Shaun M. was very courteous and knowledgeable. He called and said he would be at my house in twenty minutes and he was there in less than twenty minutes He was very thorough, friendly. He diagnosed the problem and was very willing to explain the issue with my HVAC system. Thanks for working on weekends. I have used Chesterfield Service for over thirty years and I highly recommend them.
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Chesterfield Service installed a humidifier in our home last week. Shaun and Sean were both very professional and did a great job. They removed all traces of the old unit, and did a very neat and tidy job installing the new humidifier. I received an email before they arrived with the names and photos of the technicians, along with notice that they would be in clearly marked trucks, are background checked, etc. It was really reassuring to have that info before letting a stranger into my home (to the sales staff, I would recommend mentioning that as part of your sales pitch!). Both the guys wore shoe-covers while going to and from the utility room. They also made sure I understood how the unit worked and showed me how to change the filter before they left. Overall, a very good experience. Thanks!
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Shaun is an exceptional service professional! He takes time to explain everything he is doing and thoroughly answers all of our questions. Shaun is friendly and professional, and his HVAC knowledge is extensive. He is always courteous and respectful, and we thoroughly enjoy working with Shaun. You have an amazing employee who does an exceptional job representing Chesterfield Service!
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I have been using Chesterfield Service for 25 plus years for both hvac and appliance services. They are a truly reliable company. Shaun Malawey has been my preferred technician ever since he joined the company... and is an extremely knowledgeable, thorough and professional. During my service calls I have witnessed Shaun train and tutor other technicians and he certainly promotes integrity and a positive image for Chesterfield Service. Bravo to Shaun!!
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I have recently used Chesterfield Service for major appliance repair as well as heating and cooling. Dave was my appliance technician. He was very kind and I am so thankful for him! Shaun was the technician that came to perform a cleaning and safety inspection of my furnace. He was very patient and understanding when I had questions. Overall wonderful job!!
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We have made a good decision when we called Chesterfield Service this past July when our air conditioner broke. Shaun Malawey came and fixed it the same day we called, having called several others, only to be told it would be several days before they could respond. While here on the first visit, Shaun sold use on a maintenance program for our air conditioners and furnace units. Since the initial visit, Shaun has been back twice, doing the preventative maintenance program first on the air conditioners and today on the furnace units. Shaun is always on time, does a great job explaining what he is doing, addresses all my questions, and tells me about related subject matter similar to my questions. Through our visits, I feel I can trust him and he's interested in helping correct my problem. I would recommend Chesterfield Service to my friends and neighbors.
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