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By Bill & Kari S. on 10/14/18
David Thompson was very professional and knowledgeable in helping us select our carpet. The process was painless and the installation by Mariano was exceptional. We love the memory foam pad and new carpet, thank you, Coles!

By Nancy K. on 10/13/18
Linda was very helpful.

By Roger & Debra P. on 10/12/18
We love our new flooring and couldn’t be happier. Our experience with Hanna was exceptional,she’s a real asset to Coles, very professional and like able at the same time, a real pleasure doing business with her. Our floor installer Francisco was likewise and h...
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We love our new flooring and couldn’t be happier. Our experience with Hanna was exceptional,she’s a real asset to Coles, very professional and like able at the same time, a real pleasure doing business with her. Our floor installer Francisco was likewise and he did an excellent job, above and beyond! I would recommend Coles to anyone, we’re very satisfied customers.
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By Mike M. on 10/04/18
Katie did a great job, jumped through a bunch of hoops to make my project happen on time, above and beyond. She has earned a client for life. Pleasure to work with.

By suzanne w. on 09/24/18
(no comment)

By Michelle R. on 09/21/18
Walked into Coles on Morena and was so happily surprised with the friendly welcome and wonderful surplus. Linda was so knowledgeable and helpful! I showed her a picture and explained what carpet I would like and she knew just what I needed. I needed something in st...
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Walked into Coles on Morena and was so happily surprised with the friendly welcome and wonderful surplus. Linda was so knowledgeable and helpful! I showed her a picture and explained what carpet I would like and she knew just what I needed. I needed something in stock and installed asap. The entire team did an amazing job and installed within 5 days. I couldn't be happier with Cole's fine flooring. Highly recommended!
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By Edward B. on 09/17/18
David Bailey went out of his way to help me select the best material for my job keeping the cost down to a minimum. I would recommend him to anyone. He puts the customer first. I could not be more pleased with the installation of the flooring in the entry way and n...
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David Bailey went out of his way to help me select the best material for my job keeping the cost down to a minimum. I would recommend him to anyone. He puts the customer first. I could not be more pleased with the installation of the flooring in the entry way and new carpeting.. I thought my last carpet was installed well but Jose did what I would call a perfect job. I mentioned the problem with a black line on each side of the stair on the old carpet.. He installed the pad from one end of thea stairs to the other to get rid of the cracks on each side of the stair tread and seal them so dust would not be a problem with the new carpet.
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By Jammie R. on 09/14/18
Thank you for such an amazing experience yesterday at Coles Fine Flooring. I was truly blown away by you and the front desk gentlemen’s customer service, the two of you really went above and beyond to help me find what I needed on such short notice. Thank you!

By Jeannie S. on 09/11/18
I worked with Linda Kemper at Coles Fine Flooring. She is wonderful, totally knowledgeable, and helped me sort through all of the carpets. I would absolutely recommend her! The carpet we chose looks fantastic!!!

By Tim F. on 09/07/18
Very helpful and very experienced. I would highly recommend.

By Dinesh P. on 08/29/18
(no comment)

By Minnie K. on 08/24/18
I want my email to go directly to coles ownership, not out into the never world. I was so disappointed!!!!!!

By Richard D. on 08/22/18
Exceptional customer service. The whole Cole's team made a real difference in helping plan us the installation of our new floor.

By Jessica H. on 08/16/18
Worst experience of my life dealing with any contracting or carpet company. When purchasing carpet, I was convinced to upgrade to an expensive Tiffany carpet pad by a sales rep. After it was installed in our house it had a very strong toxic smell which was not im...
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Worst experience of my life dealing with any contracting or carpet company. When purchasing carpet, I was convinced to upgrade to an expensive Tiffany carpet pad by a sales rep. After it was installed in our house it had a very strong toxic smell which was not improved by airing out the house constantly for a month. My children developed headaches and nausea from this pad immediately upon installation. BEWARE of their so called one year replacement guarantee. They will not tell you that you end up having to repay at least $2500 in installation labor fees and at least another $1000 in new padding as their guarantee does not include padding. After about 6 weeks of making constant complaints about the toxic smell of the padding and my kids being ill, Coles finally removed it and replaced it with a wool pad. They charged me almost $5,000 for this. When I asked customer service if they could give me credit for the pad that made my children sick I was referred to Lauren Cole who is a member of the family business. She was the rudest and most unempathetic person I have ever spoken to in any business. She denied that the pad had made my kids sick even though removing it from my home completely resolved their symptoms. She said she didn’t care if I wrote bad reviews and threatened that if I didn’t give her my credit card at that moment to settle the balance she would put a lean on my home. Note this was coming from an owner of this supposed “caring family business” to a customer who had already spent $11,000 at her business including buying a $1,000 vacuum from one of her stores. She treated me like this over a small balance of which I was planning to pay and was just asking for some credit for a pad that made my family ill. I have never felt so unappreciated as a customer anywhere. Please take your business elsewhere, they do not value their customers .
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By Charles G. on 08/12/18
Our designer Miss Hana Dierker was very helpful and listen us very good. She came to our house and check out if everything going well.

By George M. on 08/08/18
Excellent service by David Bailey in selecting carpet. Installers arrived at designated time and completed job in professional manner. No complaints. Have used Coles in the past and will probably do so again in the future.

By Patty O. on 07/19/18
Jaclyn was so helpful today. I have been working with another store and rep for months to resolve issues and to find the right carpet. Jaclyn helped and resolved my issues in less then 30 minutes of being in her store. Employees make the biggest difference for a co...
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Jaclyn was so helpful today. I have been working with another store and rep for months to resolve issues and to find the right carpet. Jaclyn helped and resolved my issues in less then 30 minutes of being in her store. Employees make the biggest difference for a company and Cole's is so lucky they have her. Jaclyn saved time for me since she resolved issues and found answers for questions I have been researching.
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By RAY B. on 07/13/18
Noel was very helpful and worked with us to find the right carpet at the right price point for our boat

By Barbara E. on 06/29/18
I can't say enough about how pleased I am with my recent shopping experience at Coles! I ordered two custom area rugs. Raquel was so helpful in making my selection and then when I had to make a change to the order, she was right on it and made it happen easily an...
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I can't say enough about how pleased I am with my recent shopping experience at Coles! I ordered two custom area rugs. Raquel was so helpful in making my selection and then when I had to make a change to the order, she was right on it and made it happen easily and smoothly. I received my order promptly and the rugs look beautiful! My thanks to Raquel and the rest of the very professional staff at Coles!
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By Erin H. on 06/27/18
Another great year with my second area rug from Coles. My first rug has been wonderful in my kindergarten classroom library for two years now. It has held up to my little ones rolling, lounging and reading their books in our classroom library for two years beauti...
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Another great year with my second area rug from Coles. My first rug has been wonderful in my kindergarten classroom library for two years now. It has held up to my little ones rolling, lounging and reading their books in our classroom library for two years beautifully!! My second area rug has been an amazing addition to our writing center this past year. Again it is one of my students most favorite areas in our classroom. In fact, the two most used areas are the library and writing center. They love the rugs as much as I do!! Thank you Coles, I would never have been able to purchase either of these rugs on my own. Thank you!!
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