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By Barbara M. on 02/24/20
Awesome service

By Joan H. on 02/21/20
For the past 15 years or more, I have had annual maintenance done to both my furnace and A/C. The Techs sent to my home have always been very professional and courteous. I would definitely recommend Carleton Refrigeration to anyone looking for a dependable and cost worthy company.

By E. T. on 02/20/20
Alisha was really professional. She provided quick diagnosis and timely repair of our furnace with great expertise and customer service.

By Patricia G. on 02/20/20
Zachary does excellent work, very professional, left my home clean after HRV was fixed and maintained. Thank you!

By Joanne D. on 02/18/20
Although your service is good it is very costly

By Joanne D. on 02/18/20
Patrick T. fixed our furnace problem promptly, politely and efficiently.

By Tom D. on 02/04/20
no comment

By Nadia S. on 02/03/20
Purchased a generator and Air Conditioner from Carleton Refrigeration in 2018 and I have had great service from the get go. The Team is very professional and friendly and the Technicians are always on time. Today my Technician Patrick came to do a routine maintenan...
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Purchased a generator and Air Conditioner from Carleton Refrigeration in 2018 and I have had great service from the get go. The Team is very professional and friendly and the Technicians are always on time. Today my Technician Patrick came to do a routine maintenance and answered some questions I had and put my mind at ease. During the most recent power outage the generator performed as it should and didn't leave me in the dark. Thankyou Carleton Refrigeration and Patrick.
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By Tammy P. on 01/31/20
I got up Sunday morning to a very cold house. I went to the thermostat and saw that it was only 12 degrees in the house. I immediately called Carleton Refrigeration and Heating to report that my furnace wasn’t working. Mitchell, the technician arrived in a tim...
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I got up Sunday morning to a very cold house. I went to the thermostat and saw that it was only 12 degrees in the house. I immediately called Carleton Refrigeration and Heating to report that my furnace wasn’t working. Mitchell, the technician arrived in a timely fashion and was able to quickly resolve the problem in a very efficient manner. He was polite and provided information regarding the issue so that I fully understood what the problem was.
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By Rose Marie L. on 01/25/20
I received an e-mail telling me who to expect at my door along with a picture of the technician and she arrived first thing in the morning as expected. The work was completed in a timely fashion and when finished all debris was picked up and removed. She also teste...
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I received an e-mail telling me who to expect at my door along with a picture of the technician and she arrived first thing in the morning as expected. The work was completed in a timely fashion and when finished all debris was picked up and removed. She also tested for CO levels in the house as I had some concern but everything was fine. Carleton Refrigeration has been great at responding to all my needs and I would recommend them to anyone.
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By margaret c. on 01/22/20
Alysha .was very helpful.

By Ed C. on 01/21/20
Called ahead to let me know when he would arrive. Fixed the problem quickly and answerred my questions. Great service. Ed C

By Daniel M. on 01/20/20
We have been using Carleton for a few years now. The service is always excellent. The service technicians are true professionals and very personable. ******* ******** has done work for us and he is exceptional, informative and a true pleasure to have in your home. ...
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We have been using Carleton for a few years now. The service is always excellent. The service technicians are true professionals and very personable. ******* ******** has done work for us and he is exceptional, informative and a true pleasure to have in your home. Just last week, we had a new furnace installed by ****** ***** and ***. They worked non-stop from 0900 to well after 4 pm to ensure we had heat, but more importantly, piece of mind. They were meticulous and their workmanship was beyond reproach. I strongly recommend Carleton Heating and Refrigeration to anyone in need of heating or cooling issues.
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By Pearl-Anne M. on 01/19/20
From Andrea taking my call to James detecting my furnace issue needing the ductwork cleaned it made my day to have such professionalism and now they can clean the ductwork ASAP hopefully due to health issues

By Pearl-Anne M. on 01/19/20
Very professional, friendly, efficient, great advice and highly recommend his expertise. 01/17/2020

By Wendy W. on 01/18/20
Mitchell S. was very pleasant and professional. He is also a cat person and made a fuss over my cat so gets extra points.

By Shawn s. on 01/14/20
Prompt, polite, clean, and quick

By Dan M. on 01/14/20
Technician arrived on time and was professional and courteous. Job done well and efficiently. Thanks

By Lianna C. on 01/09/20
Great service by Alisha yet again. Thank you very much

By Anthony St. D. on 01/09/20
**** called to let us know when he would be arriving. Explained what he would be doing and proceeded with the service. Recommended an accordion type filter and explained why. He was extremely helpful, an asset to your business!
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CALL TO SCHEDULE
613-257-8282

Select any employee to see all their reviews.

Patrick T
Rating:
100 total reviews!
Troy M
Rating:
79 total reviews!
Shane M
Rating:
(75 total reviews)
Zach K
Rating:
(58 total reviews)
The Team
Rating:
(55 total reviews)
James P
Rating:
(38 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Carleton Refrigeration, Heating and Air Conditioning Ltd. has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at Carleton Refrigeration, Heating and Air Conditioning Ltd.. Our BBB Membership A+ rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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Shane M has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
75 total reviews
By Lawanda B. on 01/02/20
Shane, found the problem quickly and was able to replace the part and get my heat back on. Thanks Shane

By Jill on 11/16/19
Great Service from Shane M!!

