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By Michael M. on 10/16/19
Staff was Quick at Getting back to me when I initially Logged onto Their Website (even though it was Friday Afternoon/Evening of the Thanksgiving Weekend). One of Their Managers got back to me later that night to confirm a Service Technician would be out to provide...
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Staff was Quick at Getting back to me when I initially Logged onto Their Website (even though it was Friday Afternoon/Evening of the Thanksgiving Weekend). One of Their Managers got back to me later that night to confirm a Service Technician would be out to provide a Free Second Opinion on Our Furnace at the start of the week. I got a confirmation call yesterday..... even a call from the Service Technician this morning to let me know that He was about a 1/2 hour away. Troy Mordy appeared in less than 30 minutes. He was Courteous, Friendly and Knowledgeable. We had been informed by another Company late last week that Our 8-9 year old Furnace was Toast and that We should be considering Replacing this Unit. Troy checked it over and confirmed that the Gas Valve was at Fault. He had a replacement unit in His Truck and after checking the Price and getting our Approval installed it in Quick Order. Troy checked the rest of the Furnace over and told Us that All the other parts were working fine. We were so impressed, We signed up for the Gold Plan which covers any Parts and Labour as well as any Emergency call ins for the next Year. Nice Meeting Troy and Great to Know there is such a Professional Service Closeby...
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By Michael M. on 10/16/19
Staff was Quick at Getting back to me when I initially Logged onto Their Website (even though it was Friday Afternoon/Evening of the Thanksgiving Weekend). One of Their Managers got back to me later that night to confirm a Service Technician would be out to provide...
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Staff was Quick at Getting back to me when I initially Logged onto Their Website (even though it was Friday Afternoon/Evening of the Thanksgiving Weekend). One of Their Managers got back to me later that night to confirm a Service Technician would be out to provide a Free Second Opinion on Our Furnace at the start of the week. I got a confirmation call yesterday..... even a call from the Service Technician this morning to let me know that He was about a 1/2 hour away. Troy Mordy appeared in less than 30 minutes. He was Courteous, Friendly and Knowledgeable. We had been informed by another Company late last week that Our 8-9 year old Furnace was Toast and that We should be considering Replacing this Unit. Troy checked it over and confirmed that the Gas Valve was at Fault. He had a replacement unit in His Truck and after checking the Price and getting our Approval installed it in Quick Order. Troy checked the rest of the Furnace over and told Us that All the other parts were working fine. We were so impressed, We signed up for the Gold Plan which covers any Parts and Labour as well as any Emergency call ins for the next Year. Nice Meeting Troy and Great to Know there is such a Professional Service Closeby...
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By William S. on 10/11/19
Technician was knowledgeable, prompt, pleasant and eager to explain and answer any questions.

By Marc L. on 10/09/19
Very efficient, clean and friendly. Great job.

By Jeanne N. on 10/08/19
I have been dealing with you for over ten years and I have always had the most polite, responsible and understanding service representatives. Timing has always been great and I know I can count on you if I need help. Thanks for everything!

By Jeanne N. on 10/07/19
Thanks for the great service

By Ed B. on 10/07/19
We are very pleased with Zacks work on our furnace. He is a very pleasant person. Thank you Gail Brown

By Paul A. on 10/05/19
My dealings with Carleton have been very positive. They installed our new furnace last year and just serviced it recently for the first time. Everything so far has been very professional, and Mitchell was on time, personable, efficient and knowledgeable.

By Robin P. on 10/05/19
No comment

By Robert L M. on 10/04/19
Competent staff both in the office and on the road. They keep you informed as to what technician is going to visit and when he will arrive. Technicians are polite, knowledgeable, efficient and explain what work, if any, was required, and why.

By Don W. on 10/03/19
Wonderful service as always. Great company to use. Would highly recommend. Five star

By Linda S. on 10/01/19
I have nothing but good words to say.. I live in an old house.. You can't perform miracles on decades old pipes.. but this morning I took a shower and had the pressure of Kramer when he got his circus shower head on Seinfeld

By Linda S. on 09/30/19
Excellent.. excellent... slice and dice as I say-- I don't have enough excellent adjectives for this company.. Thank you.

By jim c. on 09/27/19
James was very thorough and professional. He was willing to answer all our questions.

