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By Valerie on 11/05/19
We were glad to receive a straight forward and clear report on the condition of our water furnace after our annual service . For us, a report that is not only crystal clear in content, but presented carefully and with genuine integrity is most appreciated. We ca...
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We were glad to receive a straight forward and clear report on the condition of our water furnace after our annual service . For us, a report that is not only crystal clear in content, but presented carefully and with genuine integrity is most appreciated. We can then go into the upcoming year understanding our heating system better and with confidence that our home has a well-maintained heating system. Thank you to Shane and other team members .
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By Hien on 11/01/19
Excellent service. The technician was knowledgeable, precise and professional.

By William A. on 10/30/19
Zach is always consistent in his service and personality. A pleasure to work with and have in our home

By Dan A. on 10/29/19
Best heat pump tune-up yet!

By Irv on 10/28/19
Troy did a great job. Everything was checked and confirmed working properly. Very prompt and professional.

By Dean S. on 10/28/19
I have always had great service from Carleton Refrigeration. They provide prompt responses to all inquiries. Their technicians have proven to be very reliable, friendly and knowledgeable. The technician always calls in advance to let you know they are on their way.

By Dan A. on 10/27/19
Fast , efficient, thorough and very knowledgeable. Recommend highly!! Most complete inspection and service in the 30 year life of my heat pump!!!

By Garry B. on 10/24/19
Mitchell was very professional diagnosed problem found unit installed was not correct size and will be replaced with a larger capacity unit. Carleton has agreed to deduct cost of original from replacement.

By Mike M. on 10/24/19
Just had an annual servicing for our furnace and on-demand hot water system. Zach arrived on-time and did a great job!

By Rick L. on 10/23/19
The work done by any of your techs is always great! Shane is especially good and ‘knows all’. Thanks to all at CR. Rick

By Steve H. on 10/21/19
Friendly service. Thank you!

By Bill A. on 10/19/19
Zach is always welcome in our home. He is pleasant, professional and knowledgeable. A good representative of Carleton.

By Martin E. on 10/17/19
Troy arrived when he said he would and was very professional.

By Martin E. on 10/17/19
Troy arrived when he said he would and was very professional.

By Michael M. on 10/17/19
My "Go To" Company when it comes to Heating and Air Conditioning....

By Michael M. on 10/16/19
Staff was Quick at Getting back to me when I initially Logged onto Their Website (even though it was Friday Afternoon/Evening of the Thanksgiving Weekend). One of Their Managers got back to me later that night to confirm a Service Technician would be out to provide...
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Staff was Quick at Getting back to me when I initially Logged onto Their Website (even though it was Friday Afternoon/Evening of the Thanksgiving Weekend). One of Their Managers got back to me later that night to confirm a Service Technician would be out to provide a Free Second Opinion on Our Furnace at the start of the week. I got a confirmation call yesterday..... even a call from the Service Technician this morning to let me know that He was about a 1/2 hour away. Troy Mordy appeared in less than 30 minutes. He was Courteous, Friendly and Knowledgeable. We had been informed by another Company late last week that Our 8-9 year old Furnace was Toast and that We should be considering Replacing this Unit. Troy checked it over and confirmed that the Gas Valve was at Fault. He had a replacement unit in His Truck and after checking the Price and getting our Approval installed it in Quick Order. Troy checked the rest of the Furnace over and told Us that All the other parts were working fine. We were so impressed, We signed up for the Gold Plan which covers any Parts and Labour as well as any Emergency call ins for the next Year. Nice Meeting Troy and Great to Know there is such a Professional Service Closeby...
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By Michael M. on 10/16/19
Staff was Quick at Getting back to me when I initially Logged onto Their Website (even though it was Friday Afternoon/Evening of the Thanksgiving Weekend). One of Their Managers got back to me later that night to confirm a Service Technician would be out to provide...
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Staff was Quick at Getting back to me when I initially Logged onto Their Website (even though it was Friday Afternoon/Evening of the Thanksgiving Weekend). One of Their Managers got back to me later that night to confirm a Service Technician would be out to provide a Free Second Opinion on Our Furnace at the start of the week. I got a confirmation call yesterday..... even a call from the Service Technician this morning to let me know that He was about a 1/2 hour away. Troy Mordy appeared in less than 30 minutes. He was Courteous, Friendly and Knowledgeable. We had been informed by another Company late last week that Our 8-9 year old Furnace was Toast and that We should be considering Replacing this Unit. Troy checked it over and confirmed that the Gas Valve was at Fault. He had a replacement unit in His Truck and after checking the Price and getting our Approval installed it in Quick Order. Troy checked the rest of the Furnace over and told Us that All the other parts were working fine. We were so impressed, We signed up for the Gold Plan which covers any Parts and Labour as well as any Emergency call ins for the next Year. Nice Meeting Troy and Great to Know there is such a Professional Service Closeby...
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By William S. on 10/11/19
Technician was knowledgeable, prompt, pleasant and eager to explain and answer any questions.

