I needed to upgrade my furnace and central air in my home i shopped around a little and found Chappell Central to be the best choice i was blown away by their knowledge and their warranty . My sales person was Randy S. and my installer was Fran S. Randy was very impressive he was amazing to work with he offered very good advise he had several rebates available which he did all the paper work for us to receive the rebates his estimate was correct and better then the competition they even have a 10 year parts and labor warranty no other place in the area gave us this option. Fran was my installer they showed up on time and laid down mats to protect my carpet during my install Fran worked until the job was done his work was top notch very nice guy to talk with when he was done he explained things to us he answered any questions we may have as well he also did not leave any mess he cleans up the job site as he works He did a very good job installing our furnace i will recommend others to go see Randy S.& Fran S In the future they both work well together and exceeded my expectations. They are a 5 star company. Give them a call you will be glad you did ask for Randy S for your sales person.
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Dan D. did great work on cleaning our ducts. We've never had this done before in our 25 year old home and I am excited to have clean ducts! Dan was very thorough, friendly, and helpful. He was in the home all day working very hard. He answered a lot of questions and left the home immaculate. Bad news- our furnace wasn't working well the day he came. Good news- Dan called a service tech that day and the tech was at our house before the day was over. More bad news - we need a new furnace. But we trust Chappell Central to do a good job on installing our new one just like they did on all our heating/cooling systems. Thanks Dan D for your hard work. AND for leaving us space heaters until the new furnace can get put in!
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Furnace went out just as we were heading home from the hospital, so we needed assistance right way to ensure a comfortable home for my ill wife. They were out quickly to assess the issue, and they were thorough in the explanation of my options. Once it was clear that a new furnace was the best option, they were quick to get out and get it installed. Very professional and neat in their work.
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We have had excellent service from Chappell Central. We recently bought a home with a heat pump and we needed some to check out the furnace and adjust the heat pump. A service consultant came out and checked the pump and furnace, he was very knowledgeable and really explained things. We also had a moisture issue so Randy Sather came out to check things over and recommended an air exchanger. He had Brad S install it and the humidity is way down. Every service consultant has been amazing in the way they installed equipment and the customer service they extended. They are an exceptional company with great employees.
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Fran was on-time and stayed until the furnace was completely installed and tested. With the cold weather that followed was very timely to install while the temp was 27 instead of 22 below this week . Fran cleaned up and used tarps to eliminate tracking into the house and was pleasant to work with.
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