Krystal booked my appointment and explained everything completely. She then called me back to offer me an earlier appointment. Travis arrived right on time. He was professional and explained everything. He was able to repair my unit on the spot and took notes on my to put in my customer file. The company uses a straightforward pricing matrix so there's no concern over subjective pricing or customer gouging based on demand. I've already recommended them to several others. Great Company.
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Can't say enough good qbout this team of Guys. They worked their butts off to finish my installation in one day. From 8.30 m till almost 10pm. There was some problems with my existing heater but they stayed on to fix them and always with a smile on their faces. Would recommend this team an Company for all or any of your HVAC needs. Definitely A
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I highly recommend this company. We had 4 quotes for replacing our HVAC unit and Complete Comfort Heating & Air was the most responsive and had the best follow through along with a fair price, not so much from the other companies. I had several questions before committing and Mike was quick to respond to my calls. If he was busy, he would call me back within an hour or so. Krystal, Client Coordinator Manager, was on top of it. She made the scheduling and paperwork go very smoothly and was always very pleasant. Excellent customer service and quick to respond, the only delay in response time was from me. She's so quick I couldn't keep up :) The Crew; Eric, Alex and Jose were very professional and clean. They stayed late on the second day of install to make sure the job was finished. They had a positive attitude and didn't hesitate to answer any questions that I had during the installation. For all dog lovers, they had treats for my dogs when they arrived which was a nice touch. Don't hesitate doing business with this company. Thanks for everything and keep up the great work! Michael and Penny
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I never write reviews here, but felt I needed to as our service was outstanding! Complete Comfort Heating and Air was the most professional & on point service company we have worked with in a really long time. Their high Yelp ratings were the reason we decided to book with them, and we were 100% satisfied with their customer service. Easiest process ever. Krystal helped to set up our appointment time, and we were scheduled for only 1 business day after our initial call (not a critical air conditioning need), which is amazing for the summer time. She was so friendly and being that she is the initial contact customers have with the business, they definitely hired the right person. Travis was our technician and was extremely personable & educated, making the process stress free and easy. He gave us a courtesy call before he arrived, showed up on time, and was professional. He also took ample time to explain the issues occurring and what he recommended. I would definitely refer this company to anyone who has air conditioning and heating needs. Thank you for the help and cooler house!
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I needed someone out that afternoon. I called several other air conditioner companies and no one would even consider coming out that soon or even the next morning. I called Complete Comfort and got the nicest voice on the other end. She immediately called Michael and he was there within an hour! He did a very thorough check, climbed in my attic and behind my backyard fence to fix all the necessary items that were preventing me from getting cold air. He really went over & above my expectations. He explained to me in detail what was wrong and how to take care of my unit. You won't go wrong with this company! I signed up for yearly maintenance with him because I liked this service so much!
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Professional, excellent communication, extremely organized, and skilled. This company is seriously amazing. We called on a Thursday, Mike came out to provide a quote on Saturday, and work started 8 days later (we installed AC in July so the minor wait was expected). Mike was knowledgeable and thorough. Krystal kept our job organized and provided the formal quote, invoice, and appt dates very timely. We had an old furnace removed, Asbestos ducts removed, new furnace relocated to the attic, new Carrier AC unit installed, a Gable vent and all new ducts / returns installed. The workmanship is TOP NOTCH. Eric is polite, knowledgeable, and a pleasure to work with. Alex and Jose also did a wonderful job installing our system. We are accustom to having to be the leaders and keep on top of companies to 'remember us' and stay on track. From start to finish, the Complete Comfort team was a step ahead of us and made the process so easy and enjoyable. By far the best home improvement company we have worked with. Worth every penny!
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These folks have got to be the most professional HVAC people around! We were impressed all the way from their office manager, Krystal, to their field personnel, Travis and Mike. Extremely competent and top notch. I did my diligence with 3 companies and Complete Comfort came in the most aggressive and offered the lowest price for our A/C condenser. They pulled the permit, removed the old unit and installed the new according to the timeline they promised. Just can't say enough about these guys and the way they conducted themselves. Really. Very impressed!
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Krystal was very helpful is scheduling and confirming the appointment. Michael was outstanding in his knowledge, patience, and professionalism during the visit. I did not quite like the price for the replacement parts but Michael's attitude, his taking the time to explain everything in detail made the expenses worthwhile. I will call this company again if I have any trouble or concerns with my HVAC system.
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