By Lianna C. on 09/24/19
Have enjoyed working with office staff and technicians. Always prompt with estimates, scheduling and technicians always on time. I like they take the time to explain any issues and correctives measures. Thank you

By Lianna C. on 09/23/19
Alisha was great both visits very focused on her work, neat, polite and very knowledgeable. We have used Carleton for three years now and will continue to do so in the future.

By Marc P. on 09/20/19
Alisha was professional and explained the work that had to be done.

By Jerry S. on 09/18/19
Top quality service from Alisha!

By Jerry S. on 09/18/19
Alisha was prompt, friendly, courteous and thoroughly professional. Highly recommended!

By Tom m. on 09/17/19
Our technician was ***** who showed up on time was courteous and answered any of my questions. Very meticulous in his work and explained everything that he did. Although he was there to check the furnace and air conditioner I had a question concerning our water hea...
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Our technician was ***** who showed up on time was courteous and answered any of my questions. Very meticulous in his work and explained everything that he did. Although he was there to check the furnace and air conditioner I had a question concerning our water heater which he would check to see if he could get the part we needed and let us know. Definitely a positive experience-***
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613-257-8282

Select any employee to see all their reviews.

Patrick T
Rating:
92 total reviews!
Shane M
Rating:
68 total reviews!
Troy M
Rating:
(67 total reviews)
The Team
Rating:
(55 total reviews)
Zach K
Rating:
(46 total reviews)
James P
Rating:
(33 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Carleton Refrigeration, Heating and Air Conditioning Ltd. has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at Carleton Refrigeration, Heating and Air Conditioning Ltd.. Our BBB Membership A+ rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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Shane M has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
68 total reviews
By Jeanne T. on 07/31/19
Very clean polite young man, Shane, who serviced my unit for the second year! Very happy with his work, thank you!

By Margit K. on 07/08/19
Like always, Shane is very professional and polite. He explains in detail what the problem is in an "user-friendly" wording. We can highly recommend him. All the best to Shane. He is a keeper.

By Bryan M. on 06/24/19
Great service, knowledge and staff!

By David T. on 06/10/19
At Homestars, why do I have to leave a "story" of minimum 30 words? I made my comments in about 12, but couldn't leave the review. Shane and Derek were polite, on time and explained the service they did.

By Paul B. on 05/30/19
***** provided the annual maintenance on my AC unit for the second time. ***** is a professional, polite and considerate technician. He always explains what he is doing and answers all questions in a fashion that I understand. I would recommend him and Carleton Ref...
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***** provided the annual maintenance on my AC unit for the second time. ***** is a professional, polite and considerate technician. He always explains what he is doing and answers all questions in a fashion that I understand. I would recommend him and Carleton Refrigeration very highly.
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By John S. on 05/23/19
Excellent service and friendly obliging employees. Work was efficient and the technician explained clearly what needed to be done. We have used this company for several years and trust them explicitly.

By Del H. on 05/09/19
Always a pleasure to see Shane arrive to keep my HVAC equipment running smoothly. Knowledgeable technician. Friendly and responsive service. 100% +++ rating for Shane.

By Celia B. on 03/16/19
Excellent service every time.

By Therese C. on 03/08/19
I am very pleased with the service. Shane was very efficient and explained the problem enough for me to understand it. There was no pressure on his part for me to buy the contactor but after hearing what he said it made sense to me to have the part replaced. Than...
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I am very pleased with the service. Shane was very efficient and explained the problem enough for me to understand it. There was no pressure on his part for me to buy the contactor but after hearing what he said it made sense to me to have the part replaced. Thank you Shane for the wonderful work you did.
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By Margit and Claudia K. on 03/01/19
Shane came today to finish the installation that the electrician had begun yesterday. He came to install the battery, set-up and start the new generator 16KW. Excellent work, very polite and nice, very reliable young man. We appreciate that Carleton Refrigeration s...
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Shane came today to finish the installation that the electrician had begun yesterday. He came to install the battery, set-up and start the new generator 16KW. Excellent work, very polite and nice, very reliable young man. We appreciate that Carleton Refrigeration sent the same technician which creates a good professional relationship.
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By Tina F. on 02/26/19
A huge shout out to Shane Mackinnon who has been really great helping us to figure out our heat pump issues, to the point where he kindly agreed to call me at work to update me as well even though my husband was at home for the service call. That was greatly apprec...
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A huge shout out to Shane Mackinnon who has been really great helping us to figure out our heat pump issues, to the point where he kindly agreed to call me at work to update me as well even though my husband was at home for the service call. That was greatly appreciated and now we both have the same information. Not to mention working outside in this freezing cold and still having a wonderful demeanor.
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By Margit and Claudia K. on 02/20/19
Shane came today to finish the installation that the electrician had begun yesterday. He came to install the battery, set-up and start the new generator 16KW. Excellent work, very polite and nice, very reliable young man. We appreciate that Carleton Refrigeration s...
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Shane came today to finish the installation that the electrician had begun yesterday. He came to install the battery, set-up and start the new generator 16KW. Excellent work, very polite and nice, very reliable young man. We appreciate that Carleton Refrigeration sent the same technician which creates a good professional relationship.
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By Lise S. on 02/12/19
Excellent service, very knowledgeable team

