Carleton Refrigeration, Heating and Air Conditioning Ltd. reviews

Carleton Refrigeration, Heating and Air Conditioning Ltd. | 150 Industrial Avenue | Carleton Place, ON K7C3T2

* Total number of reviews and star-ratings are based on data collected during the time period Carleton Refrigeration, Heating and Air Conditioning Ltd. has been using the ReviewBuzz system and may not directly match the data found on each public review site.

By Jean-Guy L. on 12/03/19

Fast, efficient and reliable service, even after hours

By Mary Lynn G. on 11/25/19

I just wanted to thank Zac for his prompt service and professionalism. He was very patient with me and took the time to explain everything he was doing. He quickly determined the problem and was able to fix it immediately as he had the necessary equipment in his ...
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By Nancy F. on 11/20/19

We have been with Carleton Refrigeration since day one. Excellent service. Pat was great. Thank you.

By Korrine A. on 11/20/19

Just had a new furnace installed. From my first phone call to the office, the tech who gave me the quote and the techs that came in for the install the entire staff was great. Answered all my questions, stuck to the estimate and performed the service when promised. Very nice neat job and removed all the old oil equipment. Very pleased with level of communication and service and the quality of the work performed. I was also please by how quickly they were able to provide an estimate, order parts and get the job done. I had three other quotes and feel like the pricing was fair.
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By Gary E. on 11/20/19

(no comment)

By Betty P. on 11/18/19

I got up Sunday morning to a very cold house. I went to the thermostat and saw that it was only 12 degrees in the house. I immediately called Carleton Refrigeration and Heating to report that my furnace wasn’t working. Mitchell, the technician arrived in a timely fashion and was able to quickly resolve the problem in a very efficient manner. He was polite and provided information regarding the issue so that I fully understood what the problem was.I got up Sunday morning to a very cold house. I went to the thermostat and saw that it was only 12 degrees in the house. I immediately called Carleton Refrigeration and Heating to report that my furnace wasn’t working. Mitchell, the technician arrived in a timely fashion and was able to quickly resolve the problem in a very efficient manner. He was polite and provided information regarding the issue so that I fully understood what the problem was.
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By Jill on 11/16/19

Great Service from Shane M!!

By Valerie on 11/05/19

We were glad to receive a straight forward and clear report on the condition of our water furnace after our annual service . For us, a report that is not only crystal clear in content, but presented carefully and with genuine integrity is most appreciated. We can then go into the upcoming year understanding our heating system better and with confidence that our home has a well-maintained heating system. Thank you to Shane and other team members .
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By Hien on 11/01/19

Excellent service. The technician was knowledgeable, precise and professional.

By William A. on 10/30/19

Zach is always consistent in his service and personality. A pleasure to work with and have in our home

By Dan A. on 10/29/19

Best heat pump tune-up yet!

By Irv on 10/28/19

Troy did a great job. Everything was checked and confirmed working properly. Very prompt and professional.

By Dean S. on 10/28/19

I have always had great service from Carleton Refrigeration. They provide prompt responses to all inquiries. Their technicians have proven to be very reliable, friendly and knowledgeable. The technician always calls in advance to let you know they are on their way.

By Dan A. on 10/27/19

Fast , efficient, thorough and very knowledgeable. Recommend highly!! Most complete inspection and service in the 30 year life of my heat pump!!!

By Garry B. on 10/24/19

Mitchell was very professional diagnosed problem found unit installed was not correct size and will be replaced with a larger capacity unit. Carleton has agreed to deduct cost of original from replacement.

By Mike M. on 10/24/19

Just had an annual servicing for our furnace and on-demand hot water system. Zach arrived on-time and did a great job!

By Rick L. on 10/23/19

The work done by any of your techs is always great! Shane is especially good and ‘knows all’. Thanks to all at CR. Rick

By Steve H. on 10/21/19

Friendly service. Thank you!

By Bill A. on 10/19/19

Zach is always welcome in our home. He is pleasant, professional and knowledgeable. A good representative of Carleton.

By Martin E. on 10/17/19

Troy arrived when he said he would and was very professional.

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Patrick T

Rating:

93 total reviews!

Shane M

Rating:

73 total reviews!

