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By Valerie on 11/05/19
We were glad to receive a straight forward and clear report on the condition of our water furnace after our annual service . For us, a report that is not only crystal clear in content, but presented carefully and with genuine integrity is most appreciated. We ca...
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We were glad to receive a straight forward and clear report on the condition of our water furnace after our annual service . For us, a report that is not only crystal clear in content, but presented carefully and with genuine integrity is most appreciated. We can then go into the upcoming year understanding our heating system better and with confidence that our home has a well-maintained heating system. Thank you to Shane and other team members .
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By Hien on 11/01/19
Excellent service. The technician was knowledgeable, precise and professional.

By William A. on 10/30/19
Zach is always consistent in his service and personality. A pleasure to work with and have in our home

By Dan A. on 10/29/19
Best heat pump tune-up yet!

By Irv on 10/28/19
Troy did a great job. Everything was checked and confirmed working properly. Very prompt and professional.

By Dean S. on 10/28/19
I have always had great service from Carleton Refrigeration. They provide prompt responses to all inquiries. Their technicians have proven to be very reliable, friendly and knowledgeable. The technician always calls in advance to let you know they are on their way.

By Dan A. on 10/27/19
Fast , efficient, thorough and very knowledgeable. Recommend highly!! Most complete inspection and service in the 30 year life of my heat pump!!!

By Garry B. on 10/24/19
Mitchell was very professional diagnosed problem found unit installed was not correct size and will be replaced with a larger capacity unit. Carleton has agreed to deduct cost of original from replacement.

By Mike M. on 10/24/19
Just had an annual servicing for our furnace and on-demand hot water system. Zach arrived on-time and did a great job!

By Rick L. on 10/23/19
The work done by any of your techs is always great! Shane is especially good and ‘knows all’. Thanks to all at CR. Rick

By Steve H. on 10/21/19
Friendly service. Thank you!

By Bill A. on 10/19/19
Zach is always welcome in our home. He is pleasant, professional and knowledgeable. A good representative of Carleton.

By Martin E. on 10/17/19
Troy arrived when he said he would and was very professional.

By Martin E. on 10/17/19
Troy arrived when he said he would and was very professional.

By Michael M. on 10/17/19
My "Go To" Company when it comes to Heating and Air Conditioning....

By Michael M. on 10/16/19
Staff was Quick at Getting back to me when I initially Logged onto Their Website (even though it was Friday Afternoon/Evening of the Thanksgiving Weekend). One of Their Managers got back to me later that night to confirm a Service Technician would be out to provide...
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Staff was Quick at Getting back to me when I initially Logged onto Their Website (even though it was Friday Afternoon/Evening of the Thanksgiving Weekend). One of Their Managers got back to me later that night to confirm a Service Technician would be out to provide a Free Second Opinion on Our Furnace at the start of the week. I got a confirmation call yesterday..... even a call from the Service Technician this morning to let me know that He was about a 1/2 hour away. Troy Mordy appeared in less than 30 minutes. He was Courteous, Friendly and Knowledgeable. We had been informed by another Company late last week that Our 8-9 year old Furnace was Toast and that We should be considering Replacing this Unit. Troy checked it over and confirmed that the Gas Valve was at Fault. He had a replacement unit in His Truck and after checking the Price and getting our Approval installed it in Quick Order. Troy checked the rest of the Furnace over and told Us that All the other parts were working fine. We were so impressed, We signed up for the Gold Plan which covers any Parts and Labour as well as any Emergency call ins for the next Year. Nice Meeting Troy and Great to Know there is such a Professional Service Closeby...
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By Michael M. on 10/16/19
Staff was Quick at Getting back to me when I initially Logged onto Their Website (even though it was Friday Afternoon/Evening of the Thanksgiving Weekend). One of Their Managers got back to me later that night to confirm a Service Technician would be out to provide...
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Staff was Quick at Getting back to me when I initially Logged onto Their Website (even though it was Friday Afternoon/Evening of the Thanksgiving Weekend). One of Their Managers got back to me later that night to confirm a Service Technician would be out to provide a Free Second Opinion on Our Furnace at the start of the week. I got a confirmation call yesterday..... even a call from the Service Technician this morning to let me know that He was about a 1/2 hour away. Troy Mordy appeared in less than 30 minutes. He was Courteous, Friendly and Knowledgeable. We had been informed by another Company late last week that Our 8-9 year old Furnace was Toast and that We should be considering Replacing this Unit. Troy checked it over and confirmed that the Gas Valve was at Fault. He had a replacement unit in His Truck and after checking the Price and getting our Approval installed it in Quick Order. Troy checked the rest of the Furnace over and told Us that All the other parts were working fine. We were so impressed, We signed up for the Gold Plan which covers any Parts and Labour as well as any Emergency call ins for the next Year. Nice Meeting Troy and Great to Know there is such a Professional Service Closeby...
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By William S. on 10/11/19
Technician was knowledgeable, prompt, pleasant and eager to explain and answer any questions.

By Marc L. on 10/09/19
Very efficient, clean and friendly. Great job.

