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By Jessica H. on 08/16/18
Worst experience of my life dealing with any contracting or carpet company. When purchasing carpet, I was convinced to upgrade to an expensive Tiffany carpet pad by a sales rep. After it was installed in our house it had a very strong toxic smell which was not im...
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Worst experience of my life dealing with any contracting or carpet company. When purchasing carpet, I was convinced to upgrade to an expensive Tiffany carpet pad by a sales rep. After it was installed in our house it had a very strong toxic smell which was not improved by airing out the house constantly for a month. My children developed headaches and nausea from this pad immediately upon installation. BEWARE of their so called one year replacement guarantee. They will not tell you that you end up having to repay at least $2500 in installation labor fees and at least another $1000 in new padding as their guarantee does not include padding. After about 6 weeks of making constant complaints about the toxic smell of the padding and my kids being ill, Coles finally removed it and replaced it with a wool pad. They charged me almost $5,000 for this. When I asked customer service if they could give me credit for the pad that made my children sick I was referred to Lauren Cole who is a member of the family business. She was the rudest and most unempathetic person I have ever spoken to in any business. She denied that the pad had made my kids sick even though removing it from my home completely resolved their symptoms. She said she didn’t care if I wrote bad reviews and threatened that if I didn’t give her my credit card at that moment to settle the balance she would put a lean on my home. Note this was coming from an owner of this supposed “caring family business” to a customer who had already spent $11,000 at her business including buying a $1,000 vacuum from one of her stores. She treated me like this over a small balance of which I was planning to pay and was just asking for some credit for a pad that made my family ill. I have never felt so unappreciated as a customer anywhere. Please take your business elsewhere, they do not value their customers .
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By Charles G. on 08/12/18
Our designer Miss Hana Dierker was very helpful and listen us very good. She came to our house and check out if everything going well.

By Patty O. on 07/19/18
Jaclyn was so helpful today. I have been working with another store and rep for months to resolve issues and to find the right carpet. Jaclyn helped and resolved my issues in less then 30 minutes of being in her store. Employees make the biggest difference for a co...
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Jaclyn was so helpful today. I have been working with another store and rep for months to resolve issues and to find the right carpet. Jaclyn helped and resolved my issues in less then 30 minutes of being in her store. Employees make the biggest difference for a company and Cole's is so lucky they have her. Jaclyn saved time for me since she resolved issues and found answers for questions I have been researching.
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By RAY B. on 07/13/18
Noel was very helpful and worked with us to find the right carpet at the right price point for our boat

By Barbara E. on 06/29/18
I can't say enough about how pleased I am with my recent shopping experience at Coles! I ordered two custom area rugs. Raquel was so helpful in making my selection and then when I had to make a change to the order, she was right on it and made it happen easily an...
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I can't say enough about how pleased I am with my recent shopping experience at Coles! I ordered two custom area rugs. Raquel was so helpful in making my selection and then when I had to make a change to the order, she was right on it and made it happen easily and smoothly. I received my order promptly and the rugs look beautiful! My thanks to Raquel and the rest of the very professional staff at Coles!
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By Erin H. on 06/27/18
Another great year with my second area rug from Coles. My first rug has been wonderful in my kindergarten classroom library for two years now. It has held up to my little ones rolling, lounging and reading their books in our classroom library for two years beauti...
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Another great year with my second area rug from Coles. My first rug has been wonderful in my kindergarten classroom library for two years now. It has held up to my little ones rolling, lounging and reading their books in our classroom library for two years beautifully!! My second area rug has been an amazing addition to our writing center this past year. Again it is one of my students most favorite areas in our classroom. In fact, the two most used areas are the library and writing center. They love the rugs as much as I do!! Thank you Coles, I would never have been able to purchase either of these rugs on my own. Thank you!!
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By Terese M. on 06/24/18
love working with Linda!

By Stefani W. on 06/22/18
We’ve had such a great experience with the team at Coles Fine Flooring. Fariba, who guided us through the many beautiful options in carpet and flooring, was an absolute dream to work with. She has a wonderful design sense and a real feel for who her customers are...
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We’ve had such a great experience with the team at Coles Fine Flooring. Fariba, who guided us through the many beautiful options in carpet and flooring, was an absolute dream to work with. She has a wonderful design sense and a real feel for who her customers are and what would best suit their home. It took us two years to finally schedule the completion of our project, and she was helpful and reassuring and very responsive to questions and concerns throughout. We also had superior service from Coles installer, Gabe, who seems to be able to handle any little "bump in the road." He expertly installed carpet, baseboards, and flooring, and dealt quickly and ably with small, unexpected surprises.
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By Gary H. on 06/19/18
Katie is the most professional and best. I would highly recommend getting flooring advice from her. Very good!!

