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By Tom D. on 02/04/20
no comment

By Nadia S. on 02/03/20
Purchased a generator and Air Conditioner from Carleton Refrigeration in 2018 and I have had great service from the get go. The Team is very professional and friendly and the Technicians are always on time. Today my Technician Patrick came to do a routine maintenan...
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Purchased a generator and Air Conditioner from Carleton Refrigeration in 2018 and I have had great service from the get go. The Team is very professional and friendly and the Technicians are always on time. Today my Technician Patrick came to do a routine maintenance and answered some questions I had and put my mind at ease. During the most recent power outage the generator performed as it should and didn't leave me in the dark. Thankyou Carleton Refrigeration and Patrick.
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By Tammy P. on 01/31/20
I got up Sunday morning to a very cold house. I went to the thermostat and saw that it was only 12 degrees in the house. I immediately called Carleton Refrigeration and Heating to report that my furnace wasn’t working. Mitchell, the technician arrived in a tim...
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I got up Sunday morning to a very cold house. I went to the thermostat and saw that it was only 12 degrees in the house. I immediately called Carleton Refrigeration and Heating to report that my furnace wasn’t working. Mitchell, the technician arrived in a timely fashion and was able to quickly resolve the problem in a very efficient manner. He was polite and provided information regarding the issue so that I fully understood what the problem was.
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By Rose Marie L. on 01/25/20
I received an e-mail telling me who to expect at my door along with a picture of the technician and she arrived first thing in the morning as expected. The work was completed in a timely fashion and when finished all debris was picked up and removed. She also teste...
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I received an e-mail telling me who to expect at my door along with a picture of the technician and she arrived first thing in the morning as expected. The work was completed in a timely fashion and when finished all debris was picked up and removed. She also tested for CO levels in the house as I had some concern but everything was fine. Carleton Refrigeration has been great at responding to all my needs and I would recommend them to anyone.
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By margaret c. on 01/22/20
Alysha .was very helpful.

By Ed C. on 01/21/20
Called ahead to let me know when he would arrive. Fixed the problem quickly and answerred my questions. Great service. Ed C

By Daniel M. on 01/20/20
We have been using Carleton for a few years now. The service is always excellent. The service technicians are true professionals and very personable. ******* ******** has done work for us and he is exceptional, informative and a true pleasure to have in your home. ...
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We have been using Carleton for a few years now. The service is always excellent. The service technicians are true professionals and very personable. ******* ******** has done work for us and he is exceptional, informative and a true pleasure to have in your home. Just last week, we had a new furnace installed by ****** ***** and ***. They worked non-stop from 0900 to well after 4 pm to ensure we had heat, but more importantly, piece of mind. They were meticulous and their workmanship was beyond reproach. I strongly recommend Carleton Heating and Refrigeration to anyone in need of heating or cooling issues.
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By Pearl-Anne M. on 01/19/20
From Andrea taking my call to James detecting my furnace issue needing the ductwork cleaned it made my day to have such professionalism and now they can clean the ductwork ASAP hopefully due to health issues

By Pearl-Anne M. on 01/19/20
Very professional, friendly, efficient, great advice and highly recommend his expertise. 01/17/2020

By Wendy W. on 01/18/20
Mitchell S. was very pleasant and professional. He is also a cat person and made a fuss over my cat so gets extra points.

By Shawn s. on 01/14/20
Prompt, polite, clean, and quick

By Dan M. on 01/14/20
Technician arrived on time and was professional and courteous. Job done well and efficiently. Thanks

By Lianna C. on 01/09/20
Great service by Alisha yet again. Thank you very much

By Anthony St. D. on 01/09/20
**** called to let us know when he would be arriving. Explained what he would be doing and proceeded with the service. Recommended an accordion type filter and explained why. He was extremely helpful, an asset to your business!

By Russell on 01/08/20
no comment

By Lorna k. on 01/08/20
We have been dealing with Carleton Refrigeration for a number of years now! They are very reliable, and Alysia was new to us this year and did a great job, friendly, reliable and wasted no time getting the job done! Thanks Alysia!!

By Suzanne H. on 01/02/20
****** was very good and knowledgeable. Very good service and courteous.

By Lawanda B. on 01/02/20
Shane, found the problem quickly and was able to replace the part and get my heat back on. Thanks Shane

By Kathy N. on 12/23/19
good dependable service called on a Monday had a visit on that Friday

By Carey D. on 12/22/19
I had two fireplaces that were not working in my new home. Carleton Refrigeration, Heating, and A/C were called and promptly coordinated an appointment within just a couple of days. My technician, James Paquette was the ultimate professional and excellent at what h...
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I had two fireplaces that were not working in my new home. Carleton Refrigeration, Heating, and A/C were called and promptly coordinated an appointment within just a couple of days. My technician, James Paquette was the ultimate professional and excellent at what he does. The fireplaces are now up and running perfectly. I wanted to thank Andrea, Tracy and James for an exceptional job and for the best customer experience anyone could hope to have. I would recommend Carleton Refrigeration, Heating, and A/C to anyone who needs this service. Top notch!
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613-257-8282

Select any employee to see all their reviews.

