Prompt response, showed genuine concern for issue, good explantion of needed work and walked me through as it was done. Demonstrated excellent understanding of equipment and maintenace/repair needs. Could not have asked for more. Later, when I asked the service manager some follow up questions, I received another excellent response.
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We just moved to the area and I had forgotten to set up an account with an oil service provider. We came from a house that had natural gas - so oil maintenance wasn't something we were familiar with. I ran out of hot water and had called a plumber who did a diagnostic over the phone to advise us to call our oil company. When I called and spoke with Linda, she explained they were the previous providers and was able to look at the service records and advise we likely ran out of fuel...she had someone at my home within the hour. The tech, whose name I have forgotten was wonderful and explained how it all worked and now we are all set up!! Everyone was extremely friendly and to have our issue resolved so quickly was above and beyond good service. Thank you to all who helped us today!
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Hal did a great job. I failed to have my heater checked since 10/16, so he got the system cleaned out and going until my tune up next month. He informed me of everything he was doing step by step. I really appreciated it. My only complaint would be if Casey Energy could email a reminder of when it’s time to get a tune up, it would avoid emergency service like mine.
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I had a furnace emergency on 10/18 at 1800 so I had to call emergency service. Mark returned call within a minute and said he would be over in about 1/2 hr (coming from Ridgefield to redding). Mark and Jon showed up (different trucks) and took care of issue within an hour or so. They couldn't have been nicer and they knew what they were doing. There were multiple problems that had to be addressed, and they fixed them all. I was very happy! The furnace now runs great and does not leak. Its good to know there are folks like this to depend on in emergencies. Thanks again!
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Big thank you to Hal for arriving so quickly when our furnace went out. He was able to fix it quickly. He explained the problem and solution well and was very professional. We have been with Casey for over 20 years and every experience from field service to office staff has been a pleasure. They truly make you feel that you are part of their family. So hard to find that kind of customer service anymore! Thank you to the entire staff! Very Gratefully, Leslie De Noue
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Casey Energy's service staff have always been professional, knowledgeable, and punctual in providing service calls to our home. We have used Casey for the 22 years we have lived in our home to service our oil burner. Just recently, we signed with Casey to service our Central AC system and it came in real handy last week when the condenser stopped working. Hal, the Casey service tech, came to our home in the evening (within an hour of calling back) to check out the unit and with darkness looming, was back at our home first thing the next day. Hal was able to determine that the unit was losing freon and, after doing some testing, found the source of the leak. Hal plugged the leak, tested the lines and refilled the system with freon. Now our AC system is working as good as new........I highly recommend Casey Energy and Hal the service tech for servicing your AC system.
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We have been a customer of Casey Energy for 17 years and the service has always been fantastic. Fortunately, we have never had an urgent call in all of that time until today. We are preparing to leave for vacation tomorrow and our central air stopped working this weekend. We will be leaving two elderly dogs and a house sitter and didn't want to leave them without air. After calling the office, Hal was at our house and had the air fixed within an hour! He was genuinely a pleasure to deal with...and even fixed a leak in our hose while he was here! Thank you, Hal and team at Casey!
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We have used Casey for over 30 years, since we moved to Ridgefield. We have always been very happy with service. Recently, we had a problem with our propane and servicemen were here within 15 minutes. Jake and his partner were thorough, reassuring, and took care of the problem within 30 minutes. They always assist us within a very short time of calling for assistance!
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