By Marc L. on 10/09/19
Very efficient, clean and friendly. Great job.

By Jeanne N. on 10/08/19
I have been dealing with you for over ten years and I have always had the most polite, responsible and understanding service representatives. Timing has always been great and I know I can count on you if I need help. Thanks for everything!
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CALL TO SCHEDULE
613-257-8282

Select any employee to see all their reviews.

Patrick T
Rating:
92 total reviews!
Shane M
Rating:
72 total reviews!
Troy M
Rating:
(71 total reviews)
The Team
Rating:
(55 total reviews)
Zach K
Rating:
(50 total reviews)
James P
Rating:
(33 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Carleton Refrigeration, Heating and Air Conditioning Ltd. has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at Carleton Refrigeration, Heating and Air Conditioning Ltd.. Our BBB Membership A+ rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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The Team has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
55 total reviews
By Pam F. on 01/31/19
Thank you so very much Andrea, Tracy+ teamI will never forget your dedication towards fixing my furnace! It means everything to us to feel safe+warm always NOW! You never gave up+ kept coming back to find the problem of our funrance coming on but no heat blowing ...
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Thank you so very much Andrea, Tracy+ teamI will never forget your dedication towards fixing my furnace! It means everything to us to feel safe+warm always NOW! You never gave up+ kept coming back to find the problem of our funrance coming on but no heat blowing out! Finally after almost 3 years of living here the furnace is dependableYour team is amazing! Thank you all so much for your never ending support! Most gratefully, Pamela Feres and her 4 special needs angels
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By Cheryl P. on 01/29/19
Today Kyle from Carleton Refrigeration came out to service my gas fireplace. He was extremely knowledgeable and courteous and explained the problem expertly. I was very satisfied with his work and his professional and friendly manner. Thank you Kyle. Definitely a five star rating.

By John L. on 01/24/19
I would like to comment very positively on Pat Thompson’s work ethic, pleasant personality, patience and determination to figure out the problem with our older furnace. He gave us the options available and took a great deal of time without pressuring us to sugg...
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I would like to comment very positively on Pat Thompson’s work ethic, pleasant personality, patience and determination to figure out the problem with our older furnace. He gave us the options available and took a great deal of time without pressuring us to suggest the York LX model as a reliable alternative if we decided to replace our old furnace. He is a real asset to your company. In addition, thank you Tracy for your kind patience and expertise in helping us through our decision to purchase a new furnace.
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By Delaney Anderson F. on 11/28/18
Fantastic service

By Delaney Anderson F. on 11/28/18
I just had a Hot Water Tank Install this morning and I want to say that James & Connor were exceptional! I had only the best of service from the girls in the office for being so pleasant. I will certainly call you for future work and service. Highly recommend every...
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I just had a Hot Water Tank Install this morning and I want to say that James & Connor were exceptional! I had only the best of service from the girls in the office for being so pleasant. I will certainly call you for future work and service. Highly recommend everyone. Thank You so much. I do want to also mention that it is so nice to have a local company to provide this service that we can call right here.Your call is not directed to a call centre out of country.:))))))Keep it local.
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By Alan C. on 12/14/17
Excellent, courteous and prompt service. Very satisfied and would highly recommend.

By Tim and M. on 09/13/17
Great Job by all. Will recommend this company.

By Kenneth Y. on 08/02/17
(no comments)

By Anonymous on 07/28/17
Top notch service as usual. It is clear that Carleton RHAC places a high value on building a solid business reputation. Every interaction I have with them is very professional, courteous and pleasant.

