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By Jodi R. on 11/08/18
Excellent service. Excellent workers. Dennis made sure I received the best materials and the top installers. Friendly and professional. Thank you.

By Minde R. on 09/18/18
I call specifically request for Cierra to assist me with my requirements.

By Minde R. on 09/04/18
Great Customer Service - made the order quick and easy.

By Wayne & Nancy A. on 08/15/18
Dennis was very helpful in are purchase of our flooring. The men who did the install of the flooring (Tony,Joe and David) did and excellent job and very polite..

By Marlissa B. on 07/10/18
Heather was extremely helpful in picking out the luxury vinyl plank and getting us a great deal. The installers were absolutely amazing, hard working and super helpful in fixing things here and there. Highly recommend.

By Sharon & Mike F. on 06/30/18
Another hot day in San Diego county, but my husband and I are very delighted with the carpet installation at our home yesterday. We are enjoying the new look in the house and would like to extend our appreciation for the workmanship. We appreciate your superb ass...
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Another hot day in San Diego county, but my husband and I are very delighted with the carpet installation at our home yesterday. We are enjoying the new look in the house and would like to extend our appreciation for the workmanship. We appreciate your superb assistance throughout this process and please extend our appreciation to Lauren Coles for her leadership and her desire to correct an issue for us, the customer. You understood that there was an issue initially and escalated the problem appropriately. We would definitely recommend Coles Fine Flooring to anyone looking for a better flooring solution in their homes or businesses. You demonstrated such a professional attitude along with a personable and friendly tone to your customer - me! Take care and much success to you all!
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By James E. on 04/19/18
(No Comment)

By Cynthia F. on 03/23/18
Heather, thank you for making my first shopping experience at Coles a relaxing expierence. Your professionalism, knowledge and warm personality hit the mark with this customer. I have been working in our La Jolla office for the past 2 days trying to reorganize the ...
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Heather, thank you for making my first shopping experience at Coles a relaxing expierence. Your professionalism, knowledge and warm personality hit the mark with this customer. I have been working in our La Jolla office for the past 2 days trying to reorganize the chaos which followed after our business flooded. Emotionally, I need to put the brakes on one of these projects and have concluded that my home can wait for now. Thank you for all your help Coles is extremely lucky to have you as an employee!Sincerly, Cynthia Friend
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By Sean H. on 02/21/18
Couldn't be happier with the overall service I received, and the follow through at every step of the process to work out any issues was much appreciated.

By Rachel H. on 02/13/18
My experience at Cole’s Santee showroom was wonderful. I was undecided about what kind of flooring I wanted. Taylor was amazing and explained my options, she had so much patience with me as I changed my mind many times. She communicated with me through the whol...
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My experience at Cole’s Santee showroom was wonderful. I was undecided about what kind of flooring I wanted. Taylor was amazing and explained my options, she had so much patience with me as I changed my mind many times. She communicated with me through the whole process, checking in to see how installation was going, and answered my many questions. The installation team was amazing as well, very respectful of my home and made me part of the decision process like how to lay the grain, how I wanted the baseboards and other edges to look, making suggestions when I was undecided. Overall such a great experience. I love my floors and would highly recommended to anyone thinking about new flooring to visit the Santee showroom and ask for Taylor.
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By Rachel H. on 02/13/18
I was very undecided about what type of flooring I wanted. Taylor was amazing she explained my options and had so much patience as I changed my mind several times. She communicate with me throughout the whole process. I would highly recommend visiting the Santee sh...
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I was very undecided about what type of flooring I wanted. Taylor was amazing she explained my options and had so much patience as I changed my mind several times. She communicate with me throughout the whole process. I would highly recommend visiting the Santee showroom if you are considering a flooring project.
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By Dennis & Bernice S. on 02/12/18
Excellent service both at Coles flooring from Taylor and the flooring crew. Fast, courteous and schedule. Thank you, your awesome!

By Mark & Cheri G. on 02/12/18
We worked with Dennis at the Santee Coles store to have our entire house re-carpeted. Dennis was very knowledgeable, professional, and helpful. He clearly described the entire process, and everything went smoothly according to his description. We are very happy wit...
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We worked with Dennis at the Santee Coles store to have our entire house re-carpeted. Dennis was very knowledgeable, professional, and helpful. He clearly described the entire process, and everything went smoothly according to his description. We are very happy with the results, and would recommend Coles, and Dennis to friends and family.
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By Gary & Gail H. on 01/11/18
Dennis was great to work with. He is very knowledgeable and responsive. Only problem was that we waited for a certain installer but then a different one was sent. That installer had a family emergency after one day so our job was finished by Luke. Luke was very ef...
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Dennis was great to work with. He is very knowledgeable and responsive. Only problem was that we waited for a certain installer but then a different one was sent. That installer had a family emergency after one day so our job was finished by Luke. Luke was very efficient & did a awesome job installing our floor.
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By Lynette & James F. on 01/04/18
Dennis was extremely helpful through the whole process of selecting the carpet to following through several times to keep us posted when the carpet had arrived down to the installation date. We love the carpets and loved the excellent professional assistance.

By Alice V. on 12/26/17
Our salesman, Dennis, very clearly explained what to expect with the cost, time of installation, and the various types of flooring. Tony, our installer, was very efficient, and even had to reschedule his installation because of a plumbing problem we had. He eve...
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Our salesman, Dennis, very clearly explained what to expect with the cost, time of installation, and the various types of flooring. Tony, our installer, was very efficient, and even had to reschedule his installation because of a plumbing problem we had. He even came in and worked on a Saturday to finish up, and did a very professional job.
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By Mark K. on 12/23/17
We love are carpet at a reasonable price.

By Earl & Beverly G. on 10/30/17
Dear Dennis, Our carpeting is beautiful! We want to thank you for all your help. The time you spent with us, your helpful suggestion on not only our carpet selection, but the tile for our hearth really paid off. Carpeting wsas a big decision for us, and your expert...
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Dear Dennis, Our carpeting is beautiful! We want to thank you for all your help. The time you spent with us, your helpful suggestion on not only our carpet selection, but the tile for our hearth really paid off. Carpeting wsas a big decision for us, and your expert advice made choosing a lot easier. Also, thanks for sending Joe and Dave to install our carpet. They were friendly, competent, and did an excellent job. It was a pleasure to have them in our home. We are so thankful we chose Coles to purchase our carpeting! Thanks for giving our home just the look we wanted.
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By David & DeeDee O. on 10/26/17
Scheduling management completely dropped the ball, not once but twice. The guys that did the actual install were fantastic, but again, scheduling was a mess.

By David & DeeDee O. on 10/24/17
Scheduling was a giant fail, not once but twice. The guys that did the installation did fantastic and we are very pleased with that, but there were too many problems with scheduling. And that is why we will not recommend Coles.
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619-442-3277

Select any employee to see all their reviews.

Dennis F
Rating:
31 total reviews!
Heather C
Rating:
4 total reviews!
Taylor R
Customer Service Rep.
1 Year
Rating:
(7 total reviews)
Michelle B
Customer Service Rep.
Rating:Just Launched
Cierra R
Rating:
(2 total reviews)
Dennis M
Rating:Just Launched

* Total number of reviews and star-ratings are based on data collected during the time period Coles Fine Flooring Santee has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at Coles Fine Flooring Santee. Our BBB Membership rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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