Our house thermostat was shorting the furnace--and our air conditioner effectively would not turn on. Art (the awesome field technician) came by to fix it for us. He was beyond professional, kind, and knowledgeable. He gave us a thorough briefing of what he did and how to properly work our new thermostat. Along with Art, Michael was super helpful. He is the company owner/manager and was very communicative with myself via Yelp. He walked me through the process and verified appointment times and logistic with me very thoroughly. It was a very fluid system overall. We had the option to keep our old thermostat, but we opted to get the company that they were selling since it came with a one year warranty. I would definitely utilize Complete Comfort Heating and Air again! Great service all around!
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My experience with complete comfort air conditionoing was outstanding. I had a 22 year old heating and air conditioning that was on its last legs. It was located in the garage, adjacent to the family room. When the heater or air conditioning was on, the noise was so much you could not hear the television. The owner, Mike came to the house to evaluate the situation. He helped plan a move from the garage to the attic. The old asbestos ducts were removed and replace with new insulated material. A brand new carrier Zone system was installed in place of the old inefficient one. Good communication throughout the experience. If there was a scheduled appointment, I would receive a text message when the technician was enroute, or a phone call if there was a delay. Complete Comfort was the fourth company I reached out for an estimate. 1 company sent a Salesman, 2 companies sent a technician but it was refreshing to talk to the owner from complete comfort to discuss about why I should go with his company and what they would do to install and further maintain the system. The crew that installed the equipment were friendly, professional, and attentive. They answered all my questions during the installation without any hint of being bothered or annoyed. The overall experience was great. I would highly recommend this company for large renovation of HVAC systems or maintenance.
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My husband passed away a few years ago, so it was a really tough decision to get a whole new HVAC system. Eric came out and gave me my options for repair or replace and right away I felt he was being honest and did not push a new system. I ultimately decided on replacing my 23 year old unit. Krystal was great as well on the phone and in our email coversations. Everything was explained really well. On install day, Eric and his dad were prompt, curtious, clean, and when finished, Eric showed me pictures of the completed install which was in a very tight space in my attic. I was very comfortable having them in my home and I would definitely recommend them to othere! Thank you!
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These guys are he best! They have always been professional and the work is done right the first time. We wouldn’t use anyone else. They’ve installed furnaces and air conditioners for us in the past and it’s always the same professionalism....Crystal, the office manager, does great with appointments and meeting our schedule, not theirs. She is very pleasant to work with.
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I highly recommend the entire team at Complete Comfort Heating and Air! They were the only company to answer the phone on a Saturday on my very first try reaching them (out of 6 companies I tried to reach via Yelp and Angie's List referrals), and they were able to immediately schedule an appointment at a time convenient to me for an initial inspection. From that first inspection all the way through to the end of a major whole-home system, duct work, insulation and asbestos abatement project, I received impeccably professional service, great technical advice, friendly contacts, super responsive customer service, timely appointments and thorough explanations at every step along the way. Again, I highly recommend Complete Comfort to anyone looking for HVAC service small to large! I would be happy to provide more detail to anyone interested in a more detailed explanation of their service offering if you contact me directly.
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TLDR: Excellent Installation. On time, very friendly. Open to all questions. Highest quality work done quickly. I needed my 30 year old, mismatched Furnace/AC system replaced. I interviewed 3 great installers so it was hard to choose but Mike made me feel the most confident that they would listen to my wishes and do a high quality job. I take a lot of pride in my home so have very high standards about the quality and appearance of the things put into it. I was given 4 different units at different price levels to choose from. Krystal was very helpful in answering my questions and very responsive. Eric and Jose did an amazing install. I had them move the condenser to a different part of my yard and it looks great. They were ontime to the install, did fast work, were always open and inviting about my MANY questions and requests and left the work site cleaner than they found it. I will be recommending Complete Comfort to my friends and family.
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Highly recommend. I replaced my entire HVAC system at my house and Complete Comfort did an amazing job with professional workmanship and attention to detail. Eric B., the lead on installation, especially gets my 5 stars for his workmanship and management of the team. Additionally, Complete Comfort handled all the permitting and coordination for my Advanced Home Upgrade rebate through Energy Upgrade California.
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Complete Comfort heating and Air is the best contractor service and company we've ever worked with. From the Sunday call back to take care of our A/C unit that went out in 100 degree weather to the prompt response, emergency service a few hours later to a complete brand new installation. Eric and his teammates were friendly, professional efficient, and so meticulous in making sure everything looked great and clean after install. We are pleased with the function of our systems and enjoying the A/C! We highly recommend Complete Comfort with 5star plus review!
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The AC in my apartment was leaking, and the maintenance people sent out my apartment complex's office didn't seem to know exactly what was happening. I decided to call in a professional to take a look and get a proper diagnosis. After some searching, I found Complete Comfort Heating and Air on Yelp. I gave them a call, and they were able to schedule an appointment with someone the very next day. The next day, I received a call from Michael confirming that the technician Eric would be visiting my home within an hour window. Very soon, I also got a call from Eric himself - he had gotten done with an earlier job sooner than expected, and he kindly offered to come early to take a look at the AC. Eric showed up just 20 minutes after our phone call, and was professional, polite, and friendly. After I filled him in on all the details, he got to work. He instantly identified some problem points in the installation, and very soon thereafter pointed out a large hole in the condensate drain pan that had resulted as a combination of a bad weld and corrosion over time. After some advice, he offered to get me a quote for the replacement, as a repair would not be possible with how badly the pan had corroded. I was upfront with him that I would not be purchasing a replacement as I was renting, but that I would gladly take a quote and then present it to the property management company alongside his diagnosis of the problem so that they could take action. Eric whipped up a quote in no time, explained all the benefits of Complete Comfort's warranty, and the details of the replacement. Calling Eric over to provide me a detailed diagnosis, quote, and extensive advice as to my options only cost me a measly $69. Afterwards, I was easily able to contact the office to receive documentation of the diagnosis to provide to my landlord, which I received in minutes. After my experience with Complete Comfort's quality customer service and Eric's professionalism and expertise, I have no hesitations recommending them to anyone looking for quality service with friendly touch.
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