By Valerie on 11/05/19
We were glad to receive a straight forward and clear report on the condition of our water furnace after our annual service . For us, a report that is not only crystal clear in content, but presented carefully and with genuine integrity is most appreciated. We ca...
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We were glad to receive a straight forward and clear report on the condition of our water furnace after our annual service . For us, a report that is not only crystal clear in content, but presented carefully and with genuine integrity is most appreciated. We can then go into the upcoming year understanding our heating system better and with confidence that our home has a well-maintained heating system. Thank you to Shane and other team members .
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By Eric G. on 11/01/19
We were experiencing issues with our gas fireplace that had also been previously installed by Carleton Refrigeration. The Technician came in and corrected the issue and explained why this problem had occurred. They are on time and when in our home they are courteou...
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We were experiencing issues with our gas fireplace that had also been previously installed by Carleton Refrigeration. The Technician came in and corrected the issue and explained why this problem had occurred. They are on time and when in our home they are courteous and respectful. Just this summer we had them install a new air conditioner, again, courteous and respectful. We live in Carleton Place and prefer to use local companies to service our home whenever it is possible. We cannot recommend them enough.
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By Dan A. on 10/29/19
Best heat pump tune-up yet!

By Dan A. on 10/27/19
Fast , efficient, thorough and very knowledgeable. Recommend highly!! Most complete inspection and service in the 30 year life of my heat pump!!!

By Rick L. on 10/23/19
The work done by any of your techs is always great! Shane is especially good and ‘knows all’. Thanks to all at CR. Rick

By Jeanne T. on 07/31/19
Very clean polite young man, Shane, who serviced my unit for the second year! Very happy with his work, thank you!

By Margit K. on 07/08/19
Like always, Shane is very professional and polite. He explains in detail what the problem is in an "user-friendly" wording. We can highly recommend him. All the best to Shane. He is a keeper.

By Bryan M. on 06/24/19
Great service, knowledge and staff!

By David T. on 06/10/19
At Homestars, why do I have to leave a "story" of minimum 30 words? I made my comments in about 12, but couldn't leave the review. Shane and Derek were polite, on time and explained the service they did.

By Paul B. on 05/30/19
***** provided the annual maintenance on my AC unit for the second time. ***** is a professional, polite and considerate technician. He always explains what he is doing and answers all questions in a fashion that I understand. I would recommend him and Carleton Ref...
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***** provided the annual maintenance on my AC unit for the second time. ***** is a professional, polite and considerate technician. He always explains what he is doing and answers all questions in a fashion that I understand. I would recommend him and Carleton Refrigeration very highly.
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By John S. on 05/23/19
Excellent service and friendly obliging employees. Work was efficient and the technician explained clearly what needed to be done. We have used this company for several years and trust them explicitly.

By Del H. on 05/09/19
Always a pleasure to see Shane arrive to keep my HVAC equipment running smoothly. Knowledgeable technician. Friendly and responsive service. 100% +++ rating for Shane.

By Celia B. on 03/16/19
Excellent service every time.

By Therese C. on 03/08/19
I am very pleased with the service. Shane was very efficient and explained the problem enough for me to understand it. There was no pressure on his part for me to buy the contactor but after hearing what he said it made sense to me to have the part replaced. Than...
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I am very pleased with the service. Shane was very efficient and explained the problem enough for me to understand it. There was no pressure on his part for me to buy the contactor but after hearing what he said it made sense to me to have the part replaced. Thank you Shane for the wonderful work you did.
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By Margit and Claudia K. on 03/01/19
Shane came today to finish the installation that the electrician had begun yesterday. He came to install the battery, set-up and start the new generator 16KW. Excellent work, very polite and nice, very reliable young man. We appreciate that Carleton Refrigeration s...
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Shane came today to finish the installation that the electrician had begun yesterday. He came to install the battery, set-up and start the new generator 16KW. Excellent work, very polite and nice, very reliable young man. We appreciate that Carleton Refrigeration sent the same technician which creates a good professional relationship.
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By Tina F. on 02/26/19
A huge shout out to Shane Mackinnon who has been really great helping us to figure out our heat pump issues, to the point where he kindly agreed to call me at work to update me as well even though my husband was at home for the service call. That was greatly apprec...
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A huge shout out to Shane Mackinnon who has been really great helping us to figure out our heat pump issues, to the point where he kindly agreed to call me at work to update me as well even though my husband was at home for the service call. That was greatly appreciated and now we both have the same information. Not to mention working outside in this freezing cold and still having a wonderful demeanor.
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By Margit and Claudia K. on 02/20/19
Shane came today to finish the installation that the electrician had begun yesterday. He came to install the battery, set-up and start the new generator 16KW. Excellent work, very polite and nice, very reliable young man. We appreciate that Carleton Refrigeration s...
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Shane came today to finish the installation that the electrician had begun yesterday. He came to install the battery, set-up and start the new generator 16KW. Excellent work, very polite and nice, very reliable young man. We appreciate that Carleton Refrigeration sent the same technician which creates a good professional relationship.
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By Lise S. on 02/12/19
Excellent service, very knowledgeable team
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