Troy M

Rating:

(72 total reviews)

The Team

Rating:

(55 total reviews)

Zach K

Rating:

(53 total reviews)

James P

Rating:

(33 total reviews)

1. Choose a Service Pro

Alfredo C.
Alisha B.
Andrea G.
Cory H.
James P.
Mitchell S.
Patrick T.
Shane M.
The Team .
Troy M.
Zach K.

Customer service is always a top priority at Carleton Refrigeration, Heating and Air Conditioning Ltd.. Our BBB Membership A+ rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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By Jill on 11/16/19

Great Service from Shane M!!

By Valerie on 11/05/19

By Dan A. on 10/29/19

Best heat pump tune-up yet!

By Dan A. on 10/27/19

Fast , efficient, thorough and very knowledgeable. Recommend highly!! Most complete inspection and service in the 30 year life of my heat pump!!!

By Rick L. on 10/23/19

The work done by any of your techs is always great! Shane is especially good and ‘knows all’. Thanks to all at CR. Rick

By Jeanne T. on 07/31/19

Very clean polite young man, Shane, who serviced my unit for the second year! Very happy with his work, thank you!

By Margit K. on 07/08/19

Like always, Shane is very professional and polite. He explains in detail what the problem is in an "user-friendly" wording. We can highly recommend him. All the best to Shane. He is a keeper.

By Bryan M. on 06/24/19

Great service, knowledge and staff!

By David T. on 06/10/19

At Homestars, why do I have to leave a "story" of minimum 30 words? I made my comments in about 12, but couldn't leave the review. Shane and Derek were polite, on time and explained the service they did.

By Paul B. on 05/30/19

***** provided the annual maintenance on my AC unit for the second time. ***** is a professional, polite and considerate technician. He always explains what he is doing and answers all questions in a fashion that I understand. I would recommend him and Carleton Ref...
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By John S. on 05/23/19

Excellent service and friendly obliging employees. Work was efficient and the technician explained clearly what needed to be done. We have used this company for several years and trust them explicitly.

By Del H. on 05/09/19

Always a pleasure to see Shane arrive to keep my HVAC equipment running smoothly. Knowledgeable technician. Friendly and responsive service. 100% +++ rating for Shane.

By Celia B. on 03/16/19

Excellent service every time.

By Therese C. on 03/08/19

I am very pleased with the service. Shane was very efficient and explained the problem enough for me to understand it. There was no pressure on his part for me to buy the contactor but after hearing what he said it made sense to me to have the part replaced. Than...
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By Margit and Claudia K. on 03/01/19

Shane came today to finish the installation that the electrician had begun yesterday. He came to install the battery, set-up and start the new generator 16KW. Excellent work, very polite and nice, very reliable young man. We appreciate that Carleton Refrigeration s...
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By Tina F. on 02/26/19

A huge shout out to Shane Mackinnon who has been really great helping us to figure out our heat pump issues, to the point where he kindly agreed to call me at work to update me as well even though my husband was at home for the service call. That was greatly appreciated and now we both have the same information. Not to mention working outside in this freezing cold and still having a wonderful demeanor.
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By Margit and Claudia K. on 02/20/19

By Lise S. on 02/12/19

Excellent service, very knowledgeable team

By Jim B. on 02/09/19

Note: I was unable to post a HomeStars review as the server spit back an internal error. Shane was punctual, courteous and professional while explaining the options we had to available to us to address an ongoing furnace issue. The repair took longer than anticipated as the manufacturer had failed to include all of the required parts. Shane returned to the shop, managed to track down a compatible part, went out and picked it up then returned to complete the repair - finishing up @ 20:00 on a Friday night after a 12 hour day. In addition, he called the next morning to confirm that everything was still working properly. His effort and expertise was definitely appreciated. Thanks
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By Pam F. on 01/31/19

Thank you so very much Andrea, Tracy+ teamI will never forget your dedication towards fixing my furnace! It means everything to us to feel safe+warm always NOW! You never gave up+ kept coming back to find the problem of our funrance coming on but no heat blowing out! Finally after almost 3 years of living here the furnace is dependableYour team is amazing! Thank you all so much for your never ending support! Most gratefully, Pamela Feres and her 4 special needs angels
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No affiliation exists between ReviewBuzz and any of the review site organizations or systems listed on this page.

Select any employee to see all their reviews.

1. Choose a Service Pro

Alfredo C.

Alisha B.

Andrea G.

Cory H.

James P.

Mitchell S.

Patrick T.

Shane M.

The Team .

Troy M.

Zach K.

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