Paul was responsive and very knowledgeable regarding my septic service/repair. He went above and beyond to make sure I understood the issue and that i was prepared to help prevent future issues. I would definitely recommend Paul and Cooke's Plumbing to anyone in need of septic/plumbing services!
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Michael was totally professional and went right to the problem with a solution. All of my issues were taken care of in a prompt manner. Michael took the time to explain each task that was done and why this will will resolve the problem. Everything is working well now and I highly recomend Cookes and Michael especially. Thank you, Michael. I am writing a second review because I want to thank Brian who assisted Michael with the tank truck and Brian's name did not show up to give him a direct review. Once Michael did a great job of assessing the issues he called Brian to bring the tank truck. Brian arrived quickly and went right to work. Brian coordinated with Michael for the tasks needed. Everything went quickly and professionally. Once finished, Brian cleaned and made everything good. The problem was solved and I was very pleased with the work done. Additionally, both Michael and Brian worked through the rain and I really apprecated that they did, thank you.
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I just bought a house, and I wanted to swap out the old rubber hoses on my washing machine with new, no burst hoses. This was purely preventative. I wasn’t having any problems with the machine; I just wanted peace of mind. The plumbers from Cooke’s came out on a Friday (after leaving me waiting around until 4pm, but that’s another story). The following Sunday, I did a load of laundry, the first since the service. My laundry room and garage started filling with water because a hose had come loose from the washing machine. I called Cooke’s to come fix their shoddy work, and the lady I spoke to refused to dispatch anyone unless I agreed to pay a $180 “emergency service fee.” She told me that if the plumber came out and determined they were at fault, we wouldn’t be charged. I agreed, and the new plumber came out. He took one look at the machine and said it was clearly their fault. He said the previous technician was a trainee, and had failed to reattach the hose properly. He went back in his van to call his manager, Carlos. When he came back, he told me that Carlos insisted he still charge us the emergency fee, even though the plumber said he disagreed with charging us. This place is such a scam. They do lousy work and then extort you for “emergency fees” to fix what they broke. If I could give negative stars, I would.
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