By Jeanne N. on 10/08/19
I have been dealing with you for over ten years and I have always had the most polite, responsible and understanding service representatives. Timing has always been great and I know I can count on you if I need help. Thanks for everything!
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CALL TO SCHEDULE
613-257-8282

Select any employee to see all their reviews.

Patrick T
Rating:
92 total reviews!
Shane M
Rating:
72 total reviews!
Troy M
Rating:
(71 total reviews)
The Team
Rating:
(55 total reviews)
Zach K
Rating:
(50 total reviews)
James P
Rating:
(33 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Carleton Refrigeration, Heating and Air Conditioning Ltd. has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at Carleton Refrigeration, Heating and Air Conditioning Ltd.. Our BBB Membership A+ rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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James P has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
33 total reviews
By William S. on 10/11/19
Technician was knowledgeable, prompt, pleasant and eager to explain and answer any questions.

By Robin P. on 10/05/19
No comment

By Don W. on 10/03/19
Wonderful service as always. Great company to use. Would highly recommend. Five star

By jim c. on 09/27/19
James was very thorough and professional. He was willing to answer all our questions.

By Tom m. on 09/17/19
Our technician was ***** who showed up on time was courteous and answered any of my questions. Very meticulous in his work and explained everything that he did. Although he was there to check the furnace and air conditioner I had a question concerning our water hea...
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Our technician was ***** who showed up on time was courteous and answered any of my questions. Very meticulous in his work and explained everything that he did. Although he was there to check the furnace and air conditioner I had a question concerning our water heater which he would check to see if he could get the part we needed and let us know. Definitely a positive experience-***
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By Tim C. on 09/11/19
Excellent service, always prompt and courteous.

By Fran B. on 09/10/19
I have always found all of the employees who come here to service any of our products they have all been very good at informing, explaining and being sure we understand what has been done. They have been very professional and very experienced in their line of work...
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I have always found all of the employees who come here to service any of our products they have all been very good at informing, explaining and being sure we understand what has been done. They have been very professional and very experienced in their line of work. Always a pleasure to deal with Carleton Refrigeration.
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By Fran B. on 09/10/19
James P. was here this morning and as always I was extremely pleased with the service. Carleton Refrigeration we have used in the past and I have always found the workers to be professional, polite, well versed on the service they offer and are always willing to ...
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James P. was here this morning and as always I was extremely pleased with the service. Carleton Refrigeration we have used in the past and I have always found the workers to be professional, polite, well versed on the service they offer and are always willing to explain any terms not understood. I highly recommend Carleton Refrigeration as they give the service you deserve. I rate them 5
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By Elaine W. on 09/09/19
They are always on time, knowledgeable, and friendly,and take the time to explain what they are doing and why it is necessary.

By Lynne on 09/04/19
This was the best service I have ever had for my annual furnace check -first time using Carleton Refrigeration and have had service from a few different companies for the past 27 years. James was the technician and he was very thorough and efficient. He explained l...
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This was the best service I have ever had for my annual furnace check -first time using Carleton Refrigeration and have had service from a few different companies for the past 27 years. James was the technician and he was very thorough and efficient. He explained lots of things to me that nobody else over the years has ever taken the time to do - very polite and attentive. I was very impressed and am now sure of which company I will deal with from now on. Thank you Carleton!
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By Linda M. on 08/19/19
I was very happy with the thoroughness and explanations of what he was doing and how to keep things running well and problems to look for.

By Madeleine S. on 08/08/19
Excellent service all the way round. Their technician James Paquette is amazing. He brought the long neglected furnace and air conditioning system in the house I just purchased back to optimum performance and went above and beyond in his efforts to explain everyt...
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Excellent service all the way round. Their technician James Paquette is amazing. He brought the long neglected furnace and air conditioning system in the house I just purchased back to optimum performance and went above and beyond in his efforts to explain everything to me about the process. Highly recommended! Also, an excellent job performed by Cory and his team to clean up the ducts in the home I recently purchased which had been long neglected. Great service and very courteous. I couldn't be more pleased with their work. Thank you!!
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By Sandra D. on 07/24/19
I was very happy with the service. You are now my number one go to for furnaces and air conditioners.

By Sandra D. on 07/23/19
My service technician was James P. and he was very good. Found the problem and explained what was going on every step of the way. Very happy with his service. Made sure I understood how to use the thermostat before he left. Much appreciated.

By Barry S. on 07/22/19
A really good service person. Completed his checkup efficiently and made himself available for any questions that I had.

By Wendy M. on 07/15/19
Quick to fit us in, friendly, explained everything and got us back up and running. Very happy with my service.

By Jennifer M. on 06/25/19
These guys are always amazing. James came out today and was fantastic. Highly recommend this company. I wouldn’t use any other company, as the service, and the technicians are top notch

By Constance L. on 05/31/19
James was very professional and helpful! James was patient with me and helped to explain to me how the HRV, Furnace, and Air Conditioner work together to bring down the moisture in my house and what settings work best in my house.

By Constance L. on 05/31/19
I just wanted to let you know

By Kathy N. on 05/17/19
Just had our furnace and central air cleaned and inspected. The technician was very thorough and efficient. Excellent customer service. I would recommend Carleton refrigeration every day of the week. Excellent reliable service.
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