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By Patricia G. on 02/20/20
Zachary does excellent work, very professional, left my home clean after HRV was fixed and maintained. Thank you!

By Joanne D. on 02/18/20
Although your service is good it is very costly

By Joanne D. on 02/18/20
Patrick T. fixed our furnace problem promptly, politely and efficiently.

By Tom D. on 02/04/20
no comment

By Nadia S. on 02/03/20
Purchased a generator and Air Conditioner from Carleton Refrigeration in 2018 and I have had great service from the get go. The Team is very professional and friendly and the Technicians are always on time. Today my Technician Patrick came to do a routine maintenan...
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Purchased a generator and Air Conditioner from Carleton Refrigeration in 2018 and I have had great service from the get go. The Team is very professional and friendly and the Technicians are always on time. Today my Technician Patrick came to do a routine maintenance and answered some questions I had and put my mind at ease. During the most recent power outage the generator performed as it should and didn't leave me in the dark. Thankyou Carleton Refrigeration and Patrick.
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By Tammy P. on 01/31/20
I got up Sunday morning to a very cold house. I went to the thermostat and saw that it was only 12 degrees in the house. I immediately called Carleton Refrigeration and Heating to report that my furnace wasn’t working. Mitchell, the technician arrived in a tim...
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I got up Sunday morning to a very cold house. I went to the thermostat and saw that it was only 12 degrees in the house. I immediately called Carleton Refrigeration and Heating to report that my furnace wasn’t working. Mitchell, the technician arrived in a timely fashion and was able to quickly resolve the problem in a very efficient manner. He was polite and provided information regarding the issue so that I fully understood what the problem was.
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By Rose Marie L. on 01/25/20
I received an e-mail telling me who to expect at my door along with a picture of the technician and she arrived first thing in the morning as expected. The work was completed in a timely fashion and when finished all debris was picked up and removed. She also teste...
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I received an e-mail telling me who to expect at my door along with a picture of the technician and she arrived first thing in the morning as expected. The work was completed in a timely fashion and when finished all debris was picked up and removed. She also tested for CO levels in the house as I had some concern but everything was fine. Carleton Refrigeration has been great at responding to all my needs and I would recommend them to anyone.
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By margaret c. on 01/22/20
Alysha .was very helpful.

By Ed C. on 01/21/20
Called ahead to let me know when he would arrive. Fixed the problem quickly and answerred my questions. Great service. Ed C

By Daniel M. on 01/20/20
We have been using Carleton for a few years now. The service is always excellent. The service technicians are true professionals and very personable. ******* ******** has done work for us and he is exceptional, informative and a true pleasure to have in your home. ...
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We have been using Carleton for a few years now. The service is always excellent. The service technicians are true professionals and very personable. ******* ******** has done work for us and he is exceptional, informative and a true pleasure to have in your home. Just last week, we had a new furnace installed by ****** ***** and ***. They worked non-stop from 0900 to well after 4 pm to ensure we had heat, but more importantly, piece of mind. They were meticulous and their workmanship was beyond reproach. I strongly recommend Carleton Heating and Refrigeration to anyone in need of heating or cooling issues.
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By Pearl-Anne M. on 01/19/20
From Andrea taking my call to James detecting my furnace issue needing the ductwork cleaned it made my day to have such professionalism and now they can clean the ductwork ASAP hopefully due to health issues

By Pearl-Anne M. on 01/19/20
Very professional, friendly, efficient, great advice and highly recommend his expertise. 01/17/2020

By Wendy W. on 01/18/20
Mitchell S. was very pleasant and professional. He is also a cat person and made a fuss over my cat so gets extra points.

By Shawn s. on 01/14/20
Prompt, polite, clean, and quick

By Dan M. on 01/14/20
Technician arrived on time and was professional and courteous. Job done well and efficiently. Thanks

By Lianna C. on 01/09/20
Great service by Alisha yet again. Thank you very much

By Anthony St. D. on 01/09/20
**** called to let us know when he would be arriving. Explained what he would be doing and proceeded with the service. Recommended an accordion type filter and explained why. He was extremely helpful, an asset to your business!

