if you want to be screwed , that's a company for you. My ac died 7/6/22 , technician came in 7/7. told us it is computer chip to be order from the factory and will take time. 7/27- technician comes and realized that office ordered a wrong part. says they will order new one. today is 8/15 I have not heard nor received a phone call back from this company. I called more then 7 times, always getting answering service. no-one calls me back. I called my insurance company who pays this sh.. company, I was told the order new part on 8/5 this is more then 10 days after they have been in my house! this is insane ! if you are using insurance company , ask them not to assign you to them. Do your research. I tried to message on Facebook, instagram , their website.... nothing... I am being replied manager has your case in mind... terrible customer service!
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Very poor in completing what they initially agreed for. First, they make you sign a contract with the choice of A/C brand and services you want, once the contract is done, they many changes to the contract in the backend of their systems both for the brand and services. They send in an installer who doesn't have knowledge of what you ordered for and brings a completely different A/C brand and services offer, and make you sign on a small cell phone on which you cannot read or understand what you agreed for and what they are delivering. Once signed, you agreed for a sub-par brand and services that you didn't select for and pay the price you initially agree for. You are basically paying for what they want to deliver and not for what you want. Be cautious on what you are agreeing, and insist for a paper invoice and agreements when signing to get the installation done. As and when you ask why the change in A/C brand, they give the reason for Covid-19 and because of it they sent a different A/C brand and they don't have a minimum courtesy to inform the customer for the change and if I am agreeing for it or not. I would recommend them to anyone else based on their business practices.
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Hoyt, my service tech was excellent. He handles everything to get my AC up an running. When my coil had to be replaced and the part was going to take 4 weeks to get, he found me a refurbished one at the shop to hold me over. He was professional, informative and hopefully I'll get the new coil replaced by him.
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