Scott Statler was on time, very polite, and not only fixed the problem but gave an easily understood explanation of problem and solution. Along with that, he gave helpful advice on another appliance! I would feel confident in recommending Chesterfield Service and would request him if I have another appliance issue.
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Leighton Dennis was my tech who came out to inspect & repair my fridge (t-stat burned out). He was so professional, courteous and very patient since the type of fridge I have was not the easiest to repair. He made sure it was working properly and that all the parts were secure before he left. I wouldn't hesitate to recommend him for your appliance repair needs and if I ever need a service call, I will ask for him.
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Dave was at my home on September 16. He was very helpful and courteous. Before he left he made sure I knew how to remove, clean and then replace the filter parts in my dishwasher. This was very helpful. Before his visit I was unaware that this needed to be done. I’m sure this will help to prolong the life of the dishwasher and for that I am most appreciative. Thank you Dave.
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I would like to offer some feedback on my past two experiences with Chesterfield Service. My AC unit broke down. It was a very hot humid day and not only was someone here within a couple hours but also made sure to take into consideration a dental appointment I had that afternoon. A few days later my dishwasher needed repair. It was also taken care of in a timely and professional manner. I recently lost my husband and find myself in situations where I am uncomfortable and unsure of how to handle. A couple times with other companies I feel I have been taken advantage of. I have wondered how they would like their Mother, Wife, Daughter, Sister to be in this situation and how they would like them to be taken care of. Today I found out you now have a Plummer on board and I would not hesitate to call you when I am having plumbing issues. From the pleasant person on the phone to your technicians you have an exceptional customer service and repair team.
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Have had two occasions recently to call for service, and both were excellent, from the initial phone call to schedule follow-up to on-time arrival to explanations about the problems and solutions. One was for an exhaust fan that was still under warranty, so the service was free and problem fixed in a matter of minutes. In the other case, Jeff did not think that their plumbing service was the right one for our proprietary reverse osmosis system, and actually recommended another company to meet our need, but took a good deal of time explaining why and educating us about related maintenance issues in our new construction.Then he gave us a half price break on the service call. Competence and experience along with courtesy and explanations go a long way. Will not hesitate to use them again when need arises.
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I had a plumbing issue over the weekend, Jeff (the plumber) spoke with me Saturday and suggested we try to get through until Monday and he promised he would work me in somehow. Not only did he show up Monday afternoon and addressed the initial problem but he solved four more issues we had. I can't speak highly enough about how pleased I am on Jeff's professionalism, knowledge, and work ethic, if I could give him more than 5 stars I would. We are VERY PLEASED!!!!!
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Jeff called to let me know he was on the way and when he would arrive. He was right on time and quickly assessed the situation and what would be involved in installing the water softener I had purchased. He was very knowledgeable, offered valuable information and was able to immediately set an appointment for completing the project. He was very professional and extremely courteous, actively listening to my concerns and tailoring responses to ensure my satisfaction as well as accommodate my work schedule.
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