By Rick in Carleton P. on 06/30/17
Carleton Refrigeration fixed a leak in my A/C unit that had undergone similar repairs the previous summer. The previous year's work was still under warranty thus there was no charge for this summer's work. I was pleased that the warranty was honoured with no hesita...
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Carleton Refrigeration fixed a leak in my A/C unit that had undergone similar repairs the previous summer. The previous year's work was still under warranty thus there was no charge for this summer's work. I was pleased that the warranty was honoured with no hesitation - the sign of a professional, customer oriented company.
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By Gerry & Donna P. on 06/27/17
We have had technicians from Carleton Refrigeration come into our home for Duct Cleaning, Air Conditioner, Furnace & HRV maintenance checkup & mostly recently dryer vent cleaning & the technicians were all very professional & pleasant to deal with. Office staff ema...
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We have had technicians from Carleton Refrigeration come into our home for Duct Cleaning, Air Conditioner, Furnace & HRV maintenance checkup & mostly recently dryer vent cleaning & the technicians were all very professional & pleasant to deal with. Office staff emailed us when to expect technicians on their scheduled dates & times & even included photo of technician who would be doing the service call & technician would follow up with a phone call when they were on their way. Highly recommend this company to anyone needing their services.
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By Private U. on 06/22/17
Very happy with all your staff that I have spoken to and that have come to service our equipment. Excellent customer service, professionalism and courtesy. This is the way all companies should conduct their business.

By Chris Q in O. on 06/14/17
Carleton is a company that offers tremendous service. Great office staff and technicians alike . Thank you especially to Tracy and Justin for resolving my AC issues! I would highly recommend Carleton to anyone.

By Pat P. on 06/05/17
We had Geo thermal installed a few years ago and Carleton Refrigeration has stood behind their work and product 100%. We have only called them a few times but they were here right away. The guys are so professional. I would recommend them any day,

By Troy F. on 05/30/17
Wonderful company who offered to clean our furnace after construction when we created a space for my brother-in-law, a recent quadriplegic to move into. They even rectified the loud noise coming from our air conditioner. Owen, our technician, insisted on rolling ou...
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Wonderful company who offered to clean our furnace after construction when we created a space for my brother-in-law, a recent quadriplegic to move into. They even rectified the loud noise coming from our air conditioner. Owen, our technician, insisted on rolling out the red carpet and putting on protective booties (despite our floors being filthy from construction). Very professional and pleasant service. I would highly recommend them. Thank you.
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By Ramsay G. on 05/24/17
I contract with Carleton Heating & Refrigeration to service my propane furnace & a/c system. Service delivery is consistently high quality. Every member of the service crew is up beat and courteous and of course skilled to do a good job. Price for the service is ...
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I contract with Carleton Heating & Refrigeration to service my propane furnace & a/c system. Service delivery is consistently high quality. Every member of the service crew is up beat and courteous and of course skilled to do a good job. Price for the service is never an issue because I receive excellent value for the money paid. I recommend this company everyone.
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By Barbara R. on 05/19/17
Great Company! We were away in Florida but trusted this company to enter our home and fix our problem! Very trustworthy!

By Penny D. on 05/05/17
Geez this company is fantastic! Honestly, anytime I have ever called (usually an emergency, ie: furnace dying on Xmas night 2015) they have been over to my place within a few hours and always amazing customer service. Today, was a burst water tank� at 6am. The...
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Geez this company is fantastic! Honestly, anytime I have ever called (usually an emergency, ie: furnace dying on Xmas night 2015) they have been over to my place within a few hours and always amazing customer service. Today, was a burst water tank� at 6am. The guys were over by 7 to shut off the water and came back a couple hours later to pull and install new tank. Highly recommended group of individuals, who are very knowledgeable, patient and considerate....special thanks to Tracey, Zach and Jordie for all the efforts today, it's very much appreciated! I already do and will continue to recommend you �
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By Peter & Diane B. on 04/25/17
This annual service from Carleton Refrigeration was completed in a professional, efficient, courteous and pleasant manner. Appreciated the overview of new services offered. The email and telephone service reminders are also very much appreciated

By Nick on 04/19/17
We have been using this company to service and maintain our home since we purchased it almost seven years ago. The service and technicians have always been professional and we have no complaints.
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