By Andreanna R. on 06/11/18
Cole's did an amazing job partnering with my company Total Package Professional Services to completely transform a bedroom for a Make a Wish project we organized. Very responsive, professional and above and beyond help! We are very happy with our results with Cole'...
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Cole's did an amazing job partnering with my company Total Package Professional Services to completely transform a bedroom for a Make a Wish project we organized. Very responsive, professional and above and beyond help! We are very happy with our results with Cole's. Not to mention, the carpet is AMAZING!
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By Patricia F. on 06/07/18
Aaron was extremely helpful in selecting a sample of engineered wood that would match my present wood flooring. He also gave me info re the manufacturer, their location and that it was a green product. Looking forward to working with him in the near future.

By Rob B. on 06/05/18
We purchased our flooring from the Morena Blvd location in San Diego, Gina M***** was wonderful throughout the entire sales, and installation process. We are beside ourselves happy with our new flooring, and the Coles experience created by the people who work there...
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We purchased our flooring from the Morena Blvd location in San Diego, Gina M***** was wonderful throughout the entire sales, and installation process. We are beside ourselves happy with our new flooring, and the Coles experience created by the people who work there. Big Thanks goes out to Gina, and the Coles team!
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By Beth P. on 06/03/18
Friendly, knowledgeable, with excellent follow through!

By Meghan B. on 05/30/18
Katie is absolutely spectacular at what she does and has endless energy. Her expertise is superb and her turn around time is amazing. Go with Katie at Coles!

By JIM W. on 05/30/18
I have remodeled/refreshed 7 residences over the past year. I had tile flooring installed in kitchens and baths using other retailers and installers and came to Coles to purchase a specific tile. The salesperson was helpful and they had the tile I needed (4.5 stars...
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I have remodeled/refreshed 7 residences over the past year. I had tile flooring installed in kitchens and baths using other retailers and installers and came to Coles to purchase a specific tile. The salesperson was helpful and they had the tile I needed (4.5 stars so far). Coles also recommended a contractor for the installation That was a mistake. The contractor left a mess outside, left grout on almost every piece of tile and layed the wrong pattern. The upside was the contractor was professional and produced straight lines of tile. (1.5 stars). Unfortunately Coles/Contractor would not re-lay the tile so I'm stuck with a pattern I don't like. Tips: Draw how you want the pattern of tile to be layed ON THE CONTRACT. Take pictures of the areas where the installer will work BEFORE THEY START. Ask for a tile installer - NOT a contractor that can install tile.
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By Charles C. on 05/28/18
so far so good. when i get to the pricing and installation we shall see how it goes.

By Charley & Victoria W. on 05/22/18
I have just had hardwood floors and baseboards installed by coles, working with **** ****** out of the Morena location and installer *** ******** and his partner *****. Having just been through 4 months of a near complete remodel of the interior of my house (includ...
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I have just had hardwood floors and baseboards installed by coles, working with **** ****** out of the Morena location and installer *** ******** and his partner *****. Having just been through 4 months of a near complete remodel of the interior of my house (including 3 bathroom redo's), these three were stellar! The arrangements were coordinated perfectly by **** and she kept me updated from start to finish. *** and ***** were perfectionists to the last detail. I had to leave for a business trip during the two-week process and never worried one bit about leaving my house in their capable hands. Not a detail was overlooked and not one speck of dust was left when the job was done. I look forward to using coles again and have been so very pleased to show off my beautiful flooring to everyone! If you are considering *****, I can highly recommend them without hesitation.
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By Chris & Brian S. on 05/22/18
Had Cali Bamboo vinyl flooring installed in our bedrooms. Dave in sales was very professional and helpful. The installation crew did a wonderful job and on schedule. Great product and service from a reputable family owned business, Coles.

By Saundra S. on 05/06/18
I highly recommend Jaclyn Rocconi. She is knowledgeable, efficient and very pleasant to deal with. I will gladly pass her name along to friends who are looking for flooring.

By Leslie & Russell O. on 05/05/18
David was very conscientious from first visit to finalizing the installation.
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