I could only choose one person for the review but everyone that has been part of the new system install has been incredible. Just had a new Bosch Heat Pump installed, from the sales person Chris B. to the install crew and follow up today.....service has been exceptional. Had a lot of questions and everyone took the time to answer. left the install areas very clean and were 100% professional. I was very impressed with the extra time they took to make sure everything was good before leaving.
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Jason White showed up on time and was Knowledgeable about our unit. His first troubleshooting had us cool for a few days, but the problem reoccurred. When we called about the unit acting up again, Jason came back and honored his 30 day guarantee to make sure we were taken care of. Troubleshooting is never an exact science but it was reassuring that Jason knew exactly what to do each step of the way! Been running at a crisp 71 degrees ever since! Fully recommend!
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I had to call for service a second time because the problem was not resolved the first time. Matt was very prompt, professional, and knowledgeable. He had the issue fixed in less than 30 minutes. We have to have an air return put in our hallway in the fall and I won’t hesitate to call Climate Control for the job.
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Our field tech., Matt Brown, was extremely helpful, polite and gave us so much useful information about our issue and future products. He was able to fix the problem withing 15 minutes of arrival, when just an hour before another tech from another company wouldn't touch it then tried to get us to purchase an expensive replacement. Our family thanks your company and Matt for excellent service.
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We had just spent the night without AC and temp well into the 80's. I called Climate Control Systems at 8:30 fearing we would have to replace the AC unit here in the middle of summer. Jason found the problem and had us up and going in less than an hour. A bad capacitor and a total bill of around $300.00 I would highly recommend CCS and plan to contact them in the fall to replace the unit which is of an unknown age, but close to 20yrs...could be 30. One forgets those things as the years fly by.
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Only good stuff to say about today's experience with Jason: he called before coming, arrived on time, was pleasant, knowledgeable, thorough, and very professional in every way -- a 5-star rating earned and deserved. We will definitely continue our relationship with Climate Control Systems for any HVAC-related needs in the future.
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We had just moved into our new home when the heater motor went out - and it was freezing outside. After being told by a few other **** service companies that it would be weeks before they could come; we stumbled across Climate Control Systems in ************ The same or next day, Nick showed up in the freezing cold rain. He quickly located the problem as being a burned out motor and had one overnighted immediately. Within a few more days we had heat. Nick never once tried to push anything on us that we did not need. He even told me I did not need a few things I had inquired about. We were so impressed with Nick and Climate control that we asked to sign a service agreement while Nick was here fixing the heater. We have since had Nick and his father Jason, come back out to install an Ultraviolet Light to clean bacteria from the unit's coil and install a new Merv Filter. The discount we received for both service visits was certainly helpful. We look forward to seeing Nick and Jason at our regular bi-annual visits. Climate Control Systems is a great company to deal with. Everyone from the person that first answers the phone to the other office workers and service people are kind, professional, knowledgable, fast and friendly. I get the feeling they really do care about their customers. All around Great Guys, Great Service and Great Work - Can't Be Beat! ** UPDATE ** We have now been using Climate Control for over 6 months and we still love these guys. As previously mentioned, we signed a service agreement and are so glad we did. Nick, Jason & Chris keep our system running smoothly and Amy always lets us know ahead of time when we it's time for a service call. We would highly recommend these guys to anyone - and we have.
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Matt was punctual (right on time), courteous, helpful, very knowledgeable and thorough. He took his time and asked me if there was anything else I needed help with while he was here and gave me feedback on what he did while he was here and reported to me that everything looked great. He changed the filter and cleaned up very nicely around the outside unit! I would definitely recommend his services and use him again!
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