My husband had a massive heart attack on Christmas morning while on vacation. Two days later as they are getting him ready for quadruple bypass surgery I receive a phone call from our rentals downstate that the furnace stopped working. To make a long story short I called Al from the hospital. He was able to send someone out right away to get the furnace up and running. The tenants had a newborn and it was imperative to get them heat. What a weight lifted during a very difficult time. I had a new furnace put in a week later as the one in there was 40 years old. They did a great job installing the new furnace and I was able to pay them from the U.P. Since my husband was still hospitalized. I can't say enough good things about the customer service I received.
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I had Citywide Heating & Cooling install a new furnace on the third day after placing the order, on the coldest day of the year! They took out the old and put in the new one, checked and repaired a tear in the insulation in the crawl space outside... I'm very happy with this company. And also liked speaking with ******* (not sure of spelling) at the office on the phone. Very polite and helpful. Thank you.
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I want to let you know how much I appreciate City Wide. The employee, Alan Hartline, was so friendly, a good worker, and did a fantastic job explaining what I needed to fix my furnace. He had to go get the part and was back within a couple hours and installed the part within a very short time. He will be my service worker for my yearly furnace and air conditioner because he is so professional, friendly, and knows his job. My son had City Wide and he told me about them when my furnace wou;dn't
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Citywide Heating &Cooling put in our new A/C and Heating units last August 2018. We were very impressed with the attention to detail, the way they handled all our questions and even with a few issues along the way they handled each step with professionalism and character to get the job done right. Alan H. has mainly been the one who has come back for service calls or maintaining the units at the times when service is needed. I am so impressed with this young man and how well he pays attention to details, explaining anything that needs to be explained with a new unit. He's been trained well and has got such a nice way about him that I feel confident having him in our home taking care of the needs of each unit. I would highly recommend this company to my friends and family if they needed repairs or new units. From start to finish we have been well pleased with all the employees we have dealt with there at Citywide Heating and Cooling. Keep up the good work!!
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