By Russell on 01/08/20
no comment

By Chris and Val H. on 01/08/20
We have been dealing with Carleton Refrigeration for over a year now. Every single service call was handled very quickly and very professionally. We purchased their gold plan and it has most certainly been worth it. We have had 2 different service guys, both have...
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We have been dealing with Carleton Refrigeration for over a year now. Every single service call was handled very quickly and very professionally. We purchased their gold plan and it has most certainly been worth it. We have had 2 different service guys, both have been fantastic!! The most recent gentleman who came to our house to complete the service call was respectful, friendly, polite, efficient and professional. My husband and I highly recommend Carleton Refrigeration. A service and support.
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By Lorna k. on 01/08/20
We have been dealing with Carleton Refrigeration for a number of years now! They are very reliable, and Alysia was new to us this year and did a great job, friendly, reliable and wasted no time getting the job done! Thanks Alysia!!
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CALL TO SCHEDULE
613-257-8282

Select any employee to see all their reviews.

Alisha B
Rating:
(23 total reviews)
Cory H
Rating:
(19 total reviews)
Alfredo C
Rating:
(16 total reviews)
Andrea G
Rating:
(4 total reviews)
Derek B
Rating:Just Launched

* Total number of reviews and star-ratings are based on data collected during the time period Carleton Refrigeration, Heating and Air Conditioning Ltd. has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at Carleton Refrigeration, Heating and Air Conditioning Ltd.. Our BBB Membership A+ rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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Shane M has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
75 total reviews
By Jim B. on 02/09/19
Note: I was unable to post a HomeStars review as the server spit back an internal error. Shane was punctual, courteous and professional while explaining the options we had to available to us to address an ongoing furnace issue. The repair took longer than ant...
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Note: I was unable to post a HomeStars review as the server spit back an internal error. Shane was punctual, courteous and professional while explaining the options we had to available to us to address an ongoing furnace issue. The repair took longer than anticipated as the manufacturer had failed to include all of the required parts. Shane returned to the shop, managed to track down a compatible part, went out and picked it up then returned to complete the repair - finishing up @ 20:00 on a Friday night after a 12 hour day. In addition, he called the next morning to confirm that everything was still working properly. His effort and expertise was definitely appreciated. Thanks
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By Pam F. on 01/31/19
Thank you so very much Andrea, Tracy+ teamI will never forget your dedication towards fixing my furnace! It means everything to us to feel safe+warm always NOW! You never gave up+ kept coming back to find the problem of our funrance coming on but no heat blowing ...
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Thank you so very much Andrea, Tracy+ teamI will never forget your dedication towards fixing my furnace! It means everything to us to feel safe+warm always NOW! You never gave up+ kept coming back to find the problem of our funrance coming on but no heat blowing out! Finally after almost 3 years of living here the furnace is dependableYour team is amazing! Thank you all so much for your never ending support! Most gratefully, Pamela Feres and her 4 special needs angels
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By Valerie and Michael L. on 01/28/19
Wow...this routine service was tops. Our 8 year old water furnace, housed in the 188 year old part of the basement got a really thorough annual rejuvenation. This year I had time to look at the disassembled sections of our furnace as they were cleaned. The two tech...
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Wow...this routine service was tops. Our 8 year old water furnace, housed in the 188 year old part of the basement got a really thorough annual rejuvenation. This year I had time to look at the disassembled sections of our furnace as they were cleaned. The two technicians, Alfredo and Shane, genuinely knew how to work with customized installations such as ours. The low ceiling of the old basement resulted in a design of unique ducting and required thoughtful realignment as everything was put back together. We appreciate their professionalism teamed with knowledge, and the level of care given to our investment.
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By Maddy B. on 01/25/19
Shane was very professional. He explained the problem and outlined a course of action to rectify the situation. He was very polite and personable. I hope he will be the tech who will return to finish the job. Thank you for the service!

By Dave C. on 01/17/19
Shane was very thorough and got our furnace up and running quickly.

By Ken S. on 12/27/18
Shane arrived on time and worked on the furnace quietly and fully demonstrated his expertise when he discovered a flame temperature sensor was out of spec. He changed the sensor and the furnace ran perfectly. He was courteous and very easy to talk to demonstratin...
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Shane arrived on time and worked on the furnace quietly and fully demonstrated his expertise when he discovered a flame temperature sensor was out of spec. He changed the sensor and the furnace ran perfectly. He was courteous and very easy to talk to demonstrating very good interpersonal skills. I would suggest that should you need someone in sales and or management that you consider Shane. When I require a furnace check next year please appoint Shane to do the work. Ken Scott
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By Brian D. on 12/18/18
Polite and knowledgeable.

