We recently had our HVAC system in Ocean View, Delaware, replaced by Comfort Plus. Comfort Plus has maintained our system for years and has provided outstanding service and total professionalism. This latest experience once again met those high standards. Our sales professional, Rick S., clearly explained our options and expertly answered our questions. Rusty C. and Brandon D., our installers, arrived on time, worked quickly and efficiently, cleaned up afterwards, explained the operation of the system, and were done in less than four hours. They both were great! Finally, back at the main office, Sandy W. was helpful and professional, just like she always has been with any followup questions we asked. The entire team worked together well to ensure this was a good experience. And the new HVAC system works wonderfully. Thanks to Comfort Plus!
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This company is definitely a cut above the rest. They are very customer oriented. We had an emergency with our a/c system and when we called at 8am they responded immediately. I talked to Chris in Customer Service who was friendly and courteous and before we hung up she assured me a Technician would be to my house by late morning. True to her word, Gary was there right on time. He was fast and efficient in diagnosing and fixing the problem. He was also friendly and courteous and I won't hesitate to call Comfort Plus Services again.
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I have written this 5 times now-it seems. Alan can come to my house and I will continue to ask for him to come check or fix all my heating and cooling equipment. He is so calm and listens to all I have to say. He then goes off-repairs my attic stairs-as he could end up stuck in the attic if it unlocked as it did with me! He took his time, came up and down many times and when done-and I was satisfied, he rechecked and made all perfect but told me to call if anything was wrong again. He is so quiet , calm, and attentive, and enjoyable to talk to and just watch. Thank you for all you do , thank you for listening like I know what I am talking about, and thank you for fixing any an all that seems to need help.
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Sandy handled all of my calls very professionally and knew what needed to be done to rectify my request. I knew I could trust her in getting my request completed. Thanks Brandon, Rusty, Terrance, and Kip were involved in the installation/replacement of two heat pump units at my residence. All 4 worked in a very professional manner, were polite, communicated well and got the job done in the time quoted. When asked to work as quiet as possible because my wife worked the night before and was sleeping they complied as best they could. A special recognition to Terrance and Kip for working under our house in the crawl space for long periods of time. Again, thanks to all of you.
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Sandy handled all of my calls very professionally and knew what needed to be done to rectify my request. I knew I could trust her in getting my request completed. Thanks Brandon, Rusty, Terrance, and Kip were involved in the installation/replacement of two heat pump units at my residence. All 4 worked in a very professional manner, were polite, communicated well and got the job done in the time quoted. When asked to work as quiet as possible because my wife worked the night before and was sleeping they complied as best they could. A special recognition to Terrance and Kip for working under our house in the crawl space for long periods of time. Again, thanks to all of you.
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We signed up for the service plan offered by Comfort Plus two years ago and best decision we made. Today Eddie came to our rent house for our annual tune up. He and his company are beyond professional. Thanks to Sandy for working with us and thanks to Amanda who did her best to help me post pictures on my Facebook page. This is a top of the line company and we are also glad they are part of the Tri-Gas and oil family. By the way, our bill was $0. Great program. Bill Beall Best customer SERVICE reps anywhere. The techs are great too. Very professional. No small talk. The move in, do their job and move out. Love this company.
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