Note: I was unable to post a HomeStars review as the server spit back an internal error. Shane was punctual, courteous and professional while explaining the options we had to available to us to address an ongoing furnace issue. The repair took longer than anticipated as the manufacturer had failed to include all of the required parts. Shane returned to the shop, managed to track down a compatible part, went out and picked it up then returned to complete the repair - finishing up @ 20:00 on a Friday night after a 12 hour day. In addition, he called the next morning to confirm that everything was still working properly. His effort and expertise was definitely appreciated. Thanks
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I was extremely satisfied with the service today. Troy was most helpful in providing a variety of suggestions to alleviate the problem we were having. He will follow up with other products that may be something for us to think about if what was suggested does not stop the problem. Very knowledgeable, polite and friendly to deal with. I would highly recommend this company andTroy!!
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Thank you so very much Andrea, Tracy+ teamI will never forget your dedication towards fixing my furnace! It means everything to us to feel safe+warm always NOW! You never gave up+ kept coming back to find the problem of our funrance coming on but no heat blowing out! Finally after almost 3 years of living here the furnace is dependableYour team is amazing! Thank you all so much for your never ending support! Most gratefully, Pamela Feres and her 4 special needs angels
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Wow...this routine service was tops. Our 8 year old water furnace, housed in the 188 year old part of the basement got a really thorough annual rejuvenation. This year I had time to look at the disassembled sections of our furnace as they were cleaned. The two technicians, Alfredo and Shane, genuinely knew how to work with customized installations such as ours. The low ceiling of the old basement resulted in a design of unique ducting and required thoughtful realignment as everything was put back together. We appreciate their professionalism teamed with knowledge, and the level of care given to our investment.
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Excellent service. Company provides name and photo of technician by email prior to visit. Always punctual, in fact on this occasion he phoned to ask if he could arrive earlier than scheduled. On-site service was efficient, good advice was provided, job was well done and clean-up was perfect. A great service person and a service-oriented company.
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I would like to comment very positively on Pat Thompson’s work ethic, pleasant personality, patience and determination to figure out the problem with our older furnace. He gave us the options available and took a great deal of time without pressuring us to suggest the York LX model as a reliable alternative if we decided to replace our old furnace. He is a real asset to your company. In addition, thank you Tracy for your kind patience and expertise in helping us through our decision to purchase a new furnace.
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We wish to express our appreciation for the excellent service we received today from Zak. He went above and beyond required service when he noticed something wrong with our hot water heater. He trudged through waist deep snow with a shovel to check and clear our vents at the back of the house. We live in a townhome so he had to walk around through snow to the leeway at the back as the snow was so high on the deck, the back door was inaccessible. He explained things well and was very pleasant. Thank you Zack! If you have an employee rewards program, we highly recommend Zack! Thank you Carleton.
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