Dan P. came out to look at my AC unit. He was very professional and took the time to explain to me what was wrong with my unit. He came to my home twice and was on time & respectful both times. City Wide's office staff, Janelle & Shelly, were equally as helpful. City Wide was assigned to my case through my home warranty company. All the City Wide employees worked very hard with me and advocated for me as I struggled to deal with my home warranty company. I would recommend using City Wide for any heating or cooling needs because they put the customer first.
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My husband had a massive heart attack on Christmas morning while on vacation. Two days later as they are getting him ready for quadruple bypass surgery I receive a phone call from our rentals downstate that the furnace stopped working. To make a long story short I called Al from the hospital. He was able to send someone out right away to get the furnace up and running. The tenants had a newborn and it was imperative to get them heat. What a weight lifted during a very difficult time. I had a new furnace put in a week later as the one in there was 40 years old. They did a great job installing the new furnace and I was able to pay them from the U.P. Since my husband was still hospitalized. I can't say enough good things about the customer service I received.
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I had Citywide Heating & Cooling install a new furnace on the third day after placing the order, on the coldest day of the year! They took out the old and put in the new one, checked and repaired a tear in the insulation in the crawl space outside... I'm very happy with this company. And also liked speaking with ******* (not sure of spelling) at the office on the phone. Very polite and helpful. Thank you.
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I want to let you know how much I appreciate City Wide. The employee, Alan Hartline, was so friendly, a good worker, and did a fantastic job explaining what I needed to fix my furnace. He had to go get the part and was back within a couple hours and installed the part within a very short time. He will be my service worker for my yearly furnace and air conditioner because he is so professional, friendly, and knows his job. My son had City Wide and he told me about them when my furnace wou;dn't
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