By Roger S. on 12/12/18
We have always enjoyed excellent service from Carleton Refrigeration since they installed our ground-source heat pump system. Technicians are always friendly, efficient and knowledgeable. What else matters?

By Roger S. on 12/10/18
(no comment)

By Bonnie T. on 12/03/18
Shane was excellent when he came for our yearly service. Unfortunately, our 5 year old furnace was red tagged, but Shane took the time to explain the problem and make sure the parts were ordered quickly. Turns out the manufacturer replaced it under warranty, and 3 ...
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Shane was excellent when he came for our yearly service. Unfortunately, our 5 year old furnace was red tagged, but Shane took the time to explain the problem and make sure the parts were ordered quickly. Turns out the manufacturer replaced it under warranty, and 3 days later we had a brand new furnace installed in about 2 hours. The installers were also fantastic, did not leave a mess and took the time to give us a walk through of things even though it was the same model.
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By Roger R. on 11/30/18
Shane was very polite and friendly, he explained what he was doing as he was working. Very happy with the service

By Linda M. on 11/15/18
I had Carleton in previously to clean my duct work and when I heard the owner on Lake 88 Radio last weekend I realized that's who I should call re my electric furnace problems. The 2 servicemen arrived promptly, were courteous and efficient and solved my problem v...
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I had Carleton in previously to clean my duct work and when I heard the owner on Lake 88 Radio last weekend I realized that's who I should call re my electric furnace problems. The 2 servicemen arrived promptly, were courteous and efficient and solved my problem very quickly and they also advised me how to correctly set my thermostat for the cold winter to come.
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By Linda M. on 11/15/18
I was very pleased with the service I received from Shane and Jim at my home in Sharbot Lake. Both were very polite and knowledgeable and solved my problem very quickly. I would recommend Carleton to anyone.

By Don G. on 10/29/18
(no comment)

By Donald B. on 10/24/18
I feel that the markup on the thermostat was very, very hi.

By Donald B. on 10/24/18
I was very happy with the job done by Shane, he is a very courteous, polite, and knowledgeable of our heating system. What I am not happy about is the price that I was charged for a new thermostat I decided to install for our fireplace. I was charged $177.00 for it...
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I was very happy with the job done by Shane, he is a very courteous, polite, and knowledgeable of our heating system. What I am not happy about is the price that I was charged for a new thermostat I decided to install for our fireplace. I was charged $177.00 for it and later discovered that I could purchase this item on amazon for $44.00! a very hefty markup, I feel like I have been ripped off. Don Barr
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By Alan C. on 10/23/18
Technician (Shane) was knowledgeable curteous and informative. He was punctual arriving when he said he would. Excellent service. Very pleased.

By Emil J. on 10/16/18
I want to give a note of thanks to your two technicians, Logan and Shane, who showed up yesterday to repair my furnace. • They were punctual and showed up at the appointed time, and even phoned ahead to confirm that they were coming. • They were professiona...
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I want to give a note of thanks to your two technicians, Logan and Shane, who showed up yesterday to repair my furnace. • They were punctual and showed up at the appointed time, and even phoned ahead to confirm that they were coming. • They were professional and courteous, even coming with booties to wear over their work boots. • They quickly replaced the defective gas valve which did get my furnace operating again. • Then in their operational checks they identified a problem with too high a Carbon-Monoxide level in the flue exhaust. When Shane sensed my disbelief at such high a level, he took the time to repeat the measurement and show me that it was for real. Please pass this email on to them. I would not hesitate to recommend Carleton Refrigeration to my friends and acquaintances.
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By Loral S. on 10/04/18
A usual, the service was great. The technicians were polite and efficient. Thank you. I now have a thermostat that I can see and easily use.

By Gerry D. on 09/20/18
Shane did a great job servicing our HVAC systems and our fireplace. We did have a callback that very difficult to track down. Shane was relentless and followed a logical troubleshooting process until our issue was resolved.
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