Patrick T
Rating:
98 total reviews!
Troy M
Rating:
79 total reviews!
Shane M
Rating:
(75 total reviews)
Zach K
Rating:
(57 total reviews)
The Team
Rating:
(55 total reviews)
James P
Rating:
(38 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Carleton Refrigeration, Heating and Air Conditioning Ltd. has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at Carleton Refrigeration, Heating and Air Conditioning Ltd.. Our BBB Membership A+ rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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James P has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
38 total reviews
By Pearl-Anne M. on 01/19/20
From Andrea taking my call to James detecting my furnace issue needing the ductwork cleaned it made my day to have such professionalism and now they can clean the ductwork ASAP hopefully due to health issues

By Pearl-Anne M. on 01/19/20
Very professional, friendly, efficient, great advice and highly recommend his expertise. 01/17/2020

By Carey D. on 12/22/19
I had two fireplaces that were not working in my new home. Carleton Refrigeration, Heating, and A/C were called and promptly coordinated an appointment within just a couple of days. My technician, James Paquette was the ultimate professional and excellent at what h...
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I had two fireplaces that were not working in my new home. Carleton Refrigeration, Heating, and A/C were called and promptly coordinated an appointment within just a couple of days. My technician, James Paquette was the ultimate professional and excellent at what he does. The fireplaces are now up and running perfectly. I wanted to thank Andrea, Tracy and James for an exceptional job and for the best customer experience anyone could hope to have. I would recommend Carleton Refrigeration, Heating, and A/C to anyone who needs this service. Top notch!
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By Albert G. on 12/11/19
Service Specialist James Paquette is a great person for advice and helping with concerns. He is very meticulous in his work and being of help to his customers. Thanks, James, 2 thumbs up for your service and showing professionalism with your work. Albert Gingras

By Steve H. on 11/15/19
***** went the extra mile to test for CO and then reassure me that levels were very low. Very friendly guy who explained his work and serviced the furnace diligently. I hope he is the technician we see next time.

By William S. on 10/11/19
Technician was knowledgeable, prompt, pleasant and eager to explain and answer any questions.

By Robin P. on 10/05/19
No comment

By Don W. on 10/03/19
Wonderful service as always. Great company to use. Would highly recommend. Five star

By jim c. on 09/27/19
James was very thorough and professional. He was willing to answer all our questions.

By Tom m. on 09/17/19
Our technician was ***** who showed up on time was courteous and answered any of my questions. Very meticulous in his work and explained everything that he did. Although he was there to check the furnace and air conditioner I had a question concerning our water hea...
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Our technician was ***** who showed up on time was courteous and answered any of my questions. Very meticulous in his work and explained everything that he did. Although he was there to check the furnace and air conditioner I had a question concerning our water heater which he would check to see if he could get the part we needed and let us know. Definitely a positive experience-***
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By Tim C. on 09/11/19
Excellent service, always prompt and courteous.

By Fran B. on 09/10/19
I have always found all of the employees who come here to service any of our products they have all been very good at informing, explaining and being sure we understand what has been done. They have been very professional and very experienced in their line of work...
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I have always found all of the employees who come here to service any of our products they have all been very good at informing, explaining and being sure we understand what has been done. They have been very professional and very experienced in their line of work. Always a pleasure to deal with Carleton Refrigeration.
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By Fran B. on 09/10/19
James P. was here this morning and as always I was extremely pleased with the service. Carleton Refrigeration we have used in the past and I have always found the workers to be professional, polite, well versed on the service they offer and are always willing to ...
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James P. was here this morning and as always I was extremely pleased with the service. Carleton Refrigeration we have used in the past and I have always found the workers to be professional, polite, well versed on the service they offer and are always willing to explain any terms not understood. I highly recommend Carleton Refrigeration as they give the service you deserve. I rate them 5
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By Elaine W. on 09/09/19
They are always on time, knowledgeable, and friendly,and take the time to explain what they are doing and why it is necessary.

By Lynne on 09/04/19
This was the best service I have ever had for my annual furnace check -first time using Carleton Refrigeration and have had service from a few different companies for the past 27 years. James was the technician and he was very thorough and efficient. He explained l...
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This was the best service I have ever had for my annual furnace check -first time using Carleton Refrigeration and have had service from a few different companies for the past 27 years. James was the technician and he was very thorough and efficient. He explained lots of things to me that nobody else over the years has ever taken the time to do - very polite and attentive. I was very impressed and am now sure of which company I will deal with from now on. Thank you Carleton!
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By Linda M. on 08/19/19
I was very happy with the thoroughness and explanations of what he was doing and how to keep things running well and problems to look for.

By Madeleine S. on 08/08/19
Excellent service all the way round. Their technician James Paquette is amazing. He brought the long neglected furnace and air conditioning system in the house I just purchased back to optimum performance and went above and beyond in his efforts to explain everyt...
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Excellent service all the way round. Their technician James Paquette is amazing. He brought the long neglected furnace and air conditioning system in the house I just purchased back to optimum performance and went above and beyond in his efforts to explain everything to me about the process. Highly recommended! Also, an excellent job performed by Cory and his team to clean up the ducts in the home I recently purchased which had been long neglected. Great service and very courteous. I couldn't be more pleased with their work. Thank you!!
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By Sandra D. on 07/24/19
I was very happy with the service. You are now my number one go to for furnaces and air conditioners.

By Sandra D. on 07/23/19
My service technician was James P. and he was very good. Found the problem and explained what was going on every step of the way. Very happy with his service. Made sure I understood how to use the thermostat before he left. Much appreciated.

By Barry S. on 07/22/19
A really good service person. Completed his checkup efficiently and made himself available for any questions that I had.
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