Zach serviced our furnace this morning. What made routine maintenance remarkable was Zach. Zach explained things easily, invited questions, offered thermometer tips, and even offered to follow up a on a humidity control issue. First class client service above and beyond his obvious technical skill. Most highly recommend Carleton Place Refidgeration - great company -awesome staff!
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**** was our service technician for this year's annual inspection of our water furnace & gas fireplace. Over the past 15 years, we have come to expect a high level of professionalism from all the staff at Carleton Refrigeration and **** exemplified that high standard. He was friendly, knowledgeable and efficient.
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A huge shout out to Shane Mackinnon who has been really great helping us to figure out our heat pump issues, to the point where he kindly agreed to call me at work to update me as well even though my husband was at home for the service call. That was greatly appreciated and now we both have the same information. Not to mention working outside in this freezing cold and still having a wonderful demeanor.
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Shane came today to finish the installation that the electrician had begun yesterday. He came to install the battery, set-up and start the new generator 16KW. Excellent work, very polite and nice, very reliable young man. We appreciate that Carleton Refrigeration sent the same technician which creates a good professional relationship.
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Patrick Thompson called to let us know when he would arrive for our annual furnace maintenance. As always, he was prompt, professional and personable. He was also very helpful with information regarding our hot water heater. Would highly recommend this company to anyone looking for heating, air conditioning and/or water tank purchases and maintenance.
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Note: I was unable to post a HomeStars review as the server spit back an internal error. Shane was punctual, courteous and professional while explaining the options we had to available to us to address an ongoing furnace issue. The repair took longer than anticipated as the manufacturer had failed to include all of the required parts. Shane returned to the shop, managed to track down a compatible part, went out and picked it up then returned to complete the repair - finishing up @ 20:00 on a Friday night after a 12 hour day. In addition, he called the next morning to confirm that everything was still working properly. His effort and expertise was definitely appreciated. Thanks
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I was extremely satisfied with the service today. Troy was most helpful in providing a variety of suggestions to alleviate the problem we were having. He will follow up with other products that may be something for us to think about if what was suggested does not stop the problem. Very knowledgeable, polite and friendly to deal with. I would highly recommend this company andTroy!!
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Thank you so very much Andrea, Tracy+ teamI will never forget your dedication towards fixing my furnace! It means everything to us to feel safe+warm always NOW! You never gave up+ kept coming back to find the problem of our funrance coming on but no heat blowing out! Finally after almost 3 years of living here the furnace is dependableYour team is amazing! Thank you all so much for your never ending support! Most gratefully, Pamela Feres and her 4 special needs angels
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Wow...this routine service was tops. Our 8 year old water furnace, housed in the 188 year old part of the basement got a really thorough annual rejuvenation. This year I had time to look at the disassembled sections of our furnace as they were cleaned. The two technicians, Alfredo and Shane, genuinely knew how to work with customized installations such as ours. The low ceiling of the old basement resulted in a design of unique ducting and required thoughtful realignment as everything was put back together. We appreciate their professionalism teamed with knowledge, and the level of care given to our investment.
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Excellent service. Company provides name and photo of technician by email prior to visit. Always punctual, in fact on this occasion he phoned to ask if he could arrive earlier than scheduled. On-site service was efficient, good advice was provided, job was well done and clean-up was perfect. A great service person and a service-oriented company.
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I would like to comment very positively on Pat Thompson’s work ethic, pleasant personality, patience and determination to figure out the problem with our older furnace. He gave us the options available and took a great deal of time without pressuring us to suggest the York LX model as a reliable alternative if we decided to replace our old furnace. He is a real asset to your company. In addition, thank you Tracy for your kind patience and expertise in helping us through our decision to purchase a new furnace.
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We wish to express our appreciation for the excellent service we received today from Zak. He went above and beyond required service when he noticed something wrong with our hot water heater. He trudged through waist deep snow with a shovel to check and clear our vents at the back of the house. We live in a townhome so he had to walk around through snow to the leeway at the back as the snow was so high on the deck, the back door was inaccessible. He explained things well and was very pleasant. Thank you Zack! If you have an employee rewards program, we highly recommend Zack! Thank you Carleton.
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