We would first like to thank Ian S. for his help in aiding us to make the right decision on our heating/air conditioning unit. Secondly, we want to thank Chris K. and Chris W. for doing a great install. The quality of the Lennox products and proper installation was very important to us. A big thanks to Jonathan W. for his outstanding job checking the install and going over the particulars on the Icomfort S30 thermostat. Lastly, all would not be possible wthout the help of the courteous office staff who provide the necessary communicaton needed for prompt service. We feel confident with our decision to go with ComfortPro and would recommend to anyone who is looking for great customer service and product reliability. Richard I.
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Jake from Comfort Pro was awesome! He arrived on time and showed respect for my home by placing shoe covers on as soon as he walked in. He also serviced my heating/AC unit in a timely fashion and took the time to explain the service he performed and also answered some questions I had about the possibility of replacing my furnace, as it’s nearly 20 years old. I’ve dealt with Comfort Pro for several years now and they’ve never let me down. One of their technicians even came out to our home in the blizzard of 2016 to fix our furnace when we had no heat, which was especially helpful to my family as we had a newborn baby in the house at that time. Choose Comfort Pro for your HVAC needs and you’ll always get great service!!
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Jacob got right to work, arriving in the window offered when scheduling the appointment. He was courteous and to the point with showing exactly what he was seeing and explaining everything along the way. He wasn't a sales person acting as a service person yet spoke professionally on the work being performed and the systems they used/endorsed. He was honest and while we still have some thinking to do. I do feel better having had him here to perform services.
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Jake B. did our Fall service check. Jake has been coming to our home since September of 2015. Along with other service technicians from Comfort Pros, Jake is a "true professional"; courteous, neat, knowledgeable and explains any issues in detail that a "layperson can understand! Comfort Pro should be glad that he is part of the team! We have always had a pleasant experience with all the Technicians from Comfort Pro; but request Jake if he is available!
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The Techs who came to my home were very polite. They put coverings over their shoes before coming in my home. They were both very knowledgeable. They checked my system out and told me exactly what was wrong with it. I would highly recommend Comfort Pro to anyone needing service on their AC or heatpump.
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We have had Comfort Pro handle our heating and cooling needs since 2010. They have replaced both systems in our home we built from new 28 years ago. In every occasion from installation to scheduled maintenance their service has been excellent. They were prompt and thorough during emergency calls to keep our original AC system working until its replacement in 9/16. From Our sales rep Rob Santoro to our most recent service check with Jacob Buckwalter this past week to everyone else on their team, we would highly recommend Comfort Pro of Reading and Berks county PA if your considering a new system or need maintenance on your existing one. Sincerely, Phil & Diana H. Exeter Township PA
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