I want to let you know how much I appreciate City Wide. The employee, Alan Hartline, was so friendly, a good worker, and did a fantastic job explaining what I needed to fix my furnace. He had to go get the part and was back within a couple hours and installed the part within a very short time. He will be my service worker for my yearly furnace and air conditioner because he is so professional, friendly, and knows his job. My son had City Wide and he told me about them when my furnace wou;dn't
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Citywide Heating &Cooling put in our new A/C and Heating units last August 2018. We were very impressed with the attention to detail, the way they handled all our questions and even with a few issues along the way they handled each step with professionalism and character to get the job done right. Alan H. has mainly been the one who has come back for service calls or maintaining the units at the times when service is needed. I am so impressed with this young man and how well he pays attention to details, explaining anything that needs to be explained with a new unit. He's been trained well and has got such a nice way about him that I feel confident having him in our home taking care of the needs of each unit. I would highly recommend this company to my friends and family if they needed repairs or new units. From start to finish we have been well pleased with all the employees we have dealt with there at Citywide Heating and Cooling. Keep up the good work!!
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Alan was very friendly, prompt, efficient and informative about the problem with my furnace. It would not go to the desired degree of heat and although the furnace would start the process, it kept quitting on the process after a minute. Alan found the culprit item and made the repair. He stayed long enough to make sure the furnace was operating properly. I appreciated his thoroughness as the temps were hitting subzero for the remainder of the weekend and the house was dipping near the 50 degree mark during the day. It was uncomfortable. I appreciated City Wide’s emergency service and I was thankful their staff is so well versed in furnace repair. I was given options about replacing another minor issue that could lead to other problems and it was replaced right away. Nice to be forward thinking on the repair - a big thank you to Alan and City Wide.
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