By Jim B. on 02/09/19
Note: I was unable to post a HomeStars review as the server spit back an internal error. Shane was punctual, courteous and professional while explaining the options we had to available to us to address an ongoing furnace issue. The repair took longer than ant...
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Note: I was unable to post a HomeStars review as the server spit back an internal error. Shane was punctual, courteous and professional while explaining the options we had to available to us to address an ongoing furnace issue. The repair took longer than anticipated as the manufacturer had failed to include all of the required parts. Shane returned to the shop, managed to track down a compatible part, went out and picked it up then returned to complete the repair - finishing up @ 20:00 on a Friday night after a 12 hour day. In addition, he called the next morning to confirm that everything was still working properly. His effort and expertise was definitely appreciated. Thanks
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By Pam F. on 01/31/19
Thank you so very much Andrea, Tracy+ teamI will never forget your dedication towards fixing my furnace! It means everything to us to feel safe+warm always NOW! You never gave up+ kept coming back to find the problem of our funrance coming on but no heat blowing ...
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Thank you so very much Andrea, Tracy+ teamI will never forget your dedication towards fixing my furnace! It means everything to us to feel safe+warm always NOW! You never gave up+ kept coming back to find the problem of our funrance coming on but no heat blowing out! Finally after almost 3 years of living here the furnace is dependableYour team is amazing! Thank you all so much for your never ending support! Most gratefully, Pamela Feres and her 4 special needs angels
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By Valerie and Michael L. on 01/28/19
Wow...this routine service was tops. Our 8 year old water furnace, housed in the 188 year old part of the basement got a really thorough annual rejuvenation. This year I had time to look at the disassembled sections of our furnace as they were cleaned. The two tech...
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Wow...this routine service was tops. Our 8 year old water furnace, housed in the 188 year old part of the basement got a really thorough annual rejuvenation. This year I had time to look at the disassembled sections of our furnace as they were cleaned. The two technicians, Alfredo and Shane, genuinely knew how to work with customized installations such as ours. The low ceiling of the old basement resulted in a design of unique ducting and required thoughtful realignment as everything was put back together. We appreciate their professionalism teamed with knowledge, and the level of care given to our investment.
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By Maddy B. on 01/25/19
Shane was very professional. He explained the problem and outlined a course of action to rectify the situation. He was very polite and personable. I hope he will be the tech who will return to finish the job. Thank you for the service!

By Dave C. on 01/17/19
Shane was very thorough and got our furnace up and running quickly.

By Ken S. on 12/27/18
Shane arrived on time and worked on the furnace quietly and fully demonstrated his expertise when he discovered a flame temperature sensor was out of spec. He changed the sensor and the furnace ran perfectly. He was courteous and very easy to talk to demonstratin...
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Shane arrived on time and worked on the furnace quietly and fully demonstrated his expertise when he discovered a flame temperature sensor was out of spec. He changed the sensor and the furnace ran perfectly. He was courteous and very easy to talk to demonstrating very good interpersonal skills. I would suggest that should you need someone in sales and or management that you consider Shane. When I require a furnace check next year please appoint Shane to do the work. Ken Scott
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By Brian D. on 12/18/18
Polite and knowledgeable.
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