5 Star service - We have used Carleton Refrigeration, Heating and Air Conditioning a few times now and were extremely pleased with the service right from placing the call to meeting with the Technicians. Patrick Thompson was here today and was extremely polite and respectful of our home. He answered all our questions and explained what needed to be done. We would highly recommend this company for any heating or air conditioning needs. Morley Black
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Great service team! Within 40 min. of my call to ******, my service tech ******* arrived, repaired my furnace and stayed to make sure everything was working properly. ****** and ******* were so helpful and easy to deal with. They took the stress out of what could have been a very bad day.
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Shane arrived on time and worked on the furnace quietly and fully demonstrated his expertise when he discovered a flame temperature sensor was out of spec. He changed the sensor and the furnace ran perfectly. He was courteous and very easy to talk to demonstrating very good interpersonal skills. I would suggest that should you need someone in sales and or management that you consider Shane. When I require a furnace check next year please appoint Shane to do the work. Ken Scott
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Troy was extremely professional. When he contacted me he advised his approx arrival time and was true to his estimate. He diagnosed the issue and quickly came up with a solution that resolved the immediate issue and also identified a problem to be addressed on his return visit. The quality of service I experienced with Troy will guarantee that I will be a loyal customer of Carleton. I have never had a problem with the Carletn Refrigeration or any of their employees. This is in stark contrast to my experience with my previous service provider Denoco of Smith's Falls.
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I have dealt with Troy Mordy on four occasions in the last year or so. I find him highly competent, personable and very professional. He was always punctual and well equipped. Two of the jobs he came to, not knowing exactly what was required for a fix. Everything he needed was in that well supplied and professional looking truck. I can’t say enough about Carleton Ref. And that goes for the people I dealt with in the office. By the way, I’m not related to anyone from Carleton Ref. or am I working for this company.
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We have been using Carleton Refrigeration Heating since 2009. From when we moved into this house and needed a new furnace. Since that very first sales call the company has revealed itself to be a class act. They visit us spring and fall to service our air conditioning, rented propane water heater and high efficiency gas furnace. The company has no need for traditional adverting. It’s service staff are the best ad it has. Always, always, they arrive with a smile on their face, take care to give us the red carpet treatment (literally) and show great pride in their work prowess. Fast forward to early 2018 when the electric hot water tank started to leak. Quick decisions had to be made and within no time at all a power vent propane tank from this company seemed the best choice. In less than two hours Carleton was on our doorstep to make an assessment of the situation. It took less than two hours for a quote to be delivered to us and within less than 24 hours from our initial call to the company, the tank was installed and we are enjoying hot water like we have not experienced before, in this house. Technicians Josh & Morgan did a stellar job and left with little sign of their installation work other than our fabulous new water heater. Both a great asset to the company and its customers! You have likely guessed by now that we are fans of this company and with just cause! We don’t make recommendations unless justified. But we are confident in recommending this company to you. We see no reason why you should be less than delighted if you choose to use its services. December 14, 2018 James P has been in to service our York high efficiency propane furnace. As always we received outstanding service. Five star plus service. This company delivers excellent value for money. Not the cheapest on the block, simply the best!
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