Extremely pleased with all aspects of getting my 25 year old oil furnace serviced and repaired when needed by Comfort Plus Services. The communication and response is always excellent starting with Sandy in the office to the service technician Jim C*** scheduling when he can arrive. We've always used Comfort Plus or DMO previously, for the service contract on our boiler as well as purchasing fuel oil and propane from CATO, for the life of the boiler. I've known the service technicians for years. They are knowledgeable, courteous and honest. I have no problem with them coming into my home. Keep up the good work!
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this is the 2nd year that comfort plus has been our service company for our heating system. Chris has always been prompt in scheduling our tune up before winter and Reggie has been our service tech both years, they both are very professional and courteous when scheduling and servicing our unit. we have peace of mind knowing we have a 24\7 service company.
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I give Jim Cody 5 stars.We love Jim,he is like a part of the family.Jim is the only one we want to work on our heater.He knows how to get our heater to work to its best efficiency and he does an excellent job.Jim takes the time to explain things in a friendly matter and you never feel like he is rushing though the job.He is our number one man for our job.Thanks Jim!!!
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I have used Comfort Plus for 16 years - since before the name change to Comfort Plus! The technicians are all excellent but my first choice is Jim Cody who was here last week for a major repair to my Central Air. Jim is not only an exceptional technician for my A/C and boiler but I have added a split Unit to his work load. I would also recommend the office staff for their ability to keep you informed of scheduling especially when facing a major repair. Jim will always be my hero as he not only maintains my equipment perfectly- but when working on my boiler he is inches from an ivory carpet- and in the sixteen years we have had the boiler he has not allowed one speck of dirt to touch that carpet.
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We recently had our HVAC system in Ocean View, Delaware, replaced by Comfort Plus. Comfort Plus has maintained our system for years and has provided outstanding service and total professionalism. This latest experience once again met those high standards. Our sales professional, Rick S., clearly explained our options and expertly answered our questions. Rusty C. and Brandon D., our installers, arrived on time, worked quickly and efficiently, cleaned up afterwards, explained the operation of the system, and were done in less than four hours. They both were great! Finally, back at the main office, Sandy W. was helpful and professional, just like she always has been with any followup questions we asked. The entire team worked together well to ensure this was a good experience. And the new HVAC system works wonderfully. Thanks to Comfort Plus!
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This company is definitely a cut above the rest. They are very customer oriented. We had an emergency with our a/c system and when we called at 8am they responded immediately. I talked to Chris in Customer Service who was friendly and courteous and before we hung up she assured me a Technician would be to my house by late morning. True to her word, Gary was there right on time. He was fast and efficient in diagnosing and fixing the problem. He was also friendly and courteous and I won't hesitate to call Comfort Plus Services again.
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I have written this 5 times now-it seems. Alan can come to my house and I will continue to ask for him to come check or fix all my heating and cooling equipment. He is so calm and listens to all I have to say. He then goes off-repairs my attic stairs-as he could end up stuck in the attic if it unlocked as it did with me! He took his time, came up and down many times and when done-and I was satisfied, he rechecked and made all perfect but told me to call if anything was wrong again. He is so quiet , calm, and attentive, and enjoyable to talk to and just watch. Thank you for all you do , thank you for listening like I know what I am talking about, and thank you for fixing any an all that seems to need help.
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Sandy handled all of my calls very professionally and knew what needed to be done to rectify my request. I knew I could trust her in getting my request completed. Thanks Brandon, Rusty, Terrance, and Kip were involved in the installation/replacement of two heat pump units at my residence. All 4 worked in a very professional manner, were polite, communicated well and got the job done in the time quoted. When asked to work as quiet as possible because my wife worked the night before and was sleeping they complied as best they could. A special recognition to Terrance and Kip for working under our house in the crawl space for long periods of time. Again, thanks to all of you.
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Sandy handled all of my calls very professionally and knew what needed to be done to rectify my request. I knew I could trust her in getting my request completed. Thanks Brandon, Rusty, Terrance, and Kip were involved in the installation/replacement of two heat pump units at my residence. All 4 worked in a very professional manner, were polite, communicated well and got the job done in the time quoted. When asked to work as quiet as possible because my wife worked the night before and was sleeping they complied as best they could. A special recognition to Terrance and Kip for working under our house in the crawl space for long periods of time. Again, thanks to all of you.
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