He went back in his van to call his manager, Carlos. When he came back, he told me that Carlos insisted he still charge us the emergency fee, even though the plumber said he disagreed with charging us. This place is such a scam. They do lousy work and then extort you for “emergency fees” to fix what they broke. If I could give negative stars, I would.
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Paul has been to our house twice now. The first time was to pump our septic tank and clear a blockage from our guest toilet. We have a very old system that required some difficult access to the tank. Paul was unfazed by the amount of work necessary and was in fact determined to get the job done correctly. He got the blockage cleared and even came back the following morning with another part he needed to complete the job. The second visit was just today and built on the work he did the first time. He set two new access lids on my old concrete tank so that we would no longer have to precariously lift the concrete segmented lid every time we had to pump the tank. I recommend Cooke’s thoroughly and especially appreciate the excellent and dedicated work that Paul has done for us.
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️️Happy Valentine's Day️ Not exactly how I planned to spend my Sunday. However, Nick and Kevin made a crappy job much less unpleasant by their professional service with a smile. They answered all our questions and provided us with a free-flowing septic system in no time. I would highly recommend Cooke's to anyone needing septic solutions....and no extra charge for emergency Sunday service️ Thanx, again, guys️️
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