Marti arrived and was up the steps with all his gear and spare fill column replacement parts for the toilet and listening to the specifics of the problem within 5 minutes. When he was done, he tested the operation of the toilet and found another tiny leak at the bolts that hold the tank to the bowl. Marti stated that the bolts were rusted....35 years!.....and that they would need to be replaced soon. I asked him if he had the parts available in the truck and he said he did , so he went to get them and also replaced the rubber seal draining the tank into the bowl. So I saved the cost of a second trip out to my house for repairs to the same toilet and I now have a one year guarantee on the parts and labor for the repairs. I would have liked things cheaper, but custom service work 3 days before Easter when I only phoned in to request help 4 hours earlier is not bad! Thank you, Marti, for the great work!
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Marty was very helpful in resolving the issues with my old, leaking laundry faucet that didn't have any shutoff valves. At his first visit, although he was unable to provide a faucet that would fit on the old stone laundry sink, he researched where I could purchase a faucet that would work and installed shutoff valves to deal with the immediate problem of running water. On the second visit, he installed the new faucet and fixed the problem completely.
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Always a pleasure to work with the gang at Chadds Ford Climate Control. Installation was actually a pleasant experience. When was the last time you heard that about a major construction project. Service since installation has been exceptional. On time, courteous and thorough. What more can you ask for?
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Can I give greater than 5? You have a terrible rating system but your heating and air conditioning service is excellent. Since Breeding and Day has apparently been getting out of the business I have had 3 different service calls, 1 for air conditioning and 2 for the furnace. All 3 have been great. I believe Jonathan was on the first furnace problem and Brandon fixed the air conditioner and did the recent fall furnace checkup.
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Our hotwater heater died on a Saturday evening and we made a call to Climate Control’s 24 hr emergency service on Sunday morning. A service tech called back and helped us trouble shoot the need for immediate service (at higher weekend rates) or if we could do a few preventive measures to prevent leaks and wait for regular service on Monday. Although the tech was ready to come over and drain our tank, we felt comfortable with the situation and waited the 24 hrs. I called to set up a replacement water heater first thing Monday morning and the office was already familiar with our situation and dispatched a crew (the plumbing manager!) with a new water heater. We were up and running shortly after lunch. This was a replacement we should have scheduled much sooner, so we already had a few quotes. Climate Control’s quote was in line with others, so we were very happy with our decision to call them (based on our previous experience with their work in replacing our air conditioner/heater several months earlier. VERY pleased with 24 hr. Service response, customer service, pricing, equipment, and expertise